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“OK but a few improvements needed”
Review of Hotel Gault

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Hotel Gault
Ranked #3 of 165 Hotels in Montreal
Certificate of Excellence
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“OK but a few improvements needed”
Reviewed 24 July 2014

Location is very good. The staff were helpful but seem inexperienced.
The WiFi was brutal and this is problematic for me as it is just aggravating to have a low signal.
The rooms was as expected for a "boutique" hotel but the shower pressure was low and i spent time hunting for an electrical outlet to plug in my cell phone.
Overall if you are looking for a quirky boutique hotel, with attentive staff with a great location in old montreal this is for you,

  • Stayed July 2014, travelled with friends
    • Location
    • Sleep Quality
    • Service
Helpful?
2 Thank Zeezs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amir-Bakir, Front Office Assistant Manager at Hotel Gault, responded to this review, 30 July 2014
Dear guest,

Thank you so much for taking the time to share your recent experience at Hotel Gault.

Every day we strive to deliver better service and it is your feedback that allow us to improve. Please accept my apology for the inconvenience you enountered with our WIFI connection. Thus, we recently updated our internet connection. Therefore; this shall not happen again.

We look forward to welcoming you back in a near future!

Kind regards,

Amir Bakir
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,342 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (235)
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English first
Bloomington, Indiana
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 22 July 2014

My husband and I spent 4 nights in the Apartment Deluxe for our 10th anniversary and this is the most challenging review I've yet to write for TripAdvisor.

Much of the experience was fantastic (5 dots): Hotel and room aesthetics, staff, comfort of couch and bed, linens, towels, shower, tub, location, food, lattes, soap, architecture and design magazines in room, art throughout hotel, valet parking.

But... for the cost of the room, there were disappointments that made me rate it lower (2 dots). No room service dessert the night we tried to order it (biggest letdown!). Only one phone (by bed) in big apartment, and no way to get to it from living area before room service hung up (or switched to voice mail). No instructions on how to retrieve phone messages in writing (in English) - only verbal instructions in French via the phone.... still not sure what the message said!. No instructions on how to use the 4 remotes for entertainment service; Staff offered to come and show us how to use, but we really didn't want to have to deal with that.... my hubby (a remote whiz) finally got it going. No microwave (even though the hotel website says the apartments come with one. I waffled between 3 & 4 dots (avg/vg) because of these dichotomies.

Items of note that I didn't factor into the review, but may be of interest to others.
- There was a fridge and a stovetop, but no utensils or pots/pans/dishes. This wasn't huge deal to us, but strange for 'apartment'.
- I'm a morning coffee drinker & there is no coffeemaker - I inquired before booking and when it knowing this, but having one would have made me a happier morning person. The room service was VG in the morning, but still some delay before caffeine arrived.
- The cool wooden door diving the sleeping area from the bathroom wouldn't close... at least not with the amt of effort I was willing to try. Reported this when we checked out, so hopefully they have it repaired. Meant no way to wash hands / brush teeth without disturbing sleeping spouse.
- The pocket door to the WC 'clanked' when it was opened. Again, reported when we checked out.
- Overall layout of the apartment didn't allow for total separation from living+dining and sleeping. If one person is early riser (that would be me), no way to listen to TV or music without sound carrying into bedroom area.
- For such a large apt, there was very little drawer space to unpack.... did have good hanging apace. (Okay, I get up early, drink too much coffee, and overpack!)

Overall we had a fantastic time, but it wasn't quite perfect (I really wanted that dessert!)

Room Tip: See notes in review about layout of Apartment Deluxe. It had lots of great windows & was quiet...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
1 Thank RAA339
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amir-Bakir, Front Office Assistant Manager at Hotel Gault, responded to this review, 26 July 2014
Dear guest,

We really appreciate your constructive feedback.

First of all, we want to thank you for the very positive comments regarding the look, design of the hotel and the staff. As the hotel industry is always evolving, we strongly believe it is important to remain trendy and visually interesting.

Most importantly, I really enjiyed reading your analysis about your recent experience with us. Your feedback definitely points out the elements that need to be worked on. We are in the process of implementing in room coffee makers and travellers like yourself surely help our project to move forward.

Regarding the desserts, please let me know when you plan to visiting us the next time at abakir@hotelgault.com and I promise to have them ready for you upon your arrival.

We look forward to welcoming you back very soon!

Kind regards,

Amir Bakir
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Los Angeles, California
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 19 July 2014

My mother-in-law recently turned 65, and we decided to celebrate with a meal at the charming, intimate restaurant in the hotel. It was a meal that I will never forget! The chef took the time to bring out each of the 6 courses personally and tell us about each one. They were all fantastic, but my favorite might have been the mushroom ravioli with scallops or the foie gras crostini with truffle in the center. I really can't say enough about the food, and I would definitely recommend people staying at this hotel to try the food here.

Room Tip: Try the restaurant!
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  • Stayed July 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ambroso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Assistant Manager at Hotel Gault, responded to this review, 20 July 2014
Dear guest,

Thank you for taking the time to review the Hotel Gault.

I am thrilled to read that you had an enchanted dining experience at the Gault restaurant and that our chef succeeded to make it a memorable one. I have passed on your comments to our associated and they were very proud to receive the feedback.

Once again, thank you for sharing your experience with us and we look forward to welcoming you back in a near future.

Kind regards,

Amir Bakir
Front Office Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Boston, Massachusetts
1 review
Reviewed 14 July 2014

My daughter and I have snuck away to Montréal and the Hotel Gault every year for more than 10 years. This is a lovely and immaculately clean and comfortable hotel on a quiet street near the Metro, just steps from an excellent shopping district, the science museum, and other Vieux-Montréal attractions. The staff is exceedingly friendly and helpful and the minimalist rooms are well-appointed and beautiful. Over the years, we have noticed a little bit of roughness around the edges: the breakfast, though very good, is less sumptuous (and no longer included in the room rate); the DVD players are aging and there's no other way to watch movies on demand in one's room; the room service menu is very limited; it's a bit of a pain to get a decent cup of coffee. Still, we wouldn't stay anywhere else, and we recommend it highly.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
Thank maxabc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Assistant Manager at Hotel Gault, responded to this review, 19 July 2014
Dear guest,

Thank you very much for taking the time to share your recent experience at Hotel Gault.

I am delighted to read that our attentive staff, along the cleanliness and comfort of the rooms, and our aproximity to Montréals top destinations, all worked in harmony to provide you with an impeccable stay.

Moreovere, I really appreciate you providing us with feedback - This is how we get better! I have passed along your comments to the team, and we are addressing them.

Again, thank you for your loyalty. We cannot wait to welcoming you back on your next visit!

Kind regards,

Amir Bakir
Front Office Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 14 July 2014

Absolutely perfect hotel for a romantic getaway. Guys, if you want to impress your lady, stay here. The staff was incredible, took care of every small detail, and truly went the extra mile. I took my girlfriend here for her birthday for the weekend, and when we saw the hotel from the outside she started to cry. Then when we got to our room, with its modern design and beautiful flower covered terrace, she cried even more. I proposed to her later that night on the terrace, and it was absolutely perfect. The manager brought us champagne the next morning to celebrate.

Incredible experience, can not say enough. Thank you Hotel Gault. We will absolutely be back someday.

Room Tip: fifth (top) floor rooms have a very romantic walk out terrace.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Mark S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Assistant Manager at Hotel Gault, responded to this review, 24 July 2014
Dear guest,

Thank you for taking the time to share your recent experience at Hotel Gault.

We pride ourselves in providing constant high-end personalized service; your testimony is well appreciated. We were thrilled to learn that our level of service is moving in the right direction as we constantly look for opportunities to improve ourselves and exeed expectations.

Thank you again for this glowing review. On behalf of the entire team, we wish you a joyful and a blessed life with your beautiful bride and We look forward to welcoming you back on your next romanitc getaway!

Kind regards,

Amir Bakir
Front Office Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
2 reviews
Reviewed 12 July 2014

I sincerely highly rate this hotel property. The staff was very helpful and friendly. The hotel is unique, clean, quiet, well staffed in a great location. I would definitely recommend this hotel to all and would go back.

This hotel went out of their way to make our stay very comfortable, enjoyable and memorable!

Room Tip: Our room was on the first floor up and one of the smaller rooms (I believe). It had all that we need...
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  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Service
Helpful?
Thank Karen F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Assistant Manager at Hotel Gault, responded to this review, 13 July 2014
Dear guest,

Thank you very much for taking the time to share your recent experience at Hotel Gault.

I am very pleased to read that our team members went above and beyond to make your stay memorable! Thank you again for your thoughtful review.

It would be an absolute pleasure to welcome you back and I hope to see you again soon!

Kind regards,

Amir Bakir
Front Office Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Saint Paul, Minnesota
Level 4 Contributor
45 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 10 July 2014

We loved the Hotel Gault. We were a family traveling together and stayed here for several days. We had three rooms, and upon check-in (late at night, but they were ready and waiting for us, and there were cookies waiting us for us in our rooms) two of three rooms were upgraded, which was a nice treat. The rooms were spacious, well designed, and had nice amenities (the only thing missing was an in-room coffee maker -- a Nespresso in my room would have made it practically perfect). We loved the Molton Brown products, the slippers and turn-down service, and the free WIFI. The decor is modern in an old building, and the service is wonderful. Everyone was kind, helpful and did everything they could to make our stay great. We had breakfast many mornings in the lobby, and it was very good and well-priced. We were tourists, and the location made it easy to walk virtually everywhere we wanted to go and also access the subway. Overall, we would return here in a heartbeat.

Room Tip: Corner rooms were airy and spacious; "suite" was just a larger room with more windows, tho...
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  • Stayed June 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank EuroReisen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarah M, Front Office Assistant Manager at Hotel Gault, responded to this review, 12 July 2014
Dear guest,

Thank you for taking the time to share your recent experience at Hotel Gault.

I am thrilled to read that you had memorable stay with us. Your feedback and kind words keeps us dedicated towards seeking perfection. I will pass along your thoughtful review to the entire team.

I look forward to have the pleasure of welcoming you back in a near future!

Kind regards,

Amir Bakir
Front Office Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Gault

Property: Hotel Gault
Address: 449 Sainte-Helene, Montreal, Quebec H2Y 2K9, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Vieux-Montreal (Old Montreal)
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Family Hotel in Montreal
#2 Business Hotel in Montreal
#3 Romantic Hotel in Montreal
#3 Luxury Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hotel Gault 4*
Number of rooms: 30
Official Description (provided by the hotel):
The Gault is a boutique hotel housed in an historic building built in 1871. The hotel lies in the heart of Old Montreal, just steps away from the downtown and the convention centre. In contrast to the exterior of this landmark building, inside, The Gault features a minimalist style. Together, they create an incomparable communion of old-world comfort and luxurious contemporary design. Furnished with classic 20th-century pieces, The Gault experience is enhanced by huge French windows that flood each of the 30 suites with natural light and create a radiant atmosphere. All the rooms are open-plan and equipped with Mondrian custom oak cabinetry, an LED flat-screen television, and Blu-ray technology. Some suites feature 3D televisions. All guests enjoy HDTV, complimentary high-speed wireless Internet access, and free local calls. iPads are available on request. ... more   less 
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Also Known As:
Gault Hotel Montreal

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