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“Don't stay at this hotel...very dissapointing for a Mariott”

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Residence Inn Montreal Westmount
Ranked #71 of 163 Hotels in Montreal
Regina, Saskatchewan, Canada
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't stay at this hotel...very dissapointing for a Mariott”
Reviewed 27 August 2005

As a silver elite Mariott Rewards member I stay at Residence Inn properties very often. This one is not deserving of the Mariott name and is certainly nowehere near the standard of your typical Residence Inn. Quite frankly, it was a dump. I must say however that the front desk staff was very friendly but that is the only positive comment I can make. Here were the problems: noisy a/c, tiny room, insufficent elevators (waited 20 mins to get to our room), no ice machines except for the top floor and the ice tray in our freezer was empty, crumbling outside deck without any chairs, uncomfortable bed and linens, poor quality towels (2 of them were stained). I would never stay at this property again. If the Mariott folks ever review it themselves I'm confident they would dump this place. I still trust the Mariott name, but certainly not like I did before staying at this hotel. Do yourself a favour and stay elsewhere in beautiful Montreal.

  • Stayed August 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Bob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 28 July 2005

I read some complimentary reviews but maybe those folks don't travel much or have kids and just want a place to crash and eat take -out pizza.
Depends on what you are looking for, but I have stayed at some very good Residence Inns in the southern part of the US and outside Toronto. This was not one of them. The front desk was very nice and helpful-that I agree with. However, the room left a lot to be desired. Noisy A/C, shabby carpet and uncomfortable bed. Balcony outside looked like it was ready to crumble (no chairs even if we'd wanted to sit out). Think this was a reconverted apt bldg. My husband called it a "dump".

The elevator situation is horrible-constant waiting for 2 tiny elevators.
Breakfast was a fiasco. They'd run out of lots of items and I got down there when they still had 45 min to serve. Very noisy and crowded. I grabbed 2 boxes of cereal and milk and took to our room. We ended up stopping for coffee and a muffin.

And yes the area is kind of seedy-lots of students living in big old homes converted to apts. with probably cheap rent. We did walk back from central downtown at night and didn't have any problems though. There are quite a few depanneurs (little groceries) in the area.

We were supposed to stay for 5 nts and checked out after 1 night .

Stayed July 2005
Helpful?
4 Thank cadillac2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
washington dc
Level Contributor
38 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 13 July 2005

For $198 CSD/night, we got a standard suite (queen bed, sitting area, kitchen) and a view of the water, plus breakfast in the morning. The bed was comfy and everything was functional but overall the room and bathroom appeared quite used...would have suggested a price closer to $120/night for the level of amenity.
Good walking distance from St Catherines and tons of noodle houses (it's a student area).

Helpful?
2 Thank rita_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Arnold, Maryland
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 9 July 2005

Our family traveled from Florida to Montreal for a week (end of June - early July) and stayed at the Marriott Westmount. As a family of four, we travel on a budget, not luxury, so perhaps someone used to the Ritz would not be impressed - but we were!

As other reviewers have mentioned, the included breakfast was wonderful, but somewhat crowded. The manager herself was helping to move things along by tending the waffle makers on Saturday morning. In the suite, our kitchen was fully equipped to make and serve dinner for four - something we have rarely found in places claiming to be 'suites' with kitchens - and the housekeeping services include washing the dishes! There is also a free grocery shopping service. We didn't use it, since we wanted to see what was available in the local grocery for ourselves, but on a long-term stay it would have been nice. We were in Canada during a heat wave - 90 degrees and humid - and our a/c kept up just fine.

We thought the place was very clean, our housekeeping staff was great, and we had plenty of room when the sofabed was folded. The rooms and lobby really look just like the photos on the website, so there were no 'surprises.' For families like us, who do loads of laundry even on vacation, the laundry room was sparkling clean and pleasantly decorated, and the clothes were actually fully dry at the end of a cycle! Buy your detergent, etc at the grocery though - even if you only use half of it, it is cheaper than the $2 a load in the dispensers.

The front desk staff were friendly and helpful. They had great advice about everything from where to get a pizza on Sunday night to the best viewing place for the Canada Day fireworks.

Two things keep this from being an 'excellent' rating: the elevators and the location. There are only two small elevators in the building, which the staff and guests grumble about equally. Since we were on the 16th floor, stairs were not an option, and there was usually a very long wait. The location is not bad for getting around - we could walk or catch the Metro to anywhere we wanted - but it is not in one of the nicer neighborhoods. There were a lot of graffiti, weedy yards, and trash around that we did not see in some of the other more central neighborhoods. There were panhandlers and drunks on the streets in the evening - no trouble, but I wouldn't want to be walking alone. I guess people used to living in large cities wouldn't notice so much, but it was uncomfortable for us.

Overall, we enjoyed our stay and would definitely recommend it and return there. It was a great value and very comfortable for family travel.

  • Stayed June 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CJMatt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 July 2005

$200 CAD for this suite hotel was a rip-off! I guess I can see why someone would consider this nce if they have never stayed in a suite hotel before or have had a bad experience in the past. I would only spend $100 CAD here. I have been a part of Tripadvisor for a while now but this is the first time I felt that I needed to speak out about this hotel so others are not mislead like I was.

The picture gallery of all the picures I've found on the internet showed this hotel being really nice. Good thing about this hotel: nice lobby, free breakfast, free high speed internet if you have your own laptop. The parking is tight with columns dividing every space so you must be careful driving your car in. Good thing about parking is that there are elevators in the parking lot that goes straight up to your floor ONLY ON PARKING LEVELS 2 AND 5. The living room space is only the size of the sofabd. The linen is old, pillow case are washed but pilows are NOT and they smell. We open the balcony and there is water leaking from who knows where. If you have young children, becareful because there are spaces in the balcony---the walls of the balcony are not attached to each other. The washrooms are too tight for a suite and for the hallway, everyone can hear what you say in your suite! I've read on the internet that Old Montreal is about 30 mins walkign distance but the front desk says dont' walk it, take the subway because it is too far.
So overall this hotel is not worth your money, go elsewhere .

  • Stayed July 2005
    • Value
    • Rooms
    • Cleanliness
Helpful?
2 Thank PackRunner416
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 3 June 2005

My husband and I traveled with a friend to Montreal and needed to find a suite with two separate rooms (hard to find in Montreal). So we found what we needed in this hotel. Two rooms, a shared bathroom, and a common area. The location was ok, near a Metro stop, convenience store, etc. The lobby was nice and modern. The staff was very helpful and the breakfasts were plentiful considering they were free. But the rooms themselves were bland and lifeless, the bare minimum, and not like what you would find at a Residence Inn in the states. So if you need the suites, go for it. But if you are traveling alone or with one other person, you might want to try to find something with more character.

  • Stayed May 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PaulaRoman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
54 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 19 April 2005

The four of us (two adults, two young children) stayed here for two nights in April 2005. In whole, it was an enjoyable experience. The hotel is very well located (right near the old Montreal forum and the Atwater metro, although about two Metro stops away from the major business and shopping attractions downtown) and we were able to find parking on the residential street where the hotel was situated. Be warned, however, that if you have an SUV or minivan and cannot find parking on the street, the hotel will direct you to a public parking lot about a block away as the hotel garage cannot accommodate any vehicle taller than 5 feet 6 inches.

The lobby and breakfast area were trendier and more European by far than the Marriott Residences that we have stayed in the U.S. The breakfast was very good, with many healthy choices (and unhealthy ones too).

The Penthouse pool was a little small, and the gym consisted of a number of treadmills and a few free weights. There is an excellent view from the penthouse floor where the gym and pool are located.

The staff was very friendly and very hospitable. The price for the hotel was about $130.00 (Canadian) per night before tax, which included one master bedroom, a living room with a pull out couch, and full kitchen applicances. The hotel provided a nice crib for our under two year old with clean sheets, all put together for us, at no cost.

The down side to this hotel is that the interior of the rooms seemed a little dingy, as do the floors where hotel rooms are located. The carpets look like they can use an upgrade and/or a good cleaning. However, the rooms themselves are kept clean, as are the sheets, towels, kitchen etc.

I have no hesitation in recommending this hotel, however, to those looking for a romantic weekend away or for a sophisticated hotel experience, this is not the hotel you are looking for.

  • Stayed April 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank JJudy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Residence Inn Montreal Westmount

Property: Residence Inn Montreal Westmount
Address: 2170 Lincoln Avenue, Montreal, Quebec H3H 2N5, Canada
Region: Canada > Quebec > Montreal > Centre-Ville (Downtown)
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #71 of 163 Hotels in Montreal
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Residence Inn Montreal Westmount 3*
Number of rooms: 219
Reservation Options:
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Also Known As:
Residence Inn Montreal Westmount Hotel Montreal
Montreal Residence Inn

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