We opened the door of our spacious tw-bedroom suite only to find candy on the floor, a carpet that had not been cleaned, stained and ripped sofas in the living room, dirty placemats on the dining room table, an old and dirty fridge, an old mocrowave, etc. They are doing some very nice rennovations (e.g., new dishwashers, new bathrooms with a very nice shower) but clearly this properly needs to be brought up to Marriott standards. We called the front desk who was extremely friendly and did everything they could to make our stay a good one, and they moved us to a second room hoping it would be better but unfortunatley it had the sames issues. We finally left the hotel (the manager on duty -- Ms. [---] -- was very empathetic but there was little she could do to address the cleanliness issues) and checked into the Marriott Residence Inn Downtown, where we were extremely happy. This hotel is clean as a whistle and very well situated. Our trip to Montreal was saved!
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- Also Known As:
- Residence Inn Montreal Westmount Hotel Montreal
- Montreal Residence Inn