I booked a room for 3 adults online and was asked for a credit card number. Since my parents were paying for the trip, I called and asked them not to charge me on my card, but to do it on my dad´s as soon as we came in. They said there´d no problem doing that. We arrived at the Auberge at 8pm. The lady working there said she´d been waiting for us. They´d charged the first night in my credit card (as I specifically asked them not to). They cancelled the payment and charged my dad upfront for the three nights. The lady also gave us 3 keys and said that there wouldn´t be anyone working there at night, so we had to keep the keys with us to get in if we went out.
We went out and came back, it was raining and we spent 15 mins trying to open the front door, there was no roof so we got soaked, and there was nobody to call for help. We finally managed to get in. I opened my bed and there was a disgusting surprise, the sheets were not clean, there was hair all over the pillow and sheets. Again, there was no one there to complain to. The next morning I told the employee (which the I found out was the only person working there, making breakfast, cleaning the rooms, answering the phone, etc) and she said that they always change the sheets, that it might have been the drying machine that left hair on the sheets. I knew that wasn´t true.
Also, my dad told her about the problems with the lock, and that it needed some oil, she answered that she couldn´t do anything without asking the owner for permission.
Also, we had to change rooms for the last night because our room was booked. We knew that, so there was no problem. The thing is that the new room wasn´t ready, so the lady said that we should either wait until 2pm, or leave our stuff packed so that she could put it in the new room when it was ready.
The rooms were small, the ceiling too low, so we kept hitting our heads against it when we got up from bed.
I think that it wouldn´t be so bad if the owner wasn´t so cheap to have only one employee working there.
Also, they should improve the internet signal, it barely works.
I definetly won´t be coming back there, I do not recommend this place, it´s expensive and not worth it.
- Official Description (provided by the hotel):
- Right across the street from the famed Bonsecours Market, Auberge Bonsecours is the perfect base from which to set out on your exploration of the city and environs. Housed in a formerly abandoned horse stable which has been completely renovated, and featuring a charming courtyard garden bursting with flowers, this inn offers plenty of charm and comfort. There are seven rooms, each with its own distinct décor. The rooms on the topmost floor, under the roof, are particularly striking with their angled ceilings. The old stone and woodwork blend in perfectly with a vividly coloured Provence-inspired décor scheme. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Agoda and 5viajes2012 S.L. so you can book your Auberge Bonsecours reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Auberge Bonsecours Hotel Montreal