When was the last time your North American hotel room had no wash cloth, kleenex, no bath mat, no cups, no hair dryer, no drawers for storing clothes and no coffee pot? Welcome to Casa de Mateo. The office had hours posted, but you were as likely to find the door closed during them as open. The young woman who was there when we checked in had cerebral palsy and phoned for someone to help her but got no answer. So she did the best she could in giving us a room key, but we got no information from her in what we could recognize as either official language of Canada. This meant we never found out the hours or location for the included continental breakfast. Evidently it was not yet open when my husband had to leave each morning for his meetings, so we only got breakfast on our last morning. It was very nice for what it was.
The site lists air conditioning, but our room only had a ceiling fan (which sucked instead of blowed until we got on a chair and reversed the polarity). One of the 3 hangers broke when my husband put his jacket on it. Our room had a kitchenette--two-burner stove, sink and bar fridge. However, the cupboard had 3 plates, two forks and no other cutlery. There was a toaster and automatic kettle, a pot and a pan with the label still attached. In the fridge on our arrival we found a 2/3 finished bottle of wine and an open dish of what looked like salsa. Cleanliness issues also extended to the wood floor, which had a flower petal on it on our arrival and, still, on our departure, along with the week's detritus. The bed was made up twice and the towels were not changed all week. A notice in the bathroom said that they would not be changed every day except on request. However, I assumed that they might at least be changed every other day without request. Not here. It is true that I never talked to the hotel staff to request information or remediation of any of the conditions. Frankly, I didn't know where to begin, there were so many issues that violated what I have come to see as North American standards. We paid considerably less for this hotel than the rates at others in the immediate vicinity, but for $120/night, I expect better.
To be fair, the room was spacious and the restaurant downstairs (Casa de Mateo) served excellent food with very good service. We were within 5 minutes of the metro to anywhere we might like to go and in the heart of the historic old city. Our guess is that the auberge space came available and they thought, "How hard can it be to run a hotel?"
- Official Description (provided by the hotel):
- Located in picturesque Old Montreal, Auberge and Restaurant Casa de Mateo are in the heart of all the attractions of the Old Port. The 22 rooms in the auberge are exceptionally cozy and equipped with a small kitchenette, air conditioning and cable TV. Our Luxury Suite offers all the convenience of an apartment, with full kitchen and bath as well as a living room and separate bedroom. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with HostelWorld, TripOnline SA, Traveltool, S.L.U. and Evoline ltd so you can book your Auberge Casa de Mateo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Auberge Casa De Mateo Hotel Montreal