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“Wonderful stay with great front desk staff”
Review of W Montreal

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W Montreal
Ranked #21 of 165 Hotels in Montreal
Certificate of Excellence
San Francisco, California
Level 2 Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Wonderful stay with great front desk staff”
Reviewed 14 October 2013

First of all, I loved my stay in Montreal, what a great city!!!

Doreen and Daniel the Insider(Concierge) made our stay memorable!!! Well done guys!
There were several major inconsistencies experienced during our stay. The wait staff at the Lounge bar was bland and we waited for over an 40 mins for 4 drinks with friends and then the staff demanded for a tips, because it was the rule despite the poor service:-( The team member never checked on us during the entire time we were at the lounge bar. The the team member told us off for using the vouchers provided by management. The room division was also inconsistent in making our room. But we LOOOVED Doreen and Daniel superb!!! Great recommendations and extremely attentive:-) Well done guys!! We would return, simply because of you two!!!

Room Tip: Definite the higher room and upgrade...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this review, 18 October 2013
Dear Guest,

I appreciate you taking the time to post your feedback on your stay.

I am very glad to hear that you enjoyed our concierge service, it’s always a pleasure for us to assist our guests.

It is regrettable that your stay with us did not meet your welcome expectations. One of the major purposes of online reviews is to highlight areas for improvement and your feedback provides our hotel with valuable information that we can review to improve on for the future. Thank you for your comments and we are sorry about this event with our Talents.

We hope to welcome you once again in the near future.

Sincerely

W Montreal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
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Traveller tips help you choose the right room.   Room tips (288)
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English first
Toronto, Canada
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 14 October 2013 via mobile

I want to like the W... really, I do. The decor is cutting edge, the hotel bar scene is great... But I just can't. I mean, it was okay... but for close to $400 a night I am looking for some thing different, I guess. Between my teeny tiny room with a view of the interior of an office building, and the incredibly annoying perpetual state of darkness inside the entire hotel, it just didn't do it for me.

The staff members and service were great, and the food and drink were excellent, but that just wasn't enough for me. Every time I walked outside I felt like I was climbing out of a cave.

Not terrible, but I will stay elsewhere next time.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank travelbystarship
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this review, 18 October 2013
Dear Guest,

First of all thank you for taking the time to post your comment on your stay with us.

I am sorry to hear that you didn’t enjoy your room. You would have probably enjoyed another room category with a Park View to be able to enjoy natural light or more luminosity.
We hope to welcome you again to get a second chance to impress you.

Sincerely

W Montreal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicago
Level 2 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 13 October 2013 via mobile

We loved the super modern feel to this place. If clean, sleek and modern are ok with you this is a great hotel choice. We were upgraded bc of our SPG status and had a beautiful room looking out on Victoria Square and the city. There is no wall to the bathroom and some, including an in married couple complaining next to us at the bar, didn't like that. But for a married couple I don't have a problem with it even if it does lack privacy. It has a rain showerhead which we thought relaxing but again heard a couple complaining. Just don't be surprised when you see these modern features. It is in close walking distance to the Old historic Port city. We found plenty of fantastic restaurants to eat. We used the rent a bike features which is in the square right outside of the hotel. We also jogged to the Mont of Montreal which is about 3k. Overall a lovely stay.

Stayed October 2013, travelled as a couple
Helpful?
Thank LDBChicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston,MA
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 11 October 2013

What a fantastic experience at the W Montreal! From the moment we pulled up to valet we were given excellent service. Pat, who I feel was always there for us when we walked out was without a doubt a professional and an expert in treating guest the way they should. Back to Pat later!

Overview:
Wife and I drove up from Boston to celebrate our 3 year anniversary and 9 years together. W Montreal is in a prime location, steps from Old Montreal and Ste-Catherine. We pulled up and right away Pat came and assisted us with valet our vehicle, and got our bags and brought them inside. Super personable and engaging and just overall very helpful. The exterior of the building is very trendy and modern. It must as it houses both Wunderbar and Otto, two hot spots in Montreal.

Check in:
Super quick check in, never had to wait in line and there were no issues to speak of. Lobby is beautiful with dark lighting, red couches. Definitely our style

Room:
We booked a Fabulous Suite which is the highest category before the WOW and Extreme Wow suites. If you can get the room, I'd recommend it. It's a large open space, with an open bathroom concept. Don't worry, there is a separate are with a door where the toilet is. So there is privacy. Bathroom has both double sinks, huge 4+ person shower with a Rain shower head and there is a separate deep soaking tub. It's a corner unit so you have tons of windows that overlook the park. Fabulous view and tons of sunlight in the morning.

Nightlife:
You really do not need to leave the hotel to experience nightlife in Montreal. They have the super trendy "WunderBar" with a DJ spinning and great visual lighting and beautiful & stylish people. Wife and I are big into fashion so we noticed.
There is also a separate lounge called Plateau Lounge. Cool spot that made some delicious drinks. I had a dirty martini which was made perfectly. And we enjoyed people watching while sitting on the comfy lounges.

Concierge:
Wow! These guys are awesome. I planned a nice surprise for my wife, and the executed the surprise perfectly. I had requested rose pedals all over the room, draw a bath and chocolate covered strawberry's, etc. They timed everything right and the bath was still hot. All of their recommendations for restaurants were outstanding! Thanks again! Wish I remembered their names!

We absolutely loved our stay and we're planning on making a trip back in late November/Early December.I am a SPG Gold member and hope to earn a Lifetime Platinum Status in the next few years. We only stay at Starwood hotels, and we absolutely LOVE the W brand.

We hope to see the same crew there and maybe grab a beer with Pat. Tell him Doug and Julia said hi!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GottisEgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this review, 18 October 2013
Dear Guest,

Thank you so much for the great feedback you have provided.

We are very glad to hear that you enjoyed your stay and our valet service.

Thank you for your review, we look forward to welcoming you again soon !


Sincerely,

W Montreal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Halifax, Canada
Level 5 Contributor
78 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 8 October 2013 via mobile

Another awesome W Hotel that definitely raises the bar in every imaginable category for excellence. Wonderful n Wow & Whatever n Whenever is the motto. If you are looking for the ordinary mundane and vanilla boring flavor then this magnificent hotel is not for you.

As an SPG "Lifetime Platinum" member with over 1,000 nights in 9 years clearly represents my LUV for SPG. Many people never travel often and if they do they typically never leave their comfort zone. I always travel and continue to explore the vast richness of Canada. This W Hotel is a definitely experience to constantly leave you in AWE. From valet to checkin to drinks in the colorful Living Room to the Mega Wow Suite is truly like no other run of the mill blah blah blah no-tell motel.

Don't be boring and boring and boring like every other individual out there that's unhappy and miserable. Step out and mingle as you network with vibrant and energetic people in a Hot Hotel - voted winner of Conde Nast Traveller. Make sure to visit Square Victoria Park right outside your windows n front door, plus have your Google Translator iPhone App ready in case you need to speak some occasional French.

So, enjoy life to its fullest and take no prisoners....book the W Montreal and make history as you are in the centre of the old town with breathtaking culture, attractions, sights, shows, cuisine, and have fun like there is no tomorrow..... In one of the most "ROmantic cities in the world. I don't want to leave this beautiful city and actually, I think I'm gonna stay:))

Stayed October 2013, travelled solo
Helpful?
1 Thank Westondrive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ottawa, Canada
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2013

Our very small room looked into a conference room in the building next door, so was not private if the curtains were open had electrical outlets that failed to work( so my phone did not get charged) had no nightlight in the bathroom and a glass wall from the bed to bathroom meant that anyone getting up in the night, had to light up the whole room to go to the toilet. At least the beds were comfortable, the sheets were good, and thankfully, the room was quiet. But overall the experience was not positive, because we also were not told that the decent sized room we had booked with a view over the park was unavailable, Although we have been to it a half dozen times in the past, we will not be returning. That probably suits them as well. We are not their preferred demographic.

Room Tip: When we had rooms overlooking the park on a high floor, we liked them. However even if booked, ther...
See more room tips
  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank auditorgeneral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this review, 3 October 2013
Dear Guest,

First of all, thank you for posting your feedback from your visit at W Montreal.
We are sorry to read that you didn’t enjoy your stay because of the room’s facilities. It is unfortunate that you encountered these issues, our Whatever/Whenever department is always there to assist with any issues.
Thank you for your comment, we will be able to provide the best service possible for future experiences.
I hope that we will have the opportunity to welcome you once again in a W Hotel and give you an enjoyable experience.

Sincerely,

W Montreal Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level 3 Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 27 September 2013 via mobile

Booked the W for 3 nights. Room was internal with a view into an atrium. Was clean with friendly staff but the biggest gripe was very simply that the hotel, reception and bar was very very dark. I genuinely have no idea how the cleaners know of they've cleaned rooms properly even with all the room lights on. W has a reputation for cool hotels but I think this one misses the basics in its desire to be hip.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shirtbuttons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about W Montreal

Property: W Montreal
Address: 901 Victoria Square, Montreal, Quebec H2Z 1R1, Canada
Phone Number:
Region: Canada > Quebec > Montreal > Quartier International
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Wheelchair access
Hotel Style:
#5 Spa Hotel in Montreal
#15 Romantic Hotel in Montreal
#16 Luxury Hotel in Montreal
#18 Business Hotel in Montreal
#30 Family Hotel in Montreal
Price Range (Based on Average Rates): £££
Hotel Class:4 star — W Montreal 4*
Number of rooms: 152
Official Description (provided by the hotel):
In the city's historic Banque du Canada building transformed into a rich, modern tapestry, W Montreal is close to Old Montreal, the Montreal Museum of fine Arts and the city's downtown. ... more   less 
Reservation Options:
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Also Known As:
w Montreal Hotel Montreal
w Hotels Montreal
w Hotel Montreal

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