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W Montreal
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Reviews (1,513)
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Reviewed 9 December 2013

My partner and I booked the W in order to be close to our Christmas party and to spend some quality time together in the Old Montreal. We actually live in Montreal and have been to other W hotels in different countries.
Our check-in experience was smooth and uneventful. Nicely decorated hotel lobby with modern touch just like the other W hotels. Our mega room was spacious and once again very well styled. The positive points stop pretty much here.
To start off the night, some friends came over to have a precocktail before our party. Unfortunately, their audio system does not support iPhone 5, so we called downstairs, had an adapter, but the wire was not compatible with their system! So the night started off with a disappointing note.
After having partied a few hours in another hotel a block away, we were exhausted and thought were going to have a nice sleep back in our hotel. To our surprise, the music was blasting at the lobby and even though we were located on the 4th floor, the noise was just unbearable...it lasted until 3 in the morning. When we called downstairs, the staff said the hotel was full that no other rooms were available, and kindly offered us earplugs, which never existed. You can imagine how tired we were the next day. We were pretty close of packing up and leave in the middle of the night.
Before checking out, we called the valet to retrieve our car; 20 minutes later, still nothing so we waited at the lobby.

If you wish to spend quality and relaxing time in Montreal, for 250-300$ a night, think twice before you book this hotel.

  • Stayed: December 2013, travelled with friends
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1  Thank Chymtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 11 December 2013

Dear Guest,

Thank you for reviewing the W Montreal.
We are glad to read that you enjoy the design of the hotel and our rooms.
we are sorry for the inconvenience you had with the music from our living room/bars. We would of loved to be able to move you to another room if we had availability. We will follow up with the Whatver/Whenver department for valet service time - we usually ask guests to request their vehicule 30 minutes before checking out. We are sorry for the delay you experienced.

We hope you will come again!

Sincerely,
Your W Montreal Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 December 2013

Comfortable bed, just as I would expect from the W. Clean room. No mold in the bathroom. The only negative to our stay was that it was IMPOSSIBLE to find a calm or moderately quite place in the hotel to have a cocktail and to be able to hold a reasonable conversation without yelling on either Friday or Saturday night: The music is amped up in both the lounge AND bars with live DJs to such a deafening level that you have to yell to talk to your friends. The bartini was not open the Friday night we tried to go. We ended up having to leave the hotel to find a different hotel/bar. I wish this W had at least one (even small) bar for hotel guests to enjoy a drink at in peace.

We revisited the Bartini during the afternoon when the hotel lobby wasn't deafening and it was a great treat - comfortable cool loungy fun with a great bartender and great drinks.

Unfortunately based on this visit, I don't think we will be back to stay. We will probably choose an alternate more peaceful hotel to rest at (ie. the nearby Intercontinental or Le Saint Sulpice, both of which we have stayed in before) but would make the trip to the W during the non-noisy daytime for a drink at their Bartini.

  • Stayed: November 2013, travelled as a couple
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2  Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 11 December 2013

Dear Guest,

Thank you for taking the time to review our stay with us.
We are glad to hear you liked the hotel's clienliness and design.
We do understand your appreciation for quiet lounges - Our weekends are very lively here and unfortunetly the Bartini was closed that evening.

We hope to welcome you in the near future and have you experience the hotel during the week where the ambiance is a little more relax.

Sincerely,

Your W Montreal manager

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Reviewed 5 December 2013

The customer service was great. When I arrived to the hotel and was waiting to check in, the valet guys brought my keys along with fancy water bottles while I waited in the lobby. They offer this 'whatever whenever' service where they literally do anything you ask them to do (at a price). Because I went in the winter, I didn't want to go outside to go to the liquor store so I called them and asked them to go pick up some bottles for me at le saq and asked them to pick up juice and mixes at the deppaneur. They arrived at my door within 30 minutes.

The Mega room and the Wonderful room are so spacious and oversized with modern finishes and an awesome oversized bathroom.

If you are looking for an a charming quiet getaway, this is not the hotel for you. On the weekend, the club/lounge on the lobby floor was packed with people and the hotel was filled with loud music. Perfect for those looking to party and socialize.

  • Stayed: November 2013, travelled with friends
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Thank Rachelle P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 25 June 2014

Dear Guest,

Thank you for taking the time to post your feedback on our hotel.
We really appreciate your detailed comments and hope we will have the opportunity to welcome you once again at the W Montreal.

Sincerely,

Your W Montreal Manager

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Reviewed 1 December 2013 via mobile

I cannot recommend the W hotel Montreal enough. The staff were unlike any I have met in Canada or internationally. They were incredibly personable and accommodating. Upgraded several of my rooms for free as well which was such an unexpected bonus. Great place, location and hotel itself are beautiful too!

Stayed: November 2013, travelled with friends
Thank Amylynnmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you for taking the time to review your stay at W Montreal!
We appreciate the positive comments and will gladly share with our team. We are happy to give the best service possible to all our guests and make their stay a memorable one.

Hope to welcome you back soon!
Your W Montreal Manager

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Reviewed 29 November 2013

Everybody was friendly! From the doorman, to the front desk team at check in. Our room was beautiful. We had the city view with wide windows, a deep tub and a very spacious walk in shower. Very modern Art Deco style. Very W of them. The room was very clean congratulations to the housekeeping team. The room was spotless and well maintained. Even the hallways and public area wee clean too. Usually in big hotels the public hallways and area are a bit some how not maintained due to lots of hotel guests but not the W in. Montreal. I am very impressed. We had complimentary coffee in the room. Loved the bliss products. Wow for spy members complimentary coffee in the lobby. Mirielle, the concierge, she was amazing. She told us of all the hot spots in Montreal and mapped all the locations from sire seeing to restaurants and night life areas. She did not fail me. She was very hospitable and helpful. At checkout Catherine was sweet! quick efficient! and very friendly. Also at check out the bellman was very helpful to assist me with my big heavy luggage down the stairs. Very professional. I have to say the. Human resources has done a good job hiring the right people and the GM should be really proud of his team. They all shined. w Montreal you won my heart! See you soon!

Room Tip: Take city view rooms and that have a tub and walk in shower.
  • Stayed: November 2013, travelled as a couple
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Thank BlueScooterGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MtlWInsider, Manager at W Montreal, responded to this reviewResponded 2 December 2013

Dear Guest,

Thank you so much for this amazing review!
We are happy to read that our team and hotel surpassed your expectations. We will gladly share your review with our staff and show them your appreciation for great service.
We hope that we have this effect on many of our guests and always work towards giving a unique and personalized service and welcome to all.

Looking forward in having you with us in the very near future!
Your W Montreal Manager

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