Worst travel experience with my family in Montreal. When we checked in the hotel around 4:30 the afternoon, we noticed the bathroom light had trouble working, so we requested someone to fix it. Then, we left for dinner, as we returning around 11 we were expecting the light being fixed already. But, NO! So we asked why is there no one fixing the light. They said because the guy who supposed to fix it had left already. Later, we had to move to three other broken rooms that were given to us. We didn't not accept that offer, so we decided to leave at 12 midnight. (we didn't not stay in that hotel at all) We were told to come back tomorrow morning to get our refund back as no one is suppose to authorized the refund at that time. So, we have to find another hotel to stay. Next day, we returned to the hotel, we asked the staff to refund the money that we already paid for the unsatisfied room. They refused and gave us a very bad attitude. They were unfriendly. Especially, Staff and Manger is not well trained, they cannot provide any help to you. Do not recommend this hotel to others. Worst time ever staying in hotel!!!
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- Also Known As:
- Mcgill New Residence Hall Hotel Montreal