The reservation staff and kitchen need to get their stories straight. Every year, my cousin and I go somewhere very special for high tea. I called ahead during the week and reserved high tea at The Ritz for my cousin and I. I need to eat gluten free due to serious food allergies and when we made the reservation we were assured they could accommodate high tea for a gluten free diet (sandwiches, scones, pastries, etc.) I figured, The Fairmont does it, so of course The Ritz could deliver as well. We drove into the city on the Saturday for our high tea (a four hour round trip). Once we got there and ordered high tea, the wait staff double checked with the kitchen that they could offer gluten free service -- of course they could NOT. All they could do was offer me some sandwiches. Very disappointing. The manager came over three times and kept asking us if there was anything he could do. My husband and I frequently go to Montreal for a weekend away, stay in a nice hotel, etc. It won't be at The Ritz. First and last time.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.