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“modern marvel in Quebec”
5 of 5 bubbles Review of Grand Times Hotel

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Grand Times Hotel
Ranked #51 of 101 Hotels in Quebec City
panama.
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“modern marvel in Quebec”
Reviewed 18 August 2014

This is an awesome hotel, we were going to stay at the Chateau Fontenac and whle searching I found this Hotel, what a pleasure, Modern, tremendous rooms , we came at christmas and there was snow outside , and as you enterdd the lobby the incredible fireplace was lit and the warmth and style is fantastic, The whole fire place changes colour, I Recomend this place for family or for a couple. lovely staff, good facilites, great position, we cooked lam chps and brussel sprouts out in the snow on the pool deck area, the staff were so good,

Room Tip: any room is good.
See more room tips
  • Stayed December 2013, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank rooikoptraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, 19 August 2014
We would like to take this opportunity to thank you personally for having selected our hotel for your business and/or personal accommodations during your visit to Grand Times Hotel in Quebec City.
We at Grand TIMES hotel want you to know that we appreciate your business and will continue to do everything we can to meet your personal needs every time you visit our city.

Thank you!

Lynda LIrette
General Manager
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294 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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  • English first
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  • German first
  • Italian first
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English first
Toronto, Canada
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 12 August 2014 via mobile

My family and I stayed for the Civic Holiday weekend. We were happy to check in earlier at noon time instead of 3pm. Our rooms were very clean. We had 2 queen beds and they were comfortable. Their continental breakfast was more than I expected, not just muffins and cinnamon toasts like other hotels. I am giving it 4 stars because there is a need to improve their vents in the washroom.

Stayed August 2014, travelled with family
Helpful?
1 Thank dawn t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Directeur général at Grand Times Hotel, responded to this review, 14 August 2014
Thank you for taking the time to give us some feedback on your stay. We are certain your fellow travellers will appreciate it. We at Grand TIMES hotel want you to know that we appreciate your business and will continue to do everything we can to meet your personal needs every time you visit our city.

Once again thank you for your valuable comments.

Lynda Lirette
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 9 August 2014 via mobile

We stayed here after a late flight into Qubec, it is very easy to get to from the airport, there is a shuttle which costs $14.25 but we got a taxi for $15 which was easier for us! The rooms are spacious with two really comfy queen beds! The breakfast is very basic and served on polystyrene plates with plastic cutlery which I thought was odd but we are now staying in another hotel in a different city which does the same! So maybe it's normal here! Wifi is also good and is free, it worked in the room as well as reception.

Stayed August 2014
Helpful?
Thank Julieju82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, 11 August 2014
We are pleased to know that you enjoyed your stay at the Grand Times Hotel. We always do our best to make sure you have everything you need to be comfortable as at home. Regarding the dishes and cutlery used during breakfast, we want to reassure you by telling you that all the products are biodegradable within a 3-years lap. We ran some tests in the past and it turned out that our actual way is more ecological than using real dishes and cutlery (with all the water and soap needed for the cleaning). As our customers, environment is an everyday concern to us and we try to make regular choices in way to limit our impact for the future. We would also like to thank you for taking the time to share this comment. We are looking forward to welcome you on your next visit to Quebec City!
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oakville
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 6 August 2014 via mobile

Stay here all the time with work. 5-10 min shuttle to the hotel from the airport. Nice staff and good breakfast. The rooms are clean and quiet. Lots of restaurants around the hotel and shopping. Haven't used the gym, wifi is fast.

Stayed May 2014, travelled on business
Helpful?
Thank fvalbr2l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, 9 August 2014
We are pleased to know that you enjoyed your stay at the Grand Times Hotel. We always do our best to make sure you have everything you need to be comfortable as at home. We would also like to thank you for taking the time to share this comment. We are looking forward to welcome you on your next visit to Quebec City!
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Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 August 2014

We booked online for the Civic holiday weekend and were told that check-in is at 3pm. We arrived at 530pm and the room was still not ready. In fact, we waited another full hour before they could get the room ready for us (not a good start to the stay since we were just getting off a 10 hour drive). Once we were checked in, the room was very clean, although it smelled terrible (I think due to poor ventilation). The smell never went away, and the a/c unit is very loud. On the second day we came back to the room after a long day around the city and found that our key wasn't opening the door. Very annoying for that to happen after being out all day; and after all the hotels we have visited in our lifetime, this was the first time that has happened. Once we went back down to reception, it was an easy and quick fix.
The morning breakfast is gross, it's a free for all so everyone else is touching your bread and whatever small selection of food they have. It was an easy decision to pay to eat elsewhere. I recommend Pacini down the street and around the corner.
The gym is tiny, don't expect to get much of a workout while you're there.

  • Stayed August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shivan35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, 9 August 2014
Thank you very much for your comment. We are truly sorry to hear the room was not available upon arrival. We are in the peak season and we recently made important changes in the housekeeping staff. We are still training them and we put in place new procedures to improve their service. As you said, their rooms are very clean, but they must improve on their speed. In the end, this is our responsibility to offer our guests the best stay and to exceed their expectations. We are sorry for the inconvenience and you can be sure that we ensure improvements are made therein.

Thank you again!
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Canada
Level Contributor
192 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed 2 August 2014

Rating a hotel can be difficult - this hotel is the perfect example why.
If I was working a few days in Quebec - this hotel is IT. If you visit Quebec (tourist) and seek the charm of Quebec - this is NOT IT!
First, easy to get to - near main highways BUT located in the middle of a parking lot! There is NO view (well, packing and a shopping mall) but again; if you are passing through Quebec or working, the view is less important. We booked 2 rooms - LOVED the room; modern (cement walls), comfortable bed, great design. The bathroom was spacious but the bath was not (long hair - you don't want to wash your hair! No pressure type of shower). Another annoying thing; only one reading light on the bed. Small swimming pool, good service (although I was clearly told I could not get an upgrade to 2 queen beds since I had booked on hotels.com when I checked in!!) The lobby is modern and nice - but completely overcrowded in the morning. The space was not well planned for the breakfast area - it was a disaster! Dirty, people touching the bread (taking it out of the bag!!!) - the CFIA would have a field day inspecting it! We stood there 5 minutes and opted to go eat at a restaurant instead - it was just too disgusting.

  • Stayed July 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
1 Thank UnVentdeFolie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, 9 August 2014
Thank you for taking the time to write about the hotel. It allows us to improve the service and to make sure we get the feedbacks of our customers. We are glad to hear that you really loved the hotel – design and comfort. We seriously consider your comment about the breakfast. As often as possible, we make available a second breakfast area to offer our guests a comfortable and pleasant included breakfast.

Take you very much for sharing your experience !
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Wabush Newfoundland
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 29 July 2014

Loved staying in this hotel. It has a very modern look, especially the beautiful lobby. There is a pool, on site laundry and a fitness centre. We had a double space suite for 5 nights with 2 kids and it was excellent. The room and bathroom was spacious and easily fit all of our belongings, with nobody tripping over things. There was a second bedroom which had it's own tv and air conditioning thermostat. The staff was very helpful, as 2 of those nights they ordered our take out for us because we couldn't speak French. This hotel is right across the street from a mall with an amusement park and many other stores within walking distance. Apparently the hotel is about 15 or so minutes from downtown, but we didn't care as we had a vehicle and never even went downtown. There is a breakfast buffett which was very well presented, bagels, cereal, fruit, etc. A few suggestions I have is for the garbage cans to be bigger in the rooms as it didn't fit all of our trash, and also the coffee cups in the lobby should be much bigger. All in all this is a hotel I would definitely stay in.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kim270
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hoteltimes, Responsable réception at Grand Times Hotel, responded to this review, 1 August 2014
Thank you very much for this great comment. We're always pleased to find out our clients are satisfied of their stay at our hotel. We work everyday to make every experience special and pleasant for each of our guests and good words are heart-warming to us. We took note of your recommendation and will discuss them with the administration team at our next meeting.

Again, thank you for your time and comment and we are looking forward to welcome you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Times Hotel

Property: Grand Times Hotel
Address: 5100 Boul des Galeries, Quebec City, Quebec G2K 2M1, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Luxury Hotel in Quebec City
#37 Business Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Grand Times Hotel 4*
Number of rooms: 122
Official Description (provided by the hotel):
Welcome to Quebec city's Grand Life The Grand Times Hotel is a newly built four star boutique style hotel with an exclusive urban architecture which combines luxury and comfort with state of the art technology to reflect the needs of business and leisure travelers. Relax in one of our 122 New York style design rooms and suites in a trendy ZEN decor. Allow yourself to be taken in by our unique cozy atmosphere and enjoy our complimentary healthy continental breakfast. An unforgettable rendez-vous with history and culture in an entirely smoke-free environment awaits you! ... more   less 
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Also Known As:
Hotel Grand Times
Grand Times Hotel Quebec/Quebec City

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