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“Disappointing . . .”

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Holiday Inn Express Quebec City (Sainte-Foy)
Ranked #33 of 101 Hotels in Quebec City
Certificate of Excellence
Level Contributor
27 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Disappointing . . .”
2 of 5 bubbles Reviewed 20 May 2012 via mobile

The hotel is clean and the rooms are very modern and comfortable & reception staff was accomdating and friendly. But arriving late after traveling all day we were looking forward to having a some dinner - there is no restaurant in this hotel . The kids wanted to go swimming and a pool was advertised online but it was a seasonal pool outside that was yet to be opened.
There was no hair dryer in the room and upon checking out they informed us it was in a blue bag underneath the sink , not very convenient .
Checking in and out was time consuming. Continental breakfast was just O.K .
The room was very expensive in my opinion it's just not worth it.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kristynbrady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 23 May 2012
Thank you for taking the time to share your experience on Trip Advisor. We really value your opinion. Holiday Inn Express Brand do not have restaurant inside the hotel. Only the Holiday Inn Brand do have it. On our web site, this is stated that we do have an outdoor spa, open in season. I'm really sorry this information was misunderstood. We decide to use the black velvet pocket for the hairdryer as used on other hotels, like InterContinental. Once again, thank you for sharing with us and have a wonderful day!
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592 reviews from our community

Traveller rating
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See reviews for
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (77)
Date | Rating
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English first
Level Contributor
24 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 19 May 2012 via mobile

Stayed in a king sized bed room. Absolutely one of the most comfortable beds I've slept in, I did not want to get up in the morning. Really nice rooms, great that there isn't carpet. Staff were very accommodating. Booking was smooth and breakfast was more than we expected. Would definitely go back.

Stayed December 2011, travelled with family
Helpful?
Thank Danielle F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 13 August 2012
Thank you very much!
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Montreal
Level Contributor
117 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
4 of 5 bubbles Reviewed 16 May 2012

I usually stay at this HIE while visiting customers in Quebec City. It is clean, fairly priced, and conveniently located for drivers. When I woke up I went to enjoy my complimentary breakfast, but it was impossible. There were two bus loads of kids waiting in line to grab breakfast, and it was very loud, especially for early morning. The loud line-up was unbearable, and there were no tables for other guests to use. I brought this to the attention of the woman at the front desk, and she basically was indifferent. Needless to say, I won't be staying at this HIE again. There are many options in the immediate area. ALL hotels should seriously consider their loyal, corporate guests before renting a block of rooms to schools, or sports teams.

Stayed May 2012, travelled on business
Helpful?
1 Thank canuck64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 17 May 2012
First of all, I would like to thank you for your review. The month of May is pretty busy in Quebec City's hotels, with all the school trips who want to discover and enjoy the magnificence of one of the oldest cities in North America. As hoteliers we value the chance for them to discover a historical and charming city as ours. We are sorry for the inconvenience you had with the breakfast. We are always placing our corporate guests in different floors than the groups to avoid them being disturbed but we don't have this chance in the breakfast area. Our team is caring and understanding with problems that may incur.

Once again, I personally thank you for the time you took for writing this review.

Pascal Curodeau
Front Office Manager, GSM
Holiday Inn Express Quebec
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Ontario, Canada
Level Contributor
314 reviews
109 hotel reviews
common_n_hotel_reviews_1bd8 623 helpful votes
4 of 5 bubbles Reviewed 24 March 2012

As a PCR Plat member I was pleased to see a Holiday Inn Express opened up in Quebec City as there was always a gap between Montreal/Fredericton for IHG properties. So tried it on the annual road trip to PEI for a stop over hotel. Used PCR points and had a decent King bed room that was clean. Breakfast Buffet was on time and tasty. Lots of parking but in the summer its very full and I just barely found the last space. Staff were professional and friendly.

I've been through Quebec City many times so instead of staying downtown decided to try this HIX which is near the bridge and 5 min from the Trans Canada which is perfect for an easy exit from the City. But....if you want Old Quebec stay downtown, pay a cab, or try to find parking downtown as this HIX is 9km from the walls of old Quebec City.

Didn't like that there is not much within walking distance for food so expect to drive a few kms. Also this tends to be a busy HIX and was very noisy in the halls late at night when we were there.

Ideal road trip hotel minutes off the expressway and typical for a good HIX so don't expect more than that and its worth a stay.

Room Tip: Check-in early to ensure a parking spot. During the summer this is a very busy place
See more room tips
  • Stayed August 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank TM643
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 4 April 2012
We would like to thank you for your nice review. :)
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Luxembourg City, Luxembourg
Level Contributor
45 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed 24 January 2012

The hotel it's ok, breakfast no good. The room is big and clean. We chose it cause parking in Quebec it's quite dificult and they told us the have a bus to the city centre. The navette is only for summer and the rest of the year only the weekends. The reception guy during the night didn't know this and we were waiting in the morning but the navette never arrived. There is a bus near the hotel that takes you to the city centre in half an hour, but the bus stop is difficult to get to.
Ok but Quebec is lovely to visit.

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Visitors1973
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 25 January 2012
Thank you for taking the time to post a review. Sorry for any inconvinces you had during your stay. We do have a shuttle but it is only during the summer season, there is no shuttle during off season. Sorry you were not informed of this. The city bus #25 is just down the street from the hotel, really just 2 min walk. Maybe you were informed to take an other. In any case, we're glad you enjoy our beautiful city and hope you return some day.
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Montreal, Canada
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 11 January 2012

This hotel is just amazing. Good value. Comfortable and clean bedrooms. Good service and excellent breakfast included! Keep up the good work! I definitely recommend this hotel!

  • Stayed December 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank InlovewithVancouver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 23 January 2012
Thanks for the great review. We appreciate the time you took to post it. We look forward to seeing you again in the future.
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Laval, Quebec, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 3 January 2012

Very clean, great room, free parking, very good breakfast. Would definitely revisit :)

Room Tip: Must check this hotel, incredible stay
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  • Stayed December 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jihad K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HIExpressQuebec, Front Office Manager at Holiday Inn Express Quebec City (Sainte-Foy), responded to this review, 11 January 2012
Thanks alot for your great review :)
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Additional Information about Holiday Inn Express Quebec City (Sainte-Foy)

Property: Holiday Inn Express Quebec City (Sainte-Foy)
Address: 3145 Avenues Des Hotels, Quebec City, Quebec G1W 3Z7, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Suites Wheelchair access
Hotel Style:
#22 Business Hotel in Quebec City
#27 Family Hotel in Quebec City
#28 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Holiday Inn Express Quebec City (Sainte-Foy) 3*
Number of rooms: 88
Official Description (provided by the hotel):
Sainte Foy Hotel Near Quebec City Attractions and Businesses Modern style and friendly service unite in this Holiday Inn Express Hotel & Suites in Sainte Foy in Quebec City, conveniently located 10 km from Aeroport Jean Lesage (YQB) and .5 km from the Gare de Ste Foy train station. Exciting attractions, such as Aquarium de Quebec and Musee National des Beaux Arts du Quebec, are only a short drive from our hotel in Sainte Foy. You can explore Quebec City's history and visit the historic Pont de Quebec (Quebec Bridge) a few kilometers from our accommodations near Quebec City, or relax on the beaches of the St. Lawrence river at Parc de la Plage Jacques-Cartier. Business travelers will love our hotel's proximity to area businesses like Ernst & Young, PricewaterhouseCoopers, Olympus NDT Canada, Laval University and Chul Hospital. Quebec City Convention Centre is a short drive from our Sainte Foy hotel. While lodging in Quebec City, you can utilize our meeting room, free, high-speed, wireless Internet access and 24-hour business centre. Our well-appointed accommodations near Quebec City go beyond other Quebec City hotels to offer you premium amenities, such as a complimentary hot breakfast that is served daily. Relax in the whirlpool and workout in the fitness centre each day after a good night's rest in a triple-sheeted bed. Call today to make your reservation at this state-of-the-art Sainte Foy hotel near Quebec City. ... more   less 
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Also Known As:
Holiday Inn Express Quebec City (Sainte-Foy) Hotel Quebec City
Quebec City Holiday Inn

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