I'm giving "service" a 2 because the valet guys were great. The front desk was TERRIBLE. Booked Hotel Louisbourg but received no direction to check in at Hotel Acadia. A woman through the intercom kept saying "Ursule, Ursule." Discovered later that she speaks English—so why no directions? A housekeeper was kind enough to bring us to a different hotel to check in. We checked in and they had us sign for room X, but gave us the key to Y. We didn't catch this until we had already settled into Y. We realized there weren't any towels in the room, so we went to the front desk to get some. They seemed totally flummoxed that someone would ask for towels, and made us bring them back to our room despite that we were on our way out. At this price point they need to bring towels to your room for you. We figured out that we were in the wrong room, and the front desk confirmed they had made an error, but then made us move our things from room X to room Y. Room Y was SMALLER, STINKIER, and less convenient. They offered no help moving, and made NO APOLOGY whatsoever. One night free parking at least? NOPE. We made 3-4 trips to the front desk. Not a big deal for two younger people but the front desk is not in the same building or on the same street as the hotel. Accommodations small but fine. Sometimes smelled from old carpets and laundry. Breakfast at Feu Sacre was awful. Undercooked scrambled eggs, watery fruit. Just give me a banana and a boiled egg and be done with it. Also, don't trust the pictures. Our room was no where near as nice.
- Official Description (provided by the hotel):
- Hotel Louisbourg is a 22 room hotel located in the heart of Old-Quebec. All our rooms combine an historic ambiance with a more modern comfort. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Louisbourg Quebec/Quebec City