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“Old Lady of hotels”

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Fairmont Le Chateau Frontenac
Ranked #18 of 102 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Newcastle, Australia
Level 4 Contributor
35 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Old Lady of hotels”
Reviewed 26 June 2014

It was raining on arrival and there was no one to help unload the luggage from the coach. We did it ourselves. The room was cold with no way to warm it and the pipes were noisy. The internet was a pain to connect without being charged and cut off after 24 hours. The room service was not to standard leaving no coffee or milk. Reception was just as bad, delivered milk and tea instead. But the classic of all was when they locked 7 of us out of our rooms saying they thought we had left. Then next morning had a slight problem getting breakfast which had been paid for in advance. Back in Australia checking the bank statement I found that they had hit the credit card for breakfast. Still sorting that out. I am not impressed.

Room Tip: Don't stay at theFairmont.
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  • Stayed June 2014, travelled with friends
    • Value
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    • Service
Helpful?
3 Thank LYNDA H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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4,362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Rochester
1 review
Reviewed 25 June 2014

Could not possibly have been more happy with our room, the service, the decor the restaurants and our entire visit! Can't wait to return. The location is unsurpassed with all the romance one could ever wish for!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
Thank Frank W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 28 June 2014
Dear Frank W,
Thank you so much for this great feedback and for taking time to share it with us. We hope you will visit us again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Westfield, New Jersey
Level 6 Contributor
162 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed 25 June 2014

Hotel is old school elegance. Sits atop the cliff overlooking the St Lawrence. Go tot the wine and cheese bar in the back of the main floor for an exceptional view. Romance and music and big comfortable chairs with fine service. This is a can't miss.

Room Tip: the more $ you have the higher you go and the better the room.
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  • Stayed June 2014, travelled as a couple
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Helpful?
1 Thank kclud
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wilton Manors, Florida
Level 5 Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 25 June 2014

There for 3 days & had a good time. Staff was very pleasant. Had a corner Room which was clean but the 1 window was very small. View would have been nice if window was bigger. Prom at hotel, kids a bit noisy especially after the dance.

Room Tip: Keep windows closed, noise from below can be a pain....
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  • Stayed June 2014, travelled as a couple
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    • Service
Helpful?
Thank David G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fort Worth, Texas
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 25 June 2014

The hotel is absolutely beautiful from the outside. The lobby is classic and very impressive. The rooms and service are another issue. We booked four nights, two rooms, my family of four plus two in-laws. We checked out after one night. When we arrived the hotel entrance was swamped with teenagers ( about 150), apparently having their prom. We got no bell service, which made it difficult to navigate with kids and luggage. My in-laws got bell service only to wait and wait for their bags. After three calls to the room we finally had to walk down to the lobby to identify their bags. Then they were given attitude by the bellman. The 6th floor pool and outside deck close at 9pm and face some apartments with a bunch of twenty something dudes drinking beer and giving you the "stink eye". The room was hot, although the A/C ran all night with what sounded like someone swirling around a BB in a tin can. The room was tiny, with low water pressure, and one drawer plus two half drawers to put all your stuff. They have one liter Evian water bottles in the room for $8.50, $16 per day WiFi, just, basically, nicked and dimed the crap out of us. We, luckily, found a beautiful hotel down the hill in lower town that saved the trip. Maybe that's how the Fairmont Hotel chain rolls, all I know is that I will never stay in another one of their hotels again.

Room Tip: Stay at another hotel
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  • Stayed June 2014, travelled with family
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Helpful?
5 Thank SCrow377
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 6 Contributor
337 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 25 June 2014

Fantastic Hotel in historic section of Quebec - fabulous view from the boardwalk. Huge rooms with fold out windows - simply beautiful. A mix up in reservations due to AAA and cruise line, but Clerk resolved the problem within a few minutes. Wonderful staff - excellent recommendations from the concierge - friendly attentive staff - 5 star worthy! Can't wait to visit Quebec and Le Chateau again.

Room Tip: We had the garden view and it was great - but if given the chance choose a River view!
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sue S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 25 June 2014
Dear SweetSue2011,
Thank you for this amazing feedback regarding your recent stay. It will be a pleasure for us to share it with our colleagues and we hope to welcome you again on your next visit to Quebec City.
Best regards,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vancouver, British Columbia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 23 June 2014

I was there recently for a 3-day conference and the hotel lives up to one's expectations - staying in historic old Quebec. A must-stay and see for visitors to Quebec City. It is located right in the heart of the old city and it's a great place for business travellers, families and couples.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Sandra H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 25 June 2014
Dear Sandra H,
Thank you for your wonderful feedback regarding your recent stay at the Château. We are delighted you enjoyed your experience while attending a conference and we hope to have the pleasure of welcoming you again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Property: Fairmont Le Chateau Frontenac
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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