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“Very friendly and the new renos look great”

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Fairmont Le Chateau Frontenac
Ranked #18 of 102 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 3 July 2014

I was staying at the Chateau Frontenac the evening they had their Grand Re-Opening. I was impressed by the friendly attentive staff even though they were hosting an event for over 600 guests that evening. My room was ready early and I had a most pleasant stay. I enjoyed my view of the river and exploring the old part of Quebec City that surrounded the hotel.

  • Stayed: June 2014, travelled on business
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1  Thank TA L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 10 July 2014

Dear TA L,
Thank you for this wonderful feedback! We are thrilled you enjoyed your stay and hope you choose to stay with us again next time your visit Quebec City.
Best regards,
Genevieve Parent
PR Director

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3,571 - 3,577 of 4,784 reviews

Reviewed 2 July 2014

Le Chateau Frontenac is certainly an impressive looking hotel right in the heart of Quebec with an equally impressive lobby and public areas. But when it came to the room we were allocated it was a completely different story. If it is a room with a view you are after be careful what you wish for. Our room had three windows and was a well equipped and spacious suite, albeit the decor and furnishing was a bit shabby, Unfortunately the scaffolding across each window with skips, builders rubbish and materials everywhere in sight was not what we expected in a hotel of this class and price. Indeed we were told workmen may or may not start working immediately outside the room any time between 7 and 9 am which meant for privacy the blinds could not be opened. When we complained we were told the hotel was full and no other room was available, except for a much smaller/less well appointed room,which we rejected. However, we did eventually get offered a similar grade room in the refurbished part of the hotel which we accepted. The furnishings, decor and general ambience of the room was significantly better than our first allocation,but the view was still depressing and shabby.
We did not eat in the restaurant due to a corporate event, but we did have a buffet meal in a function room which was more canteen than Chateau. The food was disappointing and this turned out to be the worst meal we had in any of the five Fairmont hotels we stayed in during our visit to Canada. Breakfast was okay, but it was surprising to be told if you wanted freshly prepared crepes or egg dishes there would be an extra charge.
All in all we felt this hotel trades on its name and location and doesn't seem to think it needs to make much effort beyond slick marketing.
PS Also be aware of the hotel mini bar policy if you attempt to place personal drinks,medications etc. in the mini bar.Charges will likely apply as disturbing the pressure sensors means an automatic charge on your bill and possibly a nasty shock when you come to check out.. .

  • Stayed: June 2014, travelled as a couple
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5  Thank EarleyRover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 10 July 2014

Dear EarleyRover,
Thank you for providing feedback of your recent stay. We were disappointed to read that some aspects of your stay did not meet your expectations. I would like to follow up directly with you regarding these issues, if you can contact me at genevieve.parent@fairmont.com.
Sincerely,
Genevieve Parent
PR Director

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Reviewed 1 July 2014

$75 million in renovations and it shows. This hotel is to die for. Excellent food, superior atmosphere in the public rooms and rooms that reflect the best of Quebec.
This hotel is the premier location for Quebec and the premier in Quebec.

  • Stayed: June 2014, travelled as a couple
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1  Thank floribel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 2 July 2014

Dear floribel1,
Thank you for this great feedback of your recent stay. We are very proud of our newly renovated Château and so delighted you enjoyed your experience. We hope to have the pleasure of welcoming you again.
Sincerely,
Genevieve Parent
PR Director

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Reviewed 30 June 2014

We stayed for three days. We were pleasantly surprised at how friendly and quaint Quebec City was! I felt like I was in Europe. The Chateau Frontenac was definitely the right choice. The location was perfect! It was exactly what I was looking for! Super nice Hotel.


  • Stayed: June 2014, travelled as a couple
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Review collected in partnership with Fairmont Hotels & Resorts
Thank Kellie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 2 July 2014

Dear Kellie H,
We are delighted you enjoyed your stay and the beautiful city of Quebec. Thank you for sharing feedback with us and we hope you choose us again on your next visit to Quebec City.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 June 2014

We were overwhelmed at the splendour of this hotel and pre-booked a deluxe room via the travel agent to stay for four nights from 18 to 22 June 2014.

WORST DECISION. We were given a small room on the sixth floor which was far from deluxe. We spoke to Rodolfo on Reception the first day about our disappointment with the room who after much deliberation agreed to move us on the second day to a room on the third floor, which overlooked a courtyard. We were pleased with the room as it was significantly larger with a king size bed. Unfortunately during the early hours of the morning ie 3.30 am a lorry arrived with supplies for the hotel, which disturbed us until 5.30 am. We did not complain as thought it was a one off delivery. On the next night at 1.30 am we were disturbed with clearing up from a party and the lorry returned at around 3.30 am for deliveries to the hotel. We did not complain about this, even though again it disturbed our sleep.

However during the evening of our fourth night from 9.00 pm we were disturbed by a loud engine pump noise, we contacted reception and we were advised there was a leak in the basement and it was being pumped out. We contacted them around four times about this because the noise was unbearable and preventing any sleep, as had been going on into the early hours without a break. At 12.45 am we were advised they did not know when the pumping would stop and we could move to another room. We declined because it was too late. We therefore decided to turn on the air conditioning to drown out the noise of the pump.

We did speak to Rodolfo who agreed to compensate us with free wifi, two items taken from the mini bar and a free breakfast on the last morning. We were advised that as this was a pre-booked stay they could not compensate us for the room.

We also went to the Sams Restaurant one evening for a small meal of fish and chips and a dessert which took most of the evening to be served to us. The waitress did apologise for the slow service so even she was concerned at the delay.

We will not be returning to this hotel anytime in the near or distant future. However we would recommend Quebec City as a place to visit And for an excellent breakfast and evening meal suggest Bistro 1640 which was close to the hotel.

Room Tip: Do not chose a room overlooking the courtyard
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  • Stayed: June 2014, travelled as a couple
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6  Thank blackbuffey5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 2 July 2014

Dear blackbuffey5,
Thank you for taking time to share feedback of your recent stay. I would like to extend our apologies for the many issues you encountered during your stay, specifically regarding the noise disruptions. I can understand how this truly affected your experience and certainly does not reflect our standards of service. I would like to discuss further your experience, may I ask that you contact me at genevieve.parent@fairmont.com.
I look forward to hearing from you.
Best regards,
Genevieve Parent
PR Director

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Reviewed 28 June 2014

My husband and I decided to spend our 20th anniversary in Old Quebec City. My husband recommended that we stay at the Chateau Frontenac. His suggestion proved to be a wise choice, as this Fairmount property has an exceptional staff (Mike and I opted to select a Gold Club room).

The room we stayed in for four nights had a beautiful view of the St. Lawrence River. Note: not only did we enjoy a morning breakfast daily, we also enjoyed very personal service with regards to suggests for restaurants and directions to various attractions.

The room was well appointed and very clean.

To wrap-up my review, my husband and I will choose to stay here during our next visit to Old Quebec City. We both experienced a joyful holiday.

Room Tip: If your budget allows, select a Gold Club Level room.
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  • Stayed: June 2014, travelled as a couple
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4  Thank DMarie47Church
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 2 July 2014

Dear DMarie47Church,
First of all, congratulations on your 20th anniversary. We are truly honored you choose to stay with us to celebrate this special occasion. We were pleased to read you enjoyed the experience on Fairmont Gold with all the added benefits. We hope to have the pleasure of welcoming you again soon.
Sincerely,
Genevieve Parent
PR Director

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Reviewed 28 June 2014

Long a symbol of its city, a nearly completed renovation has managed to freshen up the place without undermining its traditions. The copper-clad roof looks like copper instead of the familiar green patina; a couple of decades of weathering should take care of that. The lobby is bluer than it was, but remains elegant and timeless. The century-old Chateau was never allowed to turn truly dowdy, but visitors still had to accept some compromises in exchange for the privilege of overnighting in a legend. No more. The TVs are flat-screen, the bathrooms are today, the dining rooms no longer feel like great-grandmama's. Ten years ago, the place, arguably, was overpriced; today, the pricing fits the product,

  • Stayed: June 2014, travelled on business
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3  Thank alsolly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 2 July 2014

Dear alsolly,
Your feedback truly reflects the vision behind our recently completed renovations. We have renovated the Château all while respecting its heritage and history but adding a new modern flair to it. We are so pleased you enjoyed your stay and hope we will have the pleasure of welcoming you again. Thank you for taking time to post a review.
Sincerely,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range: £121 - £366 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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