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“Don't Stay - Just stop and take photos”

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Fairmont Le Chateau Frontenac
Ranked #17 of 102 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Pass Christian
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
“Don't Stay - Just stop and take photos”
Reviewed 28 July 2014

We stayed there because my son wanted to stay in the "castle". Stay elsewhere and go by for photos. The room was not ready at checkin time. The staff was rude. The bill had (3) incorrect charges totally nearly $200. I travel often and never had such poor service from the front desk.

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
6 Thank Christie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, 30 July 2014
Dear Christie C,
Thank you for taking time to post a review. We are sorry to read that your stay did not meet your expectations and as such I would like to better understand the service issues you experienced on your recent stay. Guest service is our top priority and as such we strive to offer our guests a memorable experience. I look forward to hearing from you and can be reached at frederic.pare@fairmont.com.
Sincerely,
Frederic Pare
Director of Operations
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  • Sleep Quality
  • Rooms
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  • Value
  • Cleanliness
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Coral Gables, Florida
Level 4 Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 27 July 2014

Visited the Chateau for a couple of days fresh off a visit to Montreal earlier. May have picked a bad weekend though. Concierge let me know that it was the 1x per year that the Canadian construction industry is on holiday, and Old Quebec and to a certain extent the hotel too, was a bit overrun with visitors. So, for a 500 room hotel, that meant that the breakfast/brunch restaurant was a bid of a madhouse with an exceedingly long line just to put a name on a list; and amenities such as the indoor pool is really too small given the size of the hotel and the amount of guests. The locker rooms could use a good sprucing up too.

Be aware: The Hotel IS a prime tourist site in Old Quebec and the Hotel welcomes all manner of visitors and tourists into its public areas and restaurants (but mercifully, not the bathrooms. You need a hotel key for that!). As a result, if you are a guest in the hotel paying $500 plus a night, you compete with tourists who mobbed the lobby all day long.

The staff (concierge) and front desk were for the most part what you expect from a Fairmont: Supremely pleasant, professional and helpful. The concierge sent us to a very good restaurant (MC Chef) on our second night and helped us with another restaurant we had chosen for the first night (La Patriarche).

The room was very nice and well-appointed. Try to get a room in one of the "turret" lines of the hotel (we were in 421) for a nice semi-circle view of the Seaway. The room alone bumped up my review to 4 stars from 3.5.

Buffet breakfast was good (but you could have a line (no reservations) during peak peak time. wine and cheese bar has nice views and good wine selection (although the staff needs to brush up on its knowledge of what's on the list).

Overall, a nice Fairmont experience, that could be improvement by Management if they are focused.

Room Tip: Gold Floor, or something in one of the rounded turret lines of rooms.
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Shoredevil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, 30 July 2014
Dear Shoredevil,
Thank you for taking time to post such a detailed review of your recent experience at the Chateau. We are pleased you enjoyed your stay. The Chateau is indeed a unique and surely not typical hotel given its grand architecture and prominent place within the city. We do have measures in place to reduce traffic within our public areas, but your comments will be shared with our operations team as we are always working on improving this aspect. Thank you once again for your feedback and we hope to have the pleasure of welcoming you again on your next visit to Quebec City.
Sincerely,
Frederic Pare
Director of Operations
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Paris, France
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014

Over priced. Interior is shabby and not very clean. There is a bad smell in the lobby that never goes away. The rooms are on the small side and not up to much. The gym is average. The changing rooms are not very nice, and under repair. The steam room is dirty. You pay for the name, history, and location... But, upon reflection, it's not worth the price.

Room Tip: Stay at another hotel
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  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Service
Helpful?
3 Thank Paul Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frederic P, Director of Operations at Fairmont Le Chateau Frontenac, responded to this review, 30 July 2014
Dear Paul Q,
Thank you for posting a review. We are sorry to read that you were disappointed with your stay as the hotel as just recently completed a major renovation and restoration and has never looked so good. Guestrooms, lobby area and restaurants were all renovated as part of this grand makeover and the feedback has been very positive. Nonetheless I will share your feedback with our teams as we work to constantly improve our facilities and service.
Sincerely,
Frederic Pare
Director of Operations
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charlotte, North Carolina
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 27 July 2014

My wife and I stayed at Chateau Frontenac three nights in early July. As many others have noted here, it is a truly splendid and impressive property. Fairmont hotels can be dowagers--plenty of luxury, though showing some age spots. The Frontenac does have a few floors closed for renovation, but those in use are in tip-top shape, as are the lobby, bars, and restaurants. In fact, the hotel actually looks better than it did nearly fifteen years ago, when we stayed there the first time. We heard no noise from the construction work and saw only an occasional worker.

We had snagged a three-nights-for-the-price-of-two reservation and hoped we wouldn't be disappointed--it's no secret that hotels often pair their bargain offers with less desirable rooms. No worries, though--the room we got was a huge king-bedded suite on the seventeenth floor, with four windows directly overlooking the St. Lawrence River. The furniture and appointments were new and beautiful, and there was a spacious sitting area with a comfortable sofa as well two occasional chairs.

As Fairmont presidents' club members we bypassed the crowd in the lobby and checked in at a special area on the fourteenth floor, where we were showed around the concierge level. The staff were all very friendly, welcoming, and accommodating. We were quite surprised by the extent and quality of amenities, including an expansive free breakfast from around seven to ten a.m. and an equally impressive spread of breads, cheeses, fruit, and prepared appetizers from five to eight p.m. Beer, wine, and liquor was available throughout the day and evening on an honor system, and tea, coffee, soft drinks and bottled water were free (though you're asked to record what you take on a small notecard for the purpose of inventory control). The complimentary offerings were so extensive and tasty that you could, if you liked, eat nowhere else during your stay--though you'd probably come to regret not sampling the great restaurants, bistros, and cafes throughout the old city.

What really makes the Frontenac experience special is the quality of the service. It's a Francophone hotel, of course, but everyone speaks English readily--I wish my own pitiful French were a quarter as fluent. The staff are so cheerful and helpful--there wasn't a single person who didn't seem to be enjoying his/her job.

Sure, Chateau Frontenac is expensive--no argument. But there are deals to be found--the one we got turned out to be terrific. Anyway, we've paid even more at other places...and forgotten them a lot quicker.

Room Tip: Try for a high room with a view of the river. The hotel's web site specifies room sizes, so you...
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  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Jim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 28 July 2014
Dear Jim H,
Thank you for this detailed and very informative review of your recent Chateau Frontenac stay. We are extremely pleased you enjoyed your stay and the great amenities of our Fairmont Gold product. I will share your great feedback with our teams and we hope to have the pleasure of welcoming you again.
Best regards,
Genevieve Parent
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New Zealand
Level 3 Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 July 2014

Got caught out with online room advertised at 150.00 and then told they never put anyone in those rooms and I had to be upgraded. Room was fine but nothing special and had to keep blinds down as workman outside window on scaffolding and the room just looked into other rooms but cost 255.00 plus taxes. I would not stay there again but worthwhile for the experience of being right in old city and in such an historic building. Buffet Breakfast in renovated restaurant which was very nice but food wise poor given the cost $30.00.

Room Tip: I guess the more money you spend the better the room but $300 a night does not get you anything spec...
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Green Features: Very good that they are environmentally friendly for example only change sheets and towels if requested
  • Stayed July 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank CherylG77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 21 August 2014
Dear CherylG77,
Thank you for your feedback regarding your recent stay. I am sorry to read that your overall experience did not meet your expectations and I have shared your feedback with our teams as it will assist in improving our service and amenities. We truly value your feedback and hope you will choose us again on your next visit.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Weymouth, Massachusetts
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 26 July 2014

Hotel was very nice. High Priced $300.00 or more a night for rooms (without a view).
Parking Fees are to High $ 35.00 a day and around the corner from hotel.

High cost and no extra's included such as (free Coffee, snacks in lobby -not offered for guest) fake creamers in room(powder).

  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
2 Thank katy61
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 28 July 2014
Dear katy61,
We appreciate the time you have taken to share feedback with us of your recent stay which I will be sharing with our teams to help us improve on the services we provide. We do provide complimentary Keurig coffee machines and Kcups in all guestrooms to accommodate our guests. We hope you choose to stay with us on your next visit to Quebec City.
Sincerely,
Genevieve Parent
PR Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chamby
Level 5 Contributor
74 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 26 July 2014 via mobile

What a location!!! An amazing building dominating the Quebec City landscape. From the moment you are greeted by the valet parking staff, you know you are in for a treat.

All the staff welcome you with a smile and friendly "bonjour"! That counts for a lot in my opinion.

Room was fine, quality linen and plenty of towels and toiletries supplied.

Mini bar prices were well overpriced so we didn't purchase from that.

The pool and gym facilities were great. Iced water flavored with citrus fruit readily available as was fresh fruit. Good equipment in the gym and friendly pool staff. Lovely pool and very warm jacuzzi.

Would love to return one day!

Stayed July 2014
Helpful?
1 Thank LiblooChamby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 28 July 2014
Dear LiblooChamby,
We are so delighted you enjoyed your recent stay and specifically the service provided by our staff. Thank you for this great feedback and sharing it us. We hope to welcome you again in a near future.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Property: Fairmont Le Chateau Frontenac
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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