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“The Heart of it All”

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Fairmont Le Chateau Frontenac
Ranked #18 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 17 August 2014

The Chateau Frontenac is gorgeous and apparently newly renovated. It is an experience all unto itself. My kids were impressed the moment we unloaded our van and gave it over to the valet - my son said "He's dressed like a king!" They do have beautiful uniforms! We used the valet service because it's the same price as the self-park and you have in-and-out privileges. We didn't go in-and-out but if you have EVER parked in Quebec City - you understand the value of having someone else do it for you. The valets were really nice and very helpful. We had a Jr. Suite. We all fit into it nicely. The kids crashed on the pullout sofa and we had a luxurious king sized bed. We used the pool and it is very nice. Beautiful! If you go - use the steam rooms in the change rooms - they pipe in the most amazing scent and you feel so good after you've been in there. The best part of the Chateau is that it is truly the "heart" of Quebec City. It is a great place to base yourself if you want to explore the city. We saw a lot and we were only there for a one night stay. The staff is amazing and everyone was very nice and helpful.

Room Tip: We had a Jr. Suite. It fit our family well but it was close to $600 for one night. We knew we were...
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  • Stayed: August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Thank 5CanucksOntheBeach
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 18 August 2014

Dear 5CanucksOntheBeach,
Thank you for choosing to stay with us on your recent family vacation. We are delighted you and your family enjoyed the experience and the great amenities the hotel has to offer. Thank you for taking time to share feedback with us and we hope to see you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,578 - 3,584 of 5,063 reviews

Reviewed 17 August 2014

This Fairmont is not as vibrant on the inside as the Fairmont in Victoria BC, however the outside is beautiful. The rooms are large and roll away's are available, so a family of five is comfy in a 2 queen room. Very clean, fantastic Fairmont soaps etc. The location is perfect for exploring beautiful old Quebec City, especially at night. Performers and fireworks are at the doorstep every night. FYI...Check with the concierge about times and activities/events each day, we went off of info posted online about Cirque du Soleil and were missed the show.

Room Tip: Register for the presidents club, you will receive free wifi.
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  • Stayed: August 2014, travelled with family
    • Location
    • Rooms
    • Service
Thank Rainforestrunner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 18 August 2014

Dear Rainforestrunner,
Thank you for your continued loyalty to Fairmont Hotels. We are thrilled you enjoyed your stay. Thank you for taking time to post a review and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Great location in the midst of Old Quebec. Recently renovated the hotel was full. The staff very friendly and helpful.
Two caveats if you have trouble with stairs. Make sure your room is in a level where the elevator stops. The hotel has rooms in levels in some floors where, after leaving the elevator, one has to go up or down stairs to get to the room. The Champlain restaurant also has two levels so ask for the level with no steps.

I

  • Stayed: August 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Thank abuela_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 18 August 2014

Dear abuela_11,
Thank you for this great feedback of your recent stay. We are pleased you enjoyed the Chateau experience and we look forward to welcoming you again soon.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Fairmont Frontenac is the perfect location for exploring Quebec City.
Fairmont Gold was wonderful- Simon was fantastic!
The Fairmont is a gorgeous historical site!
We were fortunate to experience fireworks on the St. Lawrence River and a parade in front of the hotel as the city celebrated the Founding of New France.
Thanks for the memories!

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank 390Diane67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 17 August 2014

Dear 390Diane67,
Thank you for this great feedback of your recent Chateau experience. We are thrilled you enjoyed your stay and were able to take full advantage of the New France festival and fireworks. We will share your feedback with our teams, including Simon. Thank you for taking time to share it with us and we hope to welcome you again soon.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

This is by far my favorite hotel. I stayed there recently for a friend's wedding. I was very impressed with the superior customer service at the front desk and the concierge. I will definitely go back!

  • Stayed: August 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank Laurie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 17 August 2014

Dear Laurilein,
We are delighted you enjoyed your recent experience while attending your friend's wedding. Our teams work hard to create memorable stays for our guests and feedback like yours is a true motivation. Thank you for taking time to share it with us and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2014

Plush, clean, wonderful hotel in the perfect location. My only real complaint is the cost. There are many smaller hotels within a block or two, which we will look into if/when we come to Quebec again. Loved the city and being in the middle of it all.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank gmumba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 17 August 2014

Dear gmumba,
Thank you for taking time to post feedback of your recent stay. We are pleased that you enjoyed your overall experience. The Chateau is the only full-service property located within the historic walled city and provides additional amenities not found in smaller hotels such as indoor pool and jacuzzi, restaurants and bars, Concierge services and much more. We hope you choose to stay with us again on your next visit to Quebec City.
Sincerely,
Genevieve Parent
PR Director

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Reviewed 16 August 2014

Hotel is beautiful inside and out, and really quite perfect. Beautiful shops in the Libby, fantastic restaurant overlooks the river with a beautiful view. Furnishings in room are nice but not spectacular -- modern, not ornate. Would have liked more than two creamers in the room as I take two with each coffee. Extra creamers and complimentary biscuits would have made the stay perfect. Check in and out is a breeze and the bellhops are fantastic. Hotel is in a great location.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Patricia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 16 August 2014

Dear Patricia H,
Thank you for this great feedback of your recent stay. We are thrilled you enjoyed your stay and I will be sharing your feedback regarding the creamer/biscuits with our team.
We hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#7 Family Hotel in Quebec City
#8 Business Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range: £127 - £406 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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