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“A three star hotel in a five star garb”

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Fairmont Le Chateau Frontenac
Ranked #18 of 102 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
Reviewed 20 August 2014

The hotel is a bit run down and needs refurbishing. Too many guests and too few staff members to look after the guests. Both check in and check out take far too long. The rooms are large and clean but the overall experience was not very satisfying.

  • Stayed: August 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Parul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear Parul G,
Thank you for taking time to post feedback. As the hotel just recently completed a major renovation of guestrooms, public areas and restaurants, I was surprised to read your feedback regarding our refurbishment. As we work to constantly improve our service and amenities, we would love to hear more information regarding your experience so we can better understand your disappointment. Please feel free to contact me at genevieve.parent@fairmont.com.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,281 - 3,287 of 4,659 reviews

Reviewed 20 August 2014

Looking at the Chateau Frontenac from any angle, it's simply majestic. The location is superb. The boardwalk is right at its door step. The St Laurence river is in front of it. It's in the Quebec City old town. There are shops, restaurants etc nearby. Very charming. Inside the hotel, the decor is luxurious and old-world.

Keep in mind, about half of the rooms will be facing inside. For the rooms that are facing outside, more than half have a river view, the rest have a city view.

  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank collector_hunter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear collector_hunter,
Thank you for your wonderful feedback and for taking time to post with us. We are delighted you had such a great stay and hope you will visit again.
Best regards,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Our stay at the Fairmont started off at the wrong foot. We arrived in the am, our room was not ready and we were offered a readily available room on the 3rd floor. The concierge mentioned that the room is very large and that this section of the hotel is being renovated. However, since it's Friday, we won't be affected by the noise, only by the scaffoldings which would obscure an otherwise court view (which simply means/ no view). Luckily we decided to look at the room before committing to it. The room was indeed large, but quite ugly to be frank. It was outdated and seemed very bare. The best was yet to come--- the massive windows scaffolding not only blocked the view but there were a bunch of construction workers facing right into the room!!! It was so noisy that we initially thought that someone was banging from the inside of the bathroom. Off course we declined the room. This time around we were lucky to be helped by a gracious, attentive and very diligent concierge, Maha (I hope that the spelling of her name is accurate). It took a little while but after listening carefully to our complains, she found an amazing room in the newly renovated section of the hotel. It was beautifully done, good size, with meticulous attention to details and a true sense of luxury. We paid an extra $20 for the upgrade but it was well
worth the departure from the bare and depressing, let alone the potential disastrous construction situation. If decor matters to you book an advance a room in the newly renovated section of the hotel and inquire specifically about size.
The service in the hotel is consistently outstanding. The location is central, minutes walk to main attractions, restaurants and the beautiful board walk.
Staying in a castle is quite charming and gives an added flavor to the historical and architectural significant a of Quebec. Get a free membership to the presidential fairmont club and you will have a free wifi access. However, won't help you with an upgrade if the room if fully booked.
It's an expensive hotel, but here you do get what you pay for- impressive landmark hotel, elegant, unique decor, superb service (great dining recommendations, umbrellas on an unexpected rainy day), attention to details, prime location, and comfort. To me that's what's a good hotel stay is all about. I want to thank again the impressive service of Maha,
the outstanding concierge.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2  Thank Funnfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear Funnfun,
We are so thrilled you enjoyed your recent stay and that we were able to find the perfect accommodations for you. Given our unique architecture, our rooms do come in many variations for size, view and architectural details. Thank you for taking time to share feedback and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

It had been on my partner's bucket list to stay here and while I was reluctant at first (I like more contemporary hotels) I am so glad we did.
True, the Chateau Frontenac is not for the budget traveler. But we hunted around for a good deal online and got a queen room for two nights for $500 all up.
True, it was in the eaves with sloping ceilings but that added to the charm of the hotel. It's not every day you are overlooking turrets!

The Chateau dominates the Old Quebec skyline so it felt very much that we were staying a part of history.

The staff were incredibly accommodating, the room spotless and the hotel itself perfectly located. I can't imagine staying anywhere else in Quebec - you are steps away from all the attractions and restaurants.

This is an incredibly special hotel. If you can find a good deal, book it!
And make sure you check out the spa/pool area too.

  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Service
1  Thank cakeybees
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear cakeybees,
Thank you for taking time to share feedback. I was so pleased to read you enjoyed your stay and the unique architecture of the Château. The Chateau is indeed a special place, more than just a hotel, with a special history and connection with the city. We hope you will choose us again if your travel plans bring you back to Quebec City.
Best regards,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Beautiful hotel, rich in history and incredible views. Every employee we spoke with was polite and helpful. Easy to converse as they all spoke English. The rooms are expensive but a lovely place to visit. If you can't get to Europe, Quebec City is a fine substitute!

Room Tip: ask for a corner room, ours was on the 5th floor with a rounded corner with a chair and awesome view...
See more room tips
  • Stayed: August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank flobo113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear flobo113,
Thank you for this wonderful feedback! We are so thrilled you had such a memorable experience and I agree Quebec City truly has a unique European charm. Thank you for taking time to post feedback and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

It was our first stay in a Fairmont, and probably in one of the finest in the world. Unfortunately, we could only stay for one night, but the experience was great in every aspect. There is no area where they did not excel above all other luxury Hotels we stayed before. We couldn't stop "oh wow"-ing during the whole stay. If you are in Quebec City and can afford it - go to the Chateau Frontenac. Even if it's pricey - at least for one night.

  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
1  Thank Captainquark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear Samir G,
What a delight to read your review. We work hard to provide memorable service and exceptional accommodations and your review is a true reward for our colleagues. I will be pleased to share your great feedback with all of our teams and we hope to see you again at tehe Chateau.
Best regards,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 August 2014

Had a great experience at the Chateau Frontenac.Stayed in the Gold floor which was worth every penny since the service was top notch. Our room was newly renovated three weeks prior to our stay therefore was in perfect condition. Very modern and well appointed. The bed was very comfortable and the noise level low. This hotel is the focal point in Quebec therefore is in a perfect location.

Room Tip: Highly recommend dining at Chez Boulay
See more room tips
  • Stayed: August 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Boodkins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 21 August 2014

Dear Boodkins,
Thank you for this great feedback. We do our utmost to provide exceptional accommodations and memorable service to all our guests and I am very happy that we accomplished our goal. We hope to welcome you againin a near future.
Sincerely,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 4P5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range: £128 - £429 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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