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“One of this cities greatest treasures is this hotel... And its staff”

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Fairmont Le Chateau Frontenac
Ranked #18 of 102 Hotels in Quebec City
Certificate of Excellence
GreenLeadersSilver level
New Albany, Ohio
Level 6 Contributor
180 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“One of this cities greatest treasures is this hotel... And its staff”
Reviewed 21 August 2014

One of this cities greatest treasures is this hotel... Its lobby is classic Victorian-ish but with a lot of blue which I am assuming is for the water that surrounds it and the city and provincial flags. It is really well maintained for as old as it is, I saw people working on different parts of the hotel everyday. The rooms ended up being small as expected with a hotel of this age, but they were very clean and in really good condition. This is the firs Fairmont I have stayed at in years and I was very impressed by the comfort of their beds. The restaurant was amazing as well, the bar where I finished every night had a great couple of young bartenders that were studying sommeliers and mixologists... Quite an interesting crowd at this more modern bar!
The team at the hotel was very helpful as I got word from the airline that my bag would finally be arriving the night of my last stay the bellman checked in on me a couple times and when I received word the bag would be arriving after midnight he asked if he should just keep it rather than wake me, I agreed... Very friendly people here at the hotel and in the city in general.

I can't wait to come back to this classic... Hopefully in the summer, as I here the winters are pretty brutal.

Thank you Chateaux Frontenac Team

Room Tip: Ask for High Floor & River View!
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  • Stayed July 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank FEOHIO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear FEOHIO,
Thank you for staying with us at Fairmont Le Chateau Frontenac and for taking the time to post a review. I am delighted to learn that you were pleased with the attention and service our staff, extended to you. Comments such as yours confirm to us that we are maintaining consistently high standards of service. Once again, thank you for choosing to stay with us and we look forward to welcoming you back in the near future.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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4,362 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (922)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
New York City, New York
Level 6 Contributor
309 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 21 August 2014

This is an amazing hotel. It is beautiful, it is luxe, it is total white glove service.

The hotel itself is magnificent. It looks like an 18th century castle. Very opulent and class.

The rooms are gorgeous. We had a 2 bathroom junior suite on the 17th floor. (We are in the Fairmont President's Club.) The 14th Floor check-in/concierge is terrific. They are super helpful and accommodating.

The breakfast service was delicious. Everyday we had an assortment of fruit, eggs, cheese, hot and cold cereal, coffee (Nespresso = awesome) and tea. The hors d'oeuvres were delicious, an assortment of crudo, quiche, cheeses, crackers and other small bites. The evening cookies were also lovely.

The gym was small but very clean and well equipped. The indoor pool is also lovely.

The spa was terrific. The hubby and I had amazing massages.

I would highly recommend Le Chateau Frontenac.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaimee A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Jaimee A,
Thank you for such a lovery review of your recent stay at the Chateau. We are delighted you enjoyed your Fairmont Gold experience a I will be sharing your amazing feedback with our Gold team. We hope to have the pleasure of welcoming you again when your travel plans bring you to Quebec.
Best regards,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Connecticut
Level 3 Contributor
16 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 21 August 2014 via mobile

Located in the center of everything in Quebec City. Staff were great even during a very busy week. We were a family of four, had requested two double beds but were upgraded to a single king suite. Room was huge, brought in a roll away cot for second kid because there was so much room. Walk in closet was as big as entire rooms in boutique hotels in nyc. Bring great ( not good) walking shoes and enjoy old Quebec

Stayed August 2014
Helpful?
Thank Sodawells
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Sodawells,
Thank you for choosing to stay with us on your recent family vacation. We are thrilled you had such a wonderful stay and I must agree with you that good walkings shoes are a must when visiting Quebec City. Thank you for posting a review and we hope to see you again at the Chateau.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orleans
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 August 2014

For our 10th year wedding anniversary, my wife and I decided to go all out and stay at *the* hotel of hotels of old Quebec City. Being a special occasion we decided to go forth even though the price was significantly higher then other options. We realize that the extra cost would give us options like being at walking distance to everything in the citadel (fortress), whether restaurants, historical sites, picturesque view and overall ambience of the old city of Quebec.

It's a tough call but if you can afford 1 night, go for this one. Fairmont is world recognized too of class and this one is no exception. The staff goes way out if their way to make it a great stay. This could simply be as simple as holding a door, or running to your car for valet service (which I always makes me nervous)... First check if they work there before giving away the keys ;-)

I've stayed at Fairmont Queen Elizabeth in Montreal, and I would have to rank the Chateau Frontenac well above it.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Patrick L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Patrick L,
Thank you for posting a review. We truly value guest feedback and we are delighted that you enjoyed your experience at the Chateau. We hope to have the pleasure of welcoming you again in a near future.
Best regards,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 5 Contributor
83 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 21 August 2014

Amazing hotel, when you get into the old village you see the hotel from anywhere! It really is the place to be! The rooms are very nice with a modern design and good size! Bathrooms are a bit small but have all you need. The public areas are so beautiful. Had dinner one night at Bistro Le Sam. Interesting menu and great food! Will sure be back soon! Absolutely fell in love with the hotel and the city!

  • Stayed August 2014, travelled solo
    • Value
    • Rooms
    • Service
Helpful?
1 Thank Rianneplaya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Rianneplaya,
What a delight to read your review and know your stay was so special and memorable. We are thilled you had such an amazing time and look forward to welcoming you again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hilton Head Island
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 August 2014

I can't say enough about our visit. We had a tower room with a panoramic view of the St. Lawrence River. It was spacious and comfortable. We felt pampered from all the staff. One of the bell men gave us an excellent dinner suggestion and made the reservation for us. Our hotel couldn't have been in a better location. While pricey it was worth every penny spent.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Debby4353
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Debby4353,
Thank you so much for this fantastic review and for taking time to post it. We are pleased you had such a memorable stay. Thank you for recognizing our bellman team, it will be a pleasure to share your feedback with them. We hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 3 Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 21 August 2014

We stayed in one of the newly renovated suites at the Chateau and it was beautiful. We had a river view which was perfect for the fireworks shows that were taking place. The room had a separate sitting area.

  • Stayed August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts

Helpful?
1 Thank Tania W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this review, 22 August 2014
Dear Tania W,
Thank you for taking time to post a review. We are delighted you enjoyed our newly renovated room and that you were even able to see the fireworks from your windows. We hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Fairmont Le Chateau Frontenac

Property: Fairmont Le Chateau Frontenac
Address: 1 Rue des Carrieres, Quebec City, Quebec G1R 5J5, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Quebec City
#3 Green Hotel in Quebec City
#4 Luxury Hotel in Quebec City
#8 Business Hotel in Quebec City
#12 Family Hotel in Quebec City
#18 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Fairmont Le Chateau Frontenac 4.5*
Number of rooms: 611
Official Description (provided by the hotel):
Standing high on a bluff overlooking the mighty St. Lawrence River, Fairmont Le Château Frontenac is not merely a hotel located in the heart of Old Québec - it is the heart of it. At Fairmont Le Château Frontenac, guests are guaranteed a memorable and inspiring stay in one of the most beautiful cities in the world with easy walking access to all of the wonderful sites and experiences that Old Québec has to offer. ... more   less 
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Also Known As:
Fairmont Le Chateau Frontenac Hotel Quebec City
Fairmont Hotel Quebec City
Fairmont Quebec City
Quebec City Fairmont
Fairmont Le Chateau Frontenac Quebec/Quebec City

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