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Fairmont Le Chateau Frontenac
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Reviews (5,290)
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3,665
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86
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3,705 - 3,710 of 5,290 reviews
Reviewed 25 August 2014 via mobile

This is the iconic hotel of Quebec City and it's beautiful with a great location. It's very pricey, like all Fairmont hotels. The rooms are nice, elegant, some have amazing views of the river. Surprisingly, despite the price, they will try to nickel and dime you to death (charges for every single little thing, such as wifi and parking). Still a great experience if you can afford it.

Stayed: August 2014, travelled as a couple
Thank hannac33
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 26 August 2014

Dear hannac33,
Thank you for your great feedback. We are thrilled you enjoyed your stay and hope to welcome you again.
Best regards,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

Would stay there again and will highly recommend to our friends and family.
The concierges were very knowledgeable and helpful. The location is the best in Quebec. The staff went out of their way to make our stay outstanding.













  • Stayed: August 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank Theron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 26 August 2014

Dear Theron T,
Thank you for this fantastic review! What an honor to know we are your favorite hotel experience. Thank you for taking time to post a review and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 August 2014

The hotel is in an excellent location with easy access to the Old City. The property is in excellent shape and well maintained. The staff was friendly and helpful. Our room overlooked a service area where trucks unloaded so was a bit noisy at the early hours of the morning. Our room was supposed to have a King sized bed but by USA standards it was definitly a Queen size.
My biggest disappointment was the $15 per day charge for WiFi. Nowadays even the smallest Motel offers free WiFi ! Also the parking charge of $32 per day was a bit steep for a hotel at the top of the price range for the area.

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank bcargyl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 26 August 2014

Dear bcargyl,
Thank you very much for taking the time to provide your feedback regarding your recent experience with us. We are thrilled you enjoyed your overall experience and the service.
We truly regret that you were inconvenienced by our Internet rates. You may be interested to know that we provide complimentary high speed internet to all members of our Fairmont President’s Club and that membership is also complimentary. We do hope to have the opportunity to welcome you back once again in a near future.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

The Hotel and staff greeted you immediately. Our Suite was ready upon our arrival. Our room was amazing..the views the size the amenities. The beds were so so comfortable, the bathroom large. The room was quite, we did not hear any outside noise. The restaurants and shops were fabulous. THe history of the Hotel and the beauty were amazing

  • Stayed: August 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Fairmont Hotels & Resorts
Thank KelleyRN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 25 August 2014

Dear KelleyRN,
Thank you for choosing to stay with us on your recent romantic getaway. We are thrilled you enjoyed your experience and that we were able to make it so memorable. Thank you for taking time to post feedback and we hope to welcome you again.
Sincerely,
Genevieve Parent
PR Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 August 2014

I was there a week ago. The mobile phones do not have signals in many parts inside the hotel. Also it is very noise. I think it is a landmark in Quebec but it is far from other Fairmont hotels, e.g. Fairmont at Vancouver (waterfront), Calgary (Palliser) are more better than this one.

The location is good (downtown) but the hotel needs to improve some services

  • Stayed: August 2014, travelled solo
    • Value
    • Location
    • Service
1  Thank CRC233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Genevieve_Parent, Public Relations Manager at Fairmont Le Chateau Frontenac, responded to this reviewResponded 25 August 2014

Dear CRC233,
Thank you for taking time to provide feedback of your recent stay. As we work hard to offer a memorable stay for all of our guests, we would like to to better understand the aspects of your stay that did not meet your expectations. If you can contact me at genevieve.parent@fairmont.com it would be greatly appreciated.
Sincerely,
Genevieve Parent
PR Director

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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