4 couples stayed in the Hotel Clarandon last weekend. We had booked 3 queen rooms and one superior queen. On arrival we were informed that our rooms had been downgraded to doubles. The explanation for the change kept changing - first it was the fault of our booking agent, then it changed to a simple mix up. At the end, there was no real explanation although we had the impression (no proof) that the hotel simply sold the rooms we had reserved to someone else at a better rate.
When we asked for some form of compensation (lower charge, breakfast, etc), we were met with an argument. The clerk kept having to go into the back to consult his supervisor. The supervisor did not appear to deal with us directly.
The double rooms we were given on the 1st floor were very small, dark, stuffy with paper thin walls. The water temperature in the shower was impossible to regulate. At our request, on Saturday morning two of the 4 rooms were changed to a queen and a superior queen.
In my opinion, the housekeeping was not up to the standard of a 4 star hotel. For instance, we had one small bar of soap for 2 people for 3 nights. By Monday morning it was a sliver. In addition, the complementary sugar/creamer packets in the room were already open and used.
In the end, the management provided $40 off the cost of the first night. Under the circumstances I would have expected them to have made more of an effort to be accommodating. Their attitude was that they were doing us a favour.
The only real positive things I can say about the hotel is that the lounge staff was very friendly and the location is ideal.
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- Also Known As:
- Clarendon Hotel Quebec City
- Clarendon Quebec City
- Hotel Clarendon Quebec/Quebec City