We spent two nights at Hotel Clarendon & were very disappointed with our visit. The initial reception by the Concierge & Bell Boy was very welcoming although we arrived at the same time as a coach party & they were very busy. Our luggage was delivered to our room promptly. The small room had two double beds & we had booked one double room. One of the beds was up against the wall & there was very little room between the beds There was a very small window too high for me to see out of (I am 5 ft) overlooking rooftops. There was no kettle so I went down to request one in order to make a cup of tea. (There were 2 tea bags as well as coffee provided) The receptionist was extremely rude & difficult & told me to get hot water from the tap in the bathroom! I do not think her English comprehension is very good but that was irrelevant because I speak French. She did not want to know! She said I should have seen the Concierge & I told her that he was busy. I then waited to speak to him. He said I should ask at the desk! He did arrange for hot water to be sent to our room but I did not bother to ask again. We were tired on arrival but the next morning I noticed 8 long black or brown hairs on the bathroom floor. (We both have white very short hair) My husband said ' Leave it because the room will be cleaned. Do not make a fuss!') When we returned to the room later there were still 3 hairs on the floor. I picked them up & put them on a tissue & took them down to the reception desk to complain & request that housekeeping be informed. There was little reaction but later I had a telephone call apologising & saying we could not have a refund as the room had been prepaid but we would not be charged the 50$ for 2 nights car parking. When we left we filled in the comments form & stated that the room was disappointing & the state of cleanliness was not up to our standard. We did receive an email later that day offering us one free night including breakfast in a superior room. This is totally ridiculous as we will certainly not be going that way again, Canada being rather a long way from the UK! Having contacted our travel agent we were told we should have asked for a better room but we are not difficult people & do not complain. I will in future!! The staff are proud of the fact that it is the oldest hotel in Quebec & the public rooms were lovely. When we arrived there were workmen digging up the road outside the front of the hotel. The next morning the road was closed & a huge hole had been dug outside across the road. Everywhere was covered in choking dust & I think we should have been warned that this was going to take place. I would not advise anyone to stay at the Clarendon. We were asked where we had come from at our next hotel. When we said 'The Clarendon' the receptionist said she had a couple two weeks before who had not been happy with their stay there.
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- Also Known As:
- Clarendon Hotel Quebec City
- Clarendon Quebec City
- Hotel Clarendon Quebec/Quebec City