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“Not worth the money!”

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Hotel Jardin Ste-Anne
Ranked #59 of 101 Hotels in Quebec City
Certificate of Excellence
Waretown, New Jersey
Level Contributor
4 reviews
4 hotel reviews
“Not worth the money!”
Reviewed 14 July 2014

First of all, we would like to say that the staff did their best to make our stay as enjoyable as possible. However, we were informed that our original room was at the back of the hotel as requested and instead, it was on the street and the air conditioning did not work. We had to be transferred to a smaller room with AC that again was facing the street. No offer to adjust the cost of the accommodations was offered.
The positives: the bed was very comfortable and the shower was excellent. The location and cleanliness were good.
As to the rest: It was obvious that the Hotel Jardin Sainte-Anne is being treated as a second class addition to the Hotel Champlain. Parking cost more than at the Hotel Champlain and the buffet breakfast was not included. There was even a charge to use the coffee machine! At the very least, there should have been complimentary coffee.
The Hotel Jardin Sainte-Anne needs updating and decorating. It could be a charming addition to the Hotel Champlain if there was a new carpet throughout, fresh paint in the common areas, paintings on the walls of the living room, a better air conditioning system, etc. The garden area needs to be tended to--weeding, etc. It also could be charming if taken care of.
Not worth the money! Unless this hotel was upgraded, we would not return.

Room Tip: Request a room overlooking the garden. 3 floors and no elevator so request a floor that is workable...
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  • Stayed July 2014, travelled as a couple
    • Location
    • Rooms
    • Service
Helpful?
Thank seniorcitizens2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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232 reviews from our community

Traveller rating
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Ontario
Level Contributor
133 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
Reviewed 11 July 2014

I have visited this hotel on numerous occasions, but when we (mson, daughter and myself (3 adults)) arrived there last week, we found it was just not the same anymore. The hotel reception is now joined with the adjacent hotel, and while the staff tried to be helpful, they were obviously overworked. I had reserved and requested a specific room which was confirmed via email 2 days before our arrival. When we arrived we were given instead a MUCH smaller room, awkwardly laid-out, with a view of an old wall and a parking lot. Note that the room was very clean. The 'directrice' in charge that weekend called me promptly, and did offer a small rebate, as well as moved us to 'our' room for the second night. She insisted that they cannot guarantee a specific room. Add to this the fact that breakfast is no longer offered as a package deal, and that while the valet parking is convenient, it is expensive, and sometimes one has to wait a fair bit, I am very sad to say that this was likely our last visit at Jardin Ste-Anne.

Room Tip: Even if you choose a good room, the management cannot guarantee it, so might as well hope for the be...
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  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank MDO44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thunder Bay, Canada
Level Contributor
50 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 8 July 2014

It is a really good hotel, in the herat of old Quebec. I did not take any bus in Quebec because everything is near of the hotel. Take a time to go to Pailard and eat a croasaint just few blocks from the hotel.

  • Stayed May 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 793EduardoAA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Harrisonburg
2 reviews
Reviewed 7 July 2014

Our family stayed at the hotel for 3 days - 2 adults & 2 teenagers. We felt that the hotel amenities matched our expectations. Yes, our room was small, but we did not spend a lot of time in it because we were always on the go! We loved that all of the historical sites, dining, shopping and entertainment were within easy walking distance. We would definitely stay at this hotel again.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank gschnider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Albany, New York
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 July 2014

My husband has been coming to Quebec for the past 10 years and I have been coming the past 6 years, this is the 1st time we were very unhappy with a room. We traveled with our 2 young children they put us in a room that was a size of a closet, the only spot the kids could sit and play when we were in the room was on the bed. When we saw the room we asked if they could switch us to a different room but they told us they were booked and to check back tomorrow so we crammed into the room for 1 night the next day they still could not help us, they told us they would have to move us to a different room everyday. Being on vacation I did not want to have to keep packing and unpacking our luggage everyday so we decided to look for a different hotel. When we went in to cancel the rest of our stay at the hotel they then told us they had a cancellation and they could get us into a larger room but for a higher price then what we paid. We will continue to come to Quebec for our vacation's but I doubt we will ever stay at this hotel again.

Room Tip: If traveling with young children I would not stay here
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Smiley1414
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ware, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 22 June 2014

My Husband and I stayed 6/16- 6/20 for our 20th Anniversary, In hindsight I wish I had known that that time of year is for school trips to the city, every where we went we were stampeded by kids of all ages. (Yes Parents your children are Animals when you are not around to supervise).
That being said the accommodations were Modest, the street side rooms are very loud from the vehicle and visitor traffic that goes by from 6am to midnight. Our room was cleaned daily and I appreciated that seeing as we had the window open (no screens) to cool off the room, (air conditioning is central not individual) and the street dust came in.
Also, add the 2 taxes together to get your 15% tip amount, we were tipping on the total bill amount, which I found out was Very generous. I hope that this helps.

Andrea S, Ware, MA

Room Tip: Read the amenities carefully, check location of room and look into parking.
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  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amls1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 June 2014 via mobile

We stayed here for 2 nights. Really good location. Our room can see the street,that means little noisy. Room really small,but clean. Our room air condition not cold enough, but lucky chili out
Staffs are really nice, they have a tourist attraction map can easily find the place that we want to go

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Jardin Ste-Anne

Property: Hotel Jardin Ste-Anne
Address: 109 rue Ste-Anne, Quebec City, Quebec G1R 3X6, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #59 of 101 Hotels in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:2 star — Hotel Jardin Ste-Anne 2*
Number of rooms: 17
Official Description (provided by the hotel):
A history of hospitality Located in the heart of Old Quebec City, in a XIXth-century building, Hotel Jardin Ste-Anne, on rue Sainte-Anne, near Chateau Frontenac, Grande Allee and the Convention Centre of Quebec City, has been welcoming travelers from all five continents since 1956. A friendly hotel At Hotel Jardin Ste-Anne, you will feel home thanks to our living room area with free Internet, board games an a television. In the summer, relax in the heart of Old Quebec, beneath a tree in our beautiful garden where you will love having a glass of wine after a day of touring and visiting the old city. Come and experience Quebec hospitality and admire the beauty of the historic neighbourhood in our Old Quebec hotel! ... more   less 
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Also Known As:
Hotel Jardin Ste-Anne Quebec/Quebec City

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