First of all, we would like to say that the staff did their best to make our stay as enjoyable as possible. However, we were informed that our original room was at the back of the hotel as requested and instead, it was on the street and the air conditioning did not work. We had to be transferred to a smaller room with AC that again was facing the street. No offer to adjust the cost of the accommodations was offered.
The positives: the bed was very comfortable and the shower was excellent. The location and cleanliness were good.
As to the rest: It was obvious that the Hotel Jardin Sainte-Anne is being treated as a second class addition to the Hotel Champlain. Parking cost more than at the Hotel Champlain and the buffet breakfast was not included. There was even a charge to use the coffee machine! At the very least, there should have been complimentary coffee.
The Hotel Jardin Sainte-Anne needs updating and decorating. It could be a charming addition to the Hotel Champlain if there was a new carpet throughout, fresh paint in the common areas, paintings on the walls of the living room, a better air conditioning system, etc. The garden area needs to be tended to--weeding, etc. It also could be charming if taken care of.
Not worth the money! Unless this hotel was upgraded, we would not return.
- Official Description (provided by the hotel):
- A history of hospitality Located in the heart of Old Quebec City, in a XIXth-century building, Hotel Jardin Ste-Anne, on rue Sainte-Anne, near Chateau Frontenac, Grande Allee and the Convention Centre of Quebec City, has been welcoming travelers from all five continents since 1956. A friendly hotel At Hotel Jardin Ste-Anne, you will feel home thanks to our living room area with free Internet, board games an a television. In the summer, relax in the heart of Old Quebec, beneath a tree in our beautiful garden where you will love having a glass of wine after a day of touring and visiting the old city. Come and experience Quebec hospitality and admire the beauty of the historic neighbourhood in our Old Quebec hotel! ... more less
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- Also Known As:
- Hotel Jardin Ste-Anne Quebec/Quebec City