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“Christmas in Quebec”

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Le Saint-Pierre Auberge Distinctive
Ranked #14 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 8 January 2014

Great. Cozy hotel in the Old Town, 2 or 3 block from the funicular and the ferry. Fantastic breakfast...this ain't no Hampton Inn. Across the street from the Museum of Civilization. We could not have found a better location or value. They share premises with Hotel 71, so there is a bar. Truly distinctif!

  • Stayed: December 2013, travelled as a couple
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Thank Trainhopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 9 January 2014

A distinctive bonjour from Québec City,

Thank you for taking the time to comment your recent stay at Le Saint-Pierre. We are happy to hear you had a memorable stay among us.

We wish we will have the opportunity to welcome you again soon.

Kind regards,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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Reviews (1,289)
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713 - 719 of 1,289 reviews

Reviewed 7 January 2014

A pretty, little cozy hotel with lovely service, cleanliness, warmth, extra touch that makes you feel special, amazing hot breakfast, nice decor,.....all in all a fabulous hotel for a reasonable price!!! The complimentarty cocktail party on New year's eve was an amazing touch, especially when it was -30 to party outside! My special thanks to the manager Nancy, for prompt response & action whenever guests request it...which shows that you care! Guys, visit this beatiful city and stay in thsi pretty hotel... you will want to come back again....like I do !!! :-)

  • Stayed: December 2013, travelled as a couple
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Thank Sandra14toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 8 January 2014

Bonjour Sandra14toronto,

Thank you for taking the time to share your comments on TripAdvisor. Sorry we were not able to meet during your stay at Le Saint-Pierre but I am more than happy to hear you had a great stay with us!

We would be please to host you back again in a near future - maybe once the warm weather is back..? No matter the time of the year you decide, you are welcome back anytime!

Kind regards,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 January 2014

My boyfriend proposed to me at this hotel and the concierge did an amazing job helping set things up for him, from the horse drawn carriage ride to the champagne in the room. The staff are friendly, polite and the hotel itself is very charming - it feels like a bed and breakfast. I would definitely go back again.

  • Stayed: December 2013, travelled as a couple
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Thank 764Larissa123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 8 January 2014

Bonjour from Québec City,

Thank you for taking the time to comment on your recent stay with us.

Our most sincere congratulations on your engagement! It is such a pleasure to hear we were part of this unforgettable & happy event.

We look forward to welcoming you back at Le Saint-Pierre. Do not hesitate to contact us should you be considering staying at Le Saint-Pierre for your wedding and/or your honeymoon!

Best regards,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 January 2014

We were in town for our daughter's wedding, who chose Quebec City for its charm, Christmas-time beauty, and European setting. Her choice of the Saint Pierre was perfect. Everything about this quaint hotel is perfect and the details have already been repeated in other reviews. But what we cannot emphasize too strongly is the staff. Without exception, each and everyone went out of his/her way to be accommodating and helpful. Thank you Staff for helping to make this a most memorable visit.
The Johnsons, Orange CA

Room Tip: We had members of our group in many areas of the hotel and all were very acceptable.
  • Stayed: December 2013, travelled with family
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Thank Bruce J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 8 January 2014

Bonjour Monsieur Johnson,

Thank you for taking the time to share your experience at Le Saint-Pierre with the TripAdvisor community - and a special thank to your daughter as well for choosing us!

It is a real pleasure for all of us to read your kind words. Weddings are once in a lifetime events and we are glad to hear we largely participated in the success of your daughter's wedding!

We all look forward to welcoming you back at Le Saint-Pierre, auberge distinctive.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 December 2013

This is a mixed review, colored in no small way by our lost luggage thanks to yet another horrible experience with United Airlines (bring back my beloved Continental, please!). Each of us had only one change of clothes and the hotel was very accommodating - offering to do our laundry for us on Christmas Day. Excellent. So let's continue with the good stuff. This hotel has much to offer: Location being the number one benefit. Several decent restaurants nearby. A short walk to Place Royal, Petite Champlain, the Funicular, etc. The hotel staff as mentioned is friendly and accommodating. The rooms are nice and the bed and linens comfortable, the exception was the fold-out couch for my 14 year old daughter which was nothing less than uncomfortable.

There were a couple of additional issues. We booked a suite, the nicest class of rooms in the hotel. It clearly stated on their website (at the time-hopefully they corrected it) that the bed would be a King, or California King. It was a Queen bed. Not a terribly big deal, but one of the amenities that added to my decision to lodge there, so disappointment was unavoidable. Breakfast is included in the room rate here, but everything is extra. Want cheese on your omelet? Extra. A bagel instead of toast? Extra. Fresh lemon for your lox? Nope. The server was friendly but unyielding - the answer was always either "no" or "it's extra." I almost felt like she took some twisted pleasure in her refusals since it happened so frequently. The breakfast is respectable, with the exception of the burnt crepes on our last day. Keurig in the room had one cup of coffee only. Finally, I booked this room several months early. After we arrived, I discovered a "stay 3 nights, get one night free" offer. We were there for six nights. I asked for the discount, got another "no", and had to take it to the manager to get one night reduced. All in all I would recommend the stay unenthusiastically - I think they need a few changes to their business model to make it an excellent stay. Mixed.

Room Tip: Ask for a room as far from the stairwell as possible.
  • Stayed: December 2013, travelled with family
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1  Thank AB449
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 4 January 2014

Bonjour A B,

Thank you for taking the time to share your comments on your recent stay with us. Guest comments are very important to us – they help us to strive towards our guests’ satisfaction.

We are glad to hear that you mostly enjoyed your stay at Le Saint-Pierre, although we were not able to meet all your expectations. I have met with the concerned managers and actions will be taken to solve the issues you have experienced;
• All fold-out couches will be verified to make sure they are up to the comfort level we guarantee to our guests (if not they will be replaced);
• The restaurant staff will be more flexible regarding the extras charged at breakfast;
• Our web agency will update the room information on our web site very shortly – by next week
hopefully.

We really hope you will give us the opportunity to redeem ourselves. Do not hesitate to contact me directly when planning your next trip to Québec City – I would be pleased to make sure your stay goes on a perfect note (including a discounted rate and complimentary upgrade) and that you have an amazing stay.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 December 2013

We booked this hotel for a family Christmas vacation after investigating several hotels in Quebec City. This is a marvelous little hotel. The location is in the old city and convenient to shopping and restaurants. It is quaint and clean, the rooms are spacious and breakfast is hot and made to order. The staff was very accommodating. I will stay here again.

  • Stayed: December 2013, travelled with family
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Thank HVTX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 3 January 2014

Bonjour from Quebec City,

Thank you for taking the time to share your comments on your recent stay at Le Saint-Pierre, auberge distinctive. We are glad to hear you had a great Christmas vacation with us - we truly hope you will make it a tradition and that we will have the opportunity to welcome you again next December!

Hope you had a safe trip home.

Regards,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 December 2013

We loved this hotel. It was a lovely place. An old building -- and everything inside was in that style. Beautifully maintained, fresh and clean wherever you looked. The staff was great, very friendly and helpful. Beyond the desk was a large welcoming room, furnished in comfy and attractive leather couches, etc., and arranged into a couple of smaller conversation areas. There was a separate room/office with two computers, if you didn't have your own carry-along stuff. The last night we had a late pickup from the hotel -- so we just hung out in that nice lobby with our e-readers after we returned from dinner. They had put our stuff in a closet for us in the morning. Would definitely go there again.

  • Stayed: September 2013, travelled as a couple
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Thank Mary E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nancy L, Room Division Manager at Le Saint-Pierre Auberge Distinctive, responded to this reviewResponded 26 December 2013

Bonjour Mary,

Thank you for taking the time to comment on your recent stay at Le Saint-Pierre, auberge distinctive. We are delighted to hear you enjoyed your stay with us! I will definitely make sure the whole team reads all your kind words!

We look forward to welcoming you back.

Sincerely,

Nancy Lavigne
Room Division Manager
nlavigne@auberge.qc.ca

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Le Saint-Pierre Auberge Distinctive

Address: 79, rue Saint Pierre, Quebec City, Quebec G1K 4A3, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#4 Business Hotel in Quebec City
#10 Family Hotel in Quebec City
#14 Romantic Hotel in Quebec City
Price Range: £117 - £324 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Le Saint-Pierre Auberge Distinctive 3.5*
Number of rooms: 39
Official Description (provided by the hotel):
It is no small wonder that Le Saint Pierre is one of Quebec City's most sought-after properties. The combined beauty and elegance of its 200 year-old façade with the natural warmth of its interior with parquet flooring and exposed stone and brick walls is, quite simply, beautiful. Fine hotel elegance and incomparable, intimate Old Quebec charm make our 30 rooms and 9 Suites a winning combination for all our guests. Cozy, warm atmosphere as well as complimentary breakfast and Internet access await you at Le Saint Pierre, Auberge Distinctive. ... more   less 
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Also Known As:
l`Auberge Saint-Pierre Hotel Quebec City
Auberge St Pierre
Auberge Saint Pierre Quebec
Le Saint-Pierre Auberge Distinctive Quebec/Quebec City

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