We booked this hotel to make it easier to travel outside the country. So we paid for airport shuttle and parking. We gave them flight schedule, flight number, etc. and we insisted that we expect them at airport for our arrival. After a long flying day (14 hours). Nobody waiting for us at the airport. After calling them, we wait another half an hour for pick up. They said that we don't have any reservation. We had already paid for the package!!! We had to check everywhere in our luggage to find our receipt to avoid paying a second time!!! When we tried to complain, they we're convinced everythings was just normal; they said that as for any other hotel or else, we need to call them for pick up (why taking the flight number then???), they explain that the airport parking is expansive, that a taxi would have been more expansive, etc. To resume; "We are cheap so we do not need to provide service???!!!"
By the way; our car was parked all week long just beside the road and the complimentary breafast was.... no longer provided! Did they offered any kind of compensation for all that? Not at all, they even never accpepted the blame!
NEVER NERVER MORE!!!
- Official Description (provided by the hotel):
- Hotel & Suites Monte-Cristo is located on boulevard Wilfrid-Hamel, near the Quebec City Airport (Jean-Lesage International Airport), near Galeries de la Capitale shopping and amusement centre, and boulevard Laurier. Also, make sure you don't miss the beautiful Old-Quebec district, one of the UNESCO World Heritage sites ; it is a 15-minute drive from the hotel! ... more less
- Reservation Options:
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- Also Known As:
- Hotel & Suites Monte-Cristo Quebec/Quebec City