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“City centre location... Not in Old Quebec...”

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Best Western Plus City Centre/Centre-Ville
Ranked #37 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersGold level
Ontario
Level 4 Contributor
21 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“City centre location... Not in Old Quebec...”
Reviewed 11 June 2011

Loved this hotel, very nice, modern room. Valet parking very convenient and fast. Pool was very nice and clean. Hotel is located in the modern downtown area of QC. Clean area with good shopping (check out the toy store a block away). There is an awesome bakery/patisserie about 2 blocks southwest of the hotel. It is a short 5 min drive to Old Quebec.

  • Stayed June 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mark W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 7 July 2011
Bonjour,
Thank you for your comments concerning your stay at the Best Western City Centre Quebec. I appreciate that you took the time to post them. I am grateful that you let us know of your satisfaction. I appreciate you made it clear in your review that we are not located into the old city. Our neighborhood is called the Nouvo St-Roch and if you do not want to use your car to travel to Old Quebec from here, it can be easily reached by foot, city bus or cab. You will be able to enjoy a good shopping experience on the main street of St-Rock namet Saint-Joseph Street. Full of shops and restaurants, this is also where you will also find the toy store, Benjo, where your kids will feel in wonderland. During summer (until the first days of October) jump in the double-decker Benjo Bus and try in the city! Again, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western City Centre Quebec the next time you are in Québec City. We look forward to it!
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (182)
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English first
Kitchener, Canada
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 7 June 2011

our room was really well done, nice furniture and flatscreen. we especially liked the sink in the bathroom and the fixtures were quite modern. in fact the whole hotel was tastefully done, yet there seemed to be something out of place. the carpet in the halls still had an 80's feel that slightly cheapens the hotel, however, i'm sure it too will be renovated soon. the neighbourhood wasnt the greatest, yet i parked overnight on the street and had no problems, which was good because i avoided the expensive parking. the staff were really nice, very accomodating and had no trouble switching to english for us.

  • Stayed May 2011, travelled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank jason1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 4 July 2011
Good day,
First of all, I would like to thank you concerning the comment you wrote about our hotel, the Best Western Plus City Centre in Quebec City. It’s a pleasure to see that you took the time to post comments about us. We constantly try to renew our hotel and it is for this reason that we recently installed 40 inches flat screen HD televisions, memory foam mattress and many other useful amenities in each of our 180 guest rooms. It’s a possibility for our guest to park their cars in the streets around the hotel or in public parking lots. Unfortunately, I would have to warn TripAdvisors readers about the precariousness of street parking in our neighbourhood. There are many different restrictions that could easily cost you a ticket. That is why I suggest you to use our valet service for 20$ per night per car plus taxes. Our service offers you security and peace of mind. It’s possible for you to access at your car 24 hours by asking the valet service directly from your room. Once again, I would like thank you for your stay with us at the Best Western Plus City Centre and we hope to see you with us during your future stay in Quebec City. Sincerely yours,
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Toronto
Level 4 Contributor
26 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 31 May 2011

Quebec City is such an amazing city! Staying at a great hotel like this added to the great experience of this trip. The hotel staff were very accomodating to all our needs, and did it all with a smile. Rooms were great, and I would recommend staying here.

Stayed November 2010, travelled with friends
Helpful?
Thank goonybones
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 29 June 2011
Bonjour,
Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. It is always gratifying to know that our performance was effective and appreciated. I am grateful that you let us know of your satisfaction. , it was a true pleasure to have you stay with us and we hope you will visit us again the next time you are in Quebec City!
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Level 4 Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 11 May 2011

Nice hotel and friendly welcome, nice swimming pool, but no changing facilities which seemed a bit strange. A 15 minute walk to the lovely old town.

  • Stayed May 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewCM2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 18 May 2011
Bonjour,

I want to thank you for your comments about your last stay at Best Western Plus City Centre Quebec. I appreciate the fact that you take the time to post them here! Hotel guests have free access to our inside swimming pool, our Jacuzzi and our fitness room. For changing room, we offer two possibilities: 1- there is a bathroom in the exercise room (same room as the swimming pool) where you can change clothes. 2- if you book a Business Class room or an Executive room, you will have two bathrobes in your room, which you can use to get in the swimming pool area. Otherwise, if you have a traditional room, you can rent bathrobes by giving a deposit at front desk! We are located at only 1300 meters of Old Quebec City walls according to Google Maps. It is effectively a 15-minute walk. This summer, our location will give the opportunity to our guest to watch the Cirque du Soleil free show located within a 5-minute walk. Moreover, the re-designed 3D Image Mill will be running again this summer in the Old Port of Quebec (20-minute walk). Again, thank you for your comments and we hope to see you back here during your next stay in our National Capital; Quebec City.

Sincerely,
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Martinsburg, West Virginia
2 reviews
Reviewed 24 April 2011

Hotel is clean,rooms are big and well maintained.Nice pool and gym.Free newspapers and coffee in room.Front desk is always willing to help.Hotel itself is located close to resturants, grocery stores and shops.10 minute walk to old section of town(Fortress and museums.Good quality for money.Not the Hilton,but comfortable and quiet.

  • Stayed April 2011, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hbbears1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 9 May 2011
Bonjour,
Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them! It is always a pleasure to see that guests enjoyed their experience in our beautiful city in addition to our establishment. As noted on your review, Best Western Plus City Centre Quebec is well located in Nouvo St-Roch neighborhood. We are situated only 1300 meters from Old Quebec City walls according to Google Maps. You can also find good restaurant that will suit your budget within a 0 to 15 minutes walk on St-Joseph Street. This summer, our hotel will be a key location because of the many major events taking place in the surroundings. Quebec City visitors and local citizens can enjoy Cirque du Soleil free show at less than 10 minutes walking distance. The famous Image Mill of Robert Lepage will definitely be a gigantic attraction as it is since 2008. It will be showed in Old Port of Quebec City, near out hotel and this year, it will possibly be in 3D!! Again, thanks for taking the time, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Quebec City.

Sincerely,
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Ottawa, Canada
Level 5 Contributor
89 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 20 March 2011

The hotel staff were helpful, the location is good, but the hotel could use some renovation. It was quite shabby overall. Our room was clean, but didn't smell great. The TV didn't work well - the picture quality was poor and most channels buzzed badly. Parking is inconvenient - the hotel offers only valet parking at an extra $20 per night. We would not go back.

  • Stayed March 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank plightfo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 18 April 2011
Good day,

Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them and I hope you will accept my apologies for the inconveniences during your stay. Our hotel always continues to grow, for example, we have just installed 40 inches flat screen High Definition Television in every single room. We also add energy saving and silent minifridge in our Executive and Business Class rooms. A lot more is coming with our well-filled hotel evolutional plan. Quebec City is a magnificent place that is full of history with Old Quebec City and its cobblestone street. According to Google Maps, we are located at 1300 meters of St-Jean Gate (main entrance for Old Quebec City). By foot would be definitely the best way to discover our unique city. Unfortunately, the parking situation in Quebec City is as hard as in other big cities. We provide a parking space for your vehicle at the cost of 20$ plus taxes a night including valet parking. Thank you again for your comments, we hope you will have the opportunity to come back and try our new installations for a completely different stay at BEST WESTERN PLUS City Centre Quebec.

Sincerely,
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DFW, TX, USA
Level 2 Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 1 March 2011

Went to Quebec for a four day ski trip and was based out of the hotel. It's a nice distance from a few hills and the location near the old city made for more adventurous evenings. The hotel is very nice (good beds, clean bathroom), but I would have liked a minifridge in the room. No breakfast which seems a bit of a rip off considering the price, but eh its Quebec. They posted a security guard directly outside our room = annoying. He gave us the stanky eye all night even though we did nothing wrong tbh. Nice hot tub and a small indoor pool which was definitely a plus after a day of skiing. Also a great lobby with nice sofas, excellent for waiting.

  • Stayed February 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hahatraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BWCV-Manager, Guest Relations Manager at Best Western Plus City Centre/Centre-Ville, responded to this review, 18 April 2011
Good day,

Thank you for your comments concerning your stay at the BEST WESTERN PLUS City Centre Quebec. I appreciate that you took the time to post them and I hope you will accept my sincere and unreserved apologies for all the inconvenience we may have caused you. Guest satisfaction is our priority; it’s a duty for us. We have the perfect location for anyone who wants to enjoy Quebec City in the same time that riding in the most challenging ski trails in eastern Quebec. We are accommodating ski groups during winter season, that is the main reason why we are hiring security agent. The BEST WESTERN PLUS City Centre Quebec provide 180 spacious and welcoming rooms. Executive and Business Class rooms always include complimentary minifridge, 40 inches flat screen HD Television, mp3 radio/alarm clock and free Internet wireless in the room. If you are booking a standard room, remember that you can ask any time for a minifridge at the rental cost of 15$ plus taxes a night. On both sides, we are happy that you relaxed and enjoyed your stay at BEST WESTERN PLUS City Centre Quebec. We hope you will visit us again the next time you are in Quebec City.

Kind regards,
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Additional Information about Best Western Plus City Centre/Centre-Ville

Property: Best Western Plus City Centre/Centre-Ville
Address: 330 De la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Quebec City
#30 Business Hotel in Quebec City
#38 Family Hotel in Quebec City
#45 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Best Western Plus City Centre/Centre-Ville 3*
Number of rooms: 177
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located a short distance from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Videotron Centre, the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
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Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
Best Western Plus City Centre/Centre-Ville Quebec/Quebec City

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