We where two couples looking for a place to spend an overnight in Quebec city. The front desk was courteous an got us our rooms roght away. The rooms where nice, clean, and roomy. The beds where comfortable and the pillows where ok also. They also had a great brunch in the morning that was not too expensive. The hotel is a little far from old Quebec where all the action is. Sounds like a good hotel right? This is where the but comes in. The hotel has a valet and parking service for a nominal fee. Upon checkout we noticed that the whole bumper of our car was scratched and popped off. Thank god we notoced because the valet failed to inform us (the scratches where deep and noticable, whoever drove the car would have felt the collision). The problem was not even the accident because the car was still drivable and frankly accidents happen. What upset us is that the valet company tried to conceal it by not informing us. Furthermore when speaking to the front desk of the hotel they seemed less then empathetic to say the least. Neither the valet or the hotel immediatly apologized for the inconvinience. It was only through subsequent emails that a manager did. Because of the poor customer service of this hotel, we will never go back, which is a shame because they seemed to have everything else right.
- Official Description (provided by the hotel):
- Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located a short distance from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Videotron Centre, the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more less
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- Also Known As:
- Best Western Plus City Centre/Centre-Ville Hotel Quebec City
- Best Western Quebec City
- Quebec City Best Western
- Best Western Plus City Centre/Centre-Ville Quebec/Quebec City