We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Great buffet breakfast and dinners”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
BEST WESTERN PLUS City Centre/Centre-Ville
Ranked #38 of 101 Hotels in Quebec City
Certificate of Excellence
GreenLeadersGold level
Seattle, Washington
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Great buffet breakfast and dinners”
Reviewed 27 August 2014 via mobile

The room was average. Not really close to anything. Old town is mostly up hill from hotel. Parking was expensive to leave our car for length of our tour. Need more elevators for the number of rooms I'm hotel.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lighthousetripper6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 10 September 2014
Bonjour,
Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. We appreciate that took the time to post a review of your stay with us. We are disappointed we failed to give you the wow factor you were expecting. Our entire team strive daily to offer our guest the most enjoyable experience possible, and be sure that your comments are taken seriously so we can improve ourselves. Moreover, it is sad you were not able to enjoy our neighborhood at its best. In fact, the Nouvo St-Roch is a new tourist destination located 15 to 20 minutes’ walk from the Old Quebec part of the city. Our sector became a center-stage for the city’s artistic events and as a cultural hub. Restaurants and pubs of all styles and prices in addition of hosting different boutiques are located on the popular St-Joseph Street, within five minutes walking from our hotel. Again, thank you very much for taking the time to share your comments, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western City Centre Quebec the next time you are in Quebec City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

1,270 reviews from our community

Traveller rating
    387
    592
    208
    60
    23
See reviews for
366
481
54
136
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (178)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Toronto
Level Contributor
92 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 26 August 2014

We had 2 nights here. The room and bathroom were an average size. Room smelt very damp and old - so switched off air-con and opened the window - that was better, but noisy! We had dinner in the restaurant, which was average, but the waiters were wonderful and spent time telling us what to do in Quebec City. We tried the buffet breakfast once - the food trays were empty and it took time filling them - a reasonable selection. There is a tiny pool which we used once - not the cleanest - lots of hair floating around! Location is a bit of a walk from the walled city, but we enjoyed walking up the stairs and getting some exercise. Also the hop on/off bus has a stop just up the road so that was perfect to get on and do some sightseeing. There are a few restaurants nearby - you just need to check the side streets. Also you have to like dogs in this hotel - they always seemed to join us in the lifts and my husband is allergic to them. All in all an ok visit.

  • Stayed August 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Helpful?
Thank Siggy66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 11 September 2014
Bonjour!
Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is through comments such as your that we can enhance our product and services more and more each day. I am sorry to hear you were not able to fully enjoy the pool area. We do treat the pool and hot tub water daily in order to offer a safe and clean swim to our guest. During the upper season, we use a little more chemicals to ensure our guest a clean and safe swim. We also proceed to an entire cleaning of the pool area twice a day during the peak of the season. This being said, please accept apologies, on behalf of our entire team, for all inconvenience you experienced. Furthermore, I am very pleased to read that you enjoyed the hop on/ hop off bus, offered by les Tours du Vieux Québec. We effectively offer the concierge service at the front desk. Thus we are able to point the better tours options to our guests, according to their preferences and budget! Again thank you for your comments, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
122 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 26 August 2014

I normally stay at other hotels when I go to Quebec City. However at that time they were all full, so I ended up boking at the Best Western City Center.
The hotel is located in the St Roch district, a trendy area of Quebec.
The hotel is adequate and even confortable though not on par with the Delta or similar.
The problem is with parking as the hotel itself has none and you must give your car to a valet to get parked on an offsite lot. So that can be inconvenient.
Also there are no nice restaurant close by, though there are good ones within walking distance.

  • Stayed May 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Clarencephil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 10 September 2014
Bonjour!

Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is always gratifying to know that our performance was effective and appreciated. As always, I am proudly passing on your comments to the entire team knowing that it will serve as an inspiration to continue our constant efforts. Concerning your remarks on parking, actually, not all Best Western hotels provide onsite free self-parking. Our parking rate is similar to all other hotels located downtown. Being located in the heart of Downtown, we totally understand that the parking situation may not please everyone. Free parking in Quebec City is not easy to found and can be precarious when you are not familiar with rules and regulations. We believe our 24$ per night valet service provides a simple and secure place for your car with unlimited in an out privilege. It is the easiest solution to avoid guests from struggling to find parking. It is a service we offer, not an obligation. We appreciate your patronage and hope you will stay with us at the Best Western Plus City Centre Quebec the next time you are in Quebec City. I can assure you we will do everything we can to make your stay a happy and a comfortable one.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
68 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 26 August 2014 via mobile

Hotel is a little outside the main areas of activity but within 10 or 15 minutes of walking. Rooms are clean, well maintained. Parking is available via valet parking only but offer a fast and reliable service with in and out privileges. We got a good rate so it was well worth the value.

Stayed August 2014, travelled as a couple
Helpful?
Thank stomper1001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 9 September 2014
Bonjour,
Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them. It is always gratifying to know that our performance was effective and appreciated. I am grateful that you let us know of your satisfaction. I am passing on your comments, knowing that it will serve as an inspiration to our staff to continue their efforts. You can also discover the most interesting area of the lower part of the city walking from our hotel. A ride I especially enjoy is passing through St-Joseph Street continuing on St-Paul Street merging to the Old Port. This route will allow you to discover the trendy Nouvo St-Roch District, the Old Port Market, the antiques of St-Paul Street, the cruise terminal and the Quartier Petit Champlain. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec the next time you are in Québec City. We look forward to it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 25 August 2014

We (my wife and our two spaniels) spent two nights at this hotel which was very convenient for the old city, as well as for some local parks where we could walk the dogs (in particular Victoria Park). The hotel staff were friendly and helpful and we had no problems with our spaniels, although we were on the 5th floor which was not always convenient if we wanted to get the dogs out quickly, especially as the lifts were quite busy and therefore took a long time to arrive. Our room was large and pleasant with a spacious and comfortable bed. We were within easy walking distance of many small restaurants and for the old city centre - so we didn't have to drive to get there and we could take the dogs with us. Although the restaurants were strict about not allowing dogs inside, many of them had terraces outside, where the dogs could sit with us. We were not overwhelmingly in need of wi-fi but we did use it and found it very erratic. The valet parking system was well worth the $20 a night, and although there were spaces on the streets nearby, I would have been concerned abouot the security of the car. Altogether, good value.

Room Tip: The hotel is in a busy neighbourhood, surrounded by roads, and whilst there was not a great deal of...
See more room tips
  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Peter H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 9 September 2014
Bonjour!
Thank you for your comments concerning your stay at the Best Western Plus City Centre Quebec. We appreciate that you took the time to post such a great and positive review. It is a true a pleasure to read that you noticed the passion that animates our staff. When working in service like we do, recognition is as important as the salary! Also, as a Pet Friendly Hotel, we are glad that you enjoyed our doggie welcome kit that includes a bottle of water, a bag of kibble food, a biodegradable serving dish, some waste pick-up bags and baked cookie treats! For the benefit of tripadvisor readers, I would like to precise that we accept pet weighing less than 80 pounds / 36 Kilos (excluding exotic animals). There are fees of $15 per night, a maximum of $ 90 per week for cleaning purpose, except service dog, they stay free. And normally, there is a maximum of 2 pets per room. As a pet owner, we consider guests traveling with pet as fully responsible for their pet's behavior. After check-out, we deeply clean the room and shampoo the carpet to refrain allergies. To conclude, it was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western Plus City Centre Quebec for your next stop in Québec City. We look forward to it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quispamsis, Canada
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 23 August 2014

I had another great stay at this hotel. Valet parking was easy, check in was quick & efficient, and the room was spacious & clean. We were also given free breakfast coupons for two for each morning, which was such a nice surprise! I enjoyed the pool and hot tub, and all the beautiful murals in the pool room. Murals almost always look really corny but they did an excellent job at this hotel. The walk to Old Quebec is about 20 minutes, which I don't mind because there's a Starbucks on the way and many gift shops and restaurants. I'll definitely be back at this hotel on my next visit to Quebec City (which I'm hoping will be soon).

  • Stayed May 2014, travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Danieal C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 26 August 2014
Bonjour!

Thank you for your great review about your stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post it. I am glad you enjoyed the walk to the old city area. We are very proud of our privileged location in the city, making almost all of Quebec sight and attractions easy to reach for our guests by walk. We are indeed perfectly suited to discover the old walled city, which is 1.2 Km from the hotel or about 15 minutes walking distance, but also many other interests. Also, be sure I was very pleased to share your good comments with our entire team. Since the service is our first priority, we are continuously improving our level of performance to offer our customers the most amazing experience as possible and we sincerely thank you for your appreciation. Again, thank you for your good comments and recommendations. It was a true pleasure to have you stay with us and we look forward to welcome you again the next time you are in Quebec City. We look forward to it!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
84 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 19 August 2014 via mobile

My husband and I stayed here for one night while visiting Quebec.
First thing we realized, parking is expensive. So just park on the street instead.
Staff is nice and smiley. Got us check in and later checked out very quickly.
The rooms are spacious, but carpet in need of proper cleaning as it was stained. Beds are comfy and bathroom is standard.
I didn't really like the area around the hotel, seemed kinda run down. But it was safe nonetheless.

Stayed July 2014, travelled as a couple
Helpful?
Thank LadyWhy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marie-Eve C, Guest Relations Manager at BEST WESTERN PLUS City Centre/Centre-Ville, responded to this review, 22 August 2014
Bonjour,

Thank you very much for your comments concerning your recent stay at the Best Western Plus City Centre Quebec. I appreciate that you took the time to post them since it is always gratifying to know that our performance was effective and appreciated. I am grateful that you let us know of your satisfaction. We totally understand that our parking may not please everyone. Unfortunately, it is the safest and easiest solution to avoid bigger inconvenience to our clients in a city like ours where finding parking is a daily struggle. Our Valet service, is thus according to us, the easiest way for our guest to park. However, as you mentioned, it is possible to find street parking or public parking in the area, as our valet service is absolutely not mandatory. It was a true pleasure to have you stay with us and we hope you will visit us again at the Best Western City Centre Quebec the next time you are in Québec City.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quebec City hotels
5.1 mi away
BEST WESTERN PREMIER Hotel l'Aristocrate
0.6 mi away
Hilton Quebec
Hilton Quebec
#34 of 101 in Quebec City
2,550 reviews
0.8 mi away
Hotel Le Concorde Quebec
Hotel Le Concorde Quebec
#49 of 101 in Quebec City
1,884 reviews
Show Prices
Show Prices
Show Prices
0.5 mi away
Hotel Palace Royal
Hotel Palace Royal
#31 of 101 in Quebec City
633 reviews
0.7 mi away
Le Champlain Hotel
Le Champlain Hotel
#14 of 101 in Quebec City
1,767 reviews
0.1 mi away
Hotel PUR Quebec
Hotel PUR Quebec
#45 of 101 in Quebec City
424 reviews
Show Prices
Show Prices
Show Prices

Been to BEST WESTERN PLUS City Centre/Centre-Ville? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about BEST WESTERN PLUS City Centre/Centre-Ville

Property: BEST WESTERN PLUS City Centre/Centre-Ville
Address: 330 rue de la Couronne, Quebec City, Quebec G1K 6E6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Quebec City
#30 Business Hotel in Quebec City
#38 Family Hotel in Quebec City
#45 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN PLUS City Centre/Centre-Ville 3.5*
Number of rooms: 177
Official Description (provided by the hotel):
Enjoy 4-stars accommodation at this Quebec City hotel when visiting this charming and historic city. Located in the heart of the Quebec City business community and easily accessible from main highways, the Best Western Plus City Centre/Centre-Ville is an ideal choice for business or leisure travelers. Located a short distance from the Old City, cruise ship terminal and Plains of Abraham, this Quebec City hotel offers easy access to the Videotron Centre, the Museum of Civilization, the Quebec Convention Center and the Quebec Fine Arts Museum. Guests staying at the hotel will be close to all of the entertainment and major happening of Quebec City. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Travel Republic (UK), Odigeo, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your BEST WESTERN PLUS City Centre/Centre-Ville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Plus City Centre/Centre-Ville Hotel Quebec City
Best Western Quebec City
Quebec City Best Western
BEST WESTERN PLUS City Centre/Centre-Ville Quebec/Quebec City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing