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“Looks better in the pictures!”

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Hotel Le Bonne Entente
Ranked #32 of 101 Hotels in Quebec City
Certificate of Excellence
Quebec, Canada
Level 3 Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
“Looks better in the pictures!”
Reviewed 12 June 2013

This hotel looked really nice on the photos they have on their website. It looks like a very beautiful hotel in a marvelous setting, with the lighted pool and all the green gardens and trees. Don't be fooled. All you will see from your room's window is... the parking, which goes all around the hotel. That's not something you can see from the pictures, but I can assure you, that's all you can see from your room! Maybe you can be lucky and have a pool view. The room was okay, but really nothing particular there. My opinion is that this place is overpriced by quite a long shot. The lobby area and some other public areas were quite nice, but the rest - including the rooms, which is the most important - is quite average.

  • Stayed August 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Heim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 14 June 2013
Dear guest,

Thank you for the review of your August 2012 visit to our hotel. We appreciate any and all feedback from our valued guests.

Do to simple building layouts, very few hotels, if any in North America, have perfect views from every guest room. That is just a fact. Here at the Bonne Entente, should a guest be unhappy with their room for any reason, we will do all we can to accommodate them when the issue is brought to our attention.

Based upon your review we are unable to tell if you stayed long enough to enjoy all that the Bonne Entente has to offer it’s guests. You stayed with us a year ago in August. Did you enjoy our fabulous outdoor dining experience at the Napa Grill? Did you have a chance to relax and decompress with a session at the Amerispa. Did you stroll the grounds and enjoy a quite moment by the pond or a dip in the pool. Did you play golf or dine in one of our outstanding Monte Cristo restaurant?

You live here in Quebec so you know how beautiful Quebec City truly is! If you have the time, please contact me and I will take you for lunch at the Napa Grill and give you a tour of the hotel to let you see why we feel this is truly one of the finest and unique hotel properties in all of Quebec province.

Best wishes,

Pascale Banville
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Montreal, Canada
Level 6 Contributor
35 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 10 June 2013

I can't get over how much I love this hotel & how amazing their staff is & their customer service. Outstanding.

Stayed at this hotel once in the summer for Canada Day and again in the winter on my way to the ice hotel. This hotel is absolute amazing and well worth paying more for. Checking in was fast and smooth. Parking is included and part of the hotel. The hotel is huge!! My boyfriend and I walked around to explore and wow it's so big. The first time in the summer we stayed in the cocooning room and our second time we stayed in a terzo room.

The room was lovely, huge bed and a huge bath tub. The front desk ask if we wanted to switch rooms since it did not come with a shower but I really wanted the bathtub. It was huge and so comfy. Showering was a little awkward since you need to hold the shower head while you shower but we were there one night I did not mind. There is also a green chair, but it's really hard and not comfy. I think it's more for show.

The terzo rooms are very modern, with a tv in the mirror. No tub, just a shower. Huge comfy bed! You have a terzo lounge area with a fireplace and some couches. We didn't really use it though, but it was nice.

In the summer we used the pool which was gorgeous, they have some sort of water with lemons or maybe it was lemonade, right beside the pool for a refreshment. Even past the pool area they have these like beds you can lay on in the back in the grass. Really nice. And there is a heated pool area just beside which is really nice.

In the winter we used it more, you can get access to it through the inside, we were on the other side of the hotel so it was a very long walk but there were signs to follow. They have lockers and a wall full of towels for you before going outside to the hot tub area. Really nice in the winter!

When we stayed there the first time in the morning of the day we were leaving at around 7am there was this banging coming like the bathroom area. It didnt stop. I didnt mind it that bunch because I had an amazing stay there. When we checked out I heard the front desk telling another employee they were taking up the carpet in some rooms. We filled out a survey mentioning it and they sent us a free night, which we used in the winter. I can't explain how amazing their customer service is and how impressed I was. Honestly, it's a must to stay at this hotel.

Room Tip: Cocooning room is very romantic - however just the bathtub no shower. so if that bothers you maybe g...
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  • Stayed January 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KimBalaya897
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 11 June 2013
Dear value guest,
On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review. Your comments are a source of motivation for us. We look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Longueuil, Canada
Level 5 Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 2 April 2013

This was our fifth visit at the Bonne Entente, but a few years since our previous visit. After reading some of the colder reviews, we were a little apprehensive of the level of service we would receive. However, they offered a great deal that we could just not resist, so we decided to book for two nights during the Easter weekend. What a good decision...

The level of service we received from the minute we walked in to the second we left was nothing but perfect. We had a loft in the Urbania section, which was large, bright and comfortable. This was our second stay in the Urbania section, and we enjoyed the breakfast, happy hour and night cap every day either in the Living Rouge or in the MC Lounge.

Thanks to Meline who served us lunch, Pierre-Luc our server both nights in the MC Lounge restaurant, Karen the Maitre D', the reception staff, the "valet" or "doorman" (sorry, I forgot your name!), the Living Rouge staff, everyone was just so warm and attentive, we could not have asked for more. Wherever we walked, there was someone to greet us with a smile and make sure that we had everything we needed.

The only complaint we have, is the fact that yes, there is an issue with the shower. It was never possible to get the water temperature we wanted, it kept getting freezing cold, or somewhat hot. This was really annoying, and needs to be fixed.

The Monte Cristo l'original restaurant was unfortunately closed for renovations, but this gave us the opportunity to discover the MC Lounge menu. It is less upscale than the Monte Cristo, but the food was delicious, tasty and well presented. A perfect menu for two meat lovers like us! Contemporary setting, but with a warm touch.

We will definitely have to go back to try the new Monte Cristo menu, and see the other changes that the Management will do to keep improving this hotel. Over the years, we kept coming back because there was always something new to discover either in the room types or the restaurant menus. We have stayed in the Distinctive suite, the Spa suite, the Cocooning suite, the Urbania suite and now the loft. Hmmm, what room will we book the next time? :-)

Thanks to all at Bonne Entente for making this another relaxing, and warm stay!

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sinbad66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 3 April 2013
Dear Guest,
Thank you so much for your wonderful comments! Our greatest pride is without a doubt our staff and the quality of service that we offer. We are thrilled to hear that those standards were met.

Thank you to inform us the water temperature problem in the shower. Technical service will fix it!

For your next stay, we suggest you to try the Terzo Section! Modern and zen look with king seize bed with feather top, steam-shower, wooden-floor … Combined with a fine diner at the Monte Cristo Original. :)

Best regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level 4 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 28 March 2013

Don't let the "Chateau" in the name of this hotel fool you. A Chateau this in not, actually, not even close. It's always about expectations, and in this category, this place was a major disappointment. I'm sure they have a section of the hotel that was upgraded before the Disco era, I just wish someone would have pointed me in that direction. The hallways needed an upgrade no less than a decade ago. If they wait long enough some of the tackiness might make a comeback. The room was what I'll classify as "ok", very ordinary. Comfortable bed, yes. Upgraded washroom, yes. As for the rest of the room, less than inspiring. Do yourself and favor, find a hotel with charm, heart, and a spirit of romanticism. I don't stay at hotel for it's pool or fine restaurant. If you're looking fine restaurants, there's no lack of these in beautiful Quebec. Find a boutique hotel in old Quebec, in walking distance to what will feel like a European experience.

  • Stayed March 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank MontrealCampobasso
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 3 April 2013
Dear Guest,
Thank you for sharing your thoughts on TripAdvisor: we always value guest feedback.

The Bonne Entente hotel is proud to offer an extremely large variety of rooms with rates that can fit all kinds of budgets without compromising the quality of our service and your comfort.

Over the last 3 years, 80% of the rooms and public area have been renovated. The last 20% will be done in the next 2 years before that the tackiness makes a comeback.

Best regards,
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Level 5 Contributor
74 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 November 2012 via mobile

Great hotel. Staff is just super. Rooms are great. Food at the restaurant is top notch and they understand customer service. Highly recommend it if you are in Quebec City. It is convenient distance to airport but quite a way from downtown. You will ned to rent a car.

  • Stayed November 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Daniel H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 8 November 2012
Dear value guest,
On behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for this wonderful review. Your comments are a source of motivation for us. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 6 Contributor
302 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 169 helpful votes
Reviewed 21 October 2012

Great hotel to have a gateway without kids close to the old-Qc. We had one of the cocooning room with a great and nice whirlpool bath.

We started with a drink at the MC Lounge, very coosy. We ate at the Monte Cristo restaurant, 4 diamonds from CAA-AAA and worth it. Great service, great atmosphere and excellent cuisine from the Chef Marie-Chantal Lepage.

We had the buffet breakfast the next morning, very good!

Will return for sure!

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 999Vince
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
paba2010, Public Relations Manager at Hotel Le Bonne Entente, responded to this review, 22 October 2012
Good afternoon, on behalf of the General Manager, Alain April, and the entire team of the Chateau Bonne Entente, we would like to thank you for your wonderful review. Your comments are a source of motivation for us. We look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
50 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 10 October 2012

Great lobby, fantastic service, but they do charge for the parking 10$ per day... even if you are out in the burbs!

Great restaurants with great service, but the hallways are old and the deco should be better, the room was poorly decorated with not enough storage for clothes, horrible shower and no flat tv.

They offer a free shuttle service to old Quebec city, but it only runs twice a day (9h30AM and 6h00PM) and you have to reserve early.

Local telephone calls are 0.75$. Nice gym and tepid jacuzzis.

For 200$ a night, you can definitely get much better elsewhere.

We will never go back there.

  • Stayed October 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank LVZubieta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Le Bonne Entente

Property: Hotel Le Bonne Entente
Address: 3400 Chemin Sainte-Foy, Quebec City, Quebec G1X 1S6, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Spa Hotel in Quebec City
#7 Luxury Hotel in Quebec City
#15 Business Hotel in Quebec City
#20 Romantic Hotel in Quebec City
#22 Family Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4.5 star — Hotel Le Bonne Entente 4.5*
Number of rooms: 160
Official Description (provided by the hotel):
The Hotel Le Bonne Entente, an elegant five-star, four-diamond located in the Business District, allows you to discover Quebec City and major attractions. The hotel will enchant you with its gardens, beautifully landscaped, swimming pool, fitness, jacuzzi open year round and Amerispa. The hotel is only 5 minutes from the airport, near Old Quebec City, and within close proximity to the museum, theatre, golf La Tempête, and skiing. Shuttle service available, reservation is necessary, contact reception for schedule and rates. ... more   less 
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Also Known As:
Chateau Bonne Entente Hotel Quebec City
Chateau Bonne Entente Sainte Foy
Hotel Le Bonne Entente Quebec/Quebec City

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