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“Great getaway with the kids!”
Review of L'Hotel Quebec

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L'Hotel Quebec
Ranked #53 of 102 Hotels in Quebec City
Reviewed 25 May 2014

This hotel was great! The kids had a great time; they had ongoing planned activities, the staff were friendly and the service was fantastic! Can't say enough good things about this hotel. The rooms are new, fresh and comfortable!

Room Tip: We were on the 5th floor and away from the noise from the pool area. We had a balcony and was very...
  • Stayed: May 2014, travelled with family
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2  Thank Crivett3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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110 - 116 of 429 reviews

Reviewed 29 April 2014

The services and activities are great for the children. Unfortunately, not so for us (the parents). Overall the hotel is quite noisy and that includes overnight when all the kids should be sleeping.
I was also disappointed to see major renovations going on and not advised of this before hand.
The biggest disappointment was the credit card charge of over twice the amount of the room on check-in. I have been asked for a card before hand most of the time but never have I seen such a charge actually go thru.

  • Stayed: April 2014, travelled with family
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3  Thank Nick S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 March 2014

Evening front desk staff was very pleasant and accommodating, unlike the morning staff that was rude and sarcastic. They use pre-programmed responses instead of listening to customer concerns! We were stuck in probably the worst rooms, near the stairwell, ice machine and housekeeping, so got no sleep. Remember never to book 224, 225 or 324, 325! However, I must say, the rooms were clean. The pool area is average and not as depicted on the website. There is no water slide. It's a play structure, not accessible without clothing (i.e. no bathing suits). The water play area is like a typical splash pad you'd find at your local park. The pool is about the size of a back yard pool and is 1.2m deep all around, so no jumping in, or you'll be told by the lifeguard! As for the restaurant, there is no breakfast buffet during the week, so expect average food for above average prices. Service was slow. All in all, we went with high expectations and left disappointed. Live and learn!

  • Stayed: March 2014
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2  Thank StellazA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 March 2014

We were very impressed with all the activties for the childrend in this hotel. We went for the spring break and the kids had a blast. They were all over the place there was so much things to do that they didn't know where to start. They loved the pool and the water park. The pool is beautiful, you feel like you are outside in a tropical place. The shows around the pool are very nice for the kids and for the parents too. The room was very nice and clean. The staff was very nice. The restaurant was very good and affordable. I will go back for sure. I recommend this hotel to all families, you and your kids will love it.

  • Stayed: March 2014, travelled with family
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Thank Kim H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 February 2014

Where to start , what a joke . It's The annual Quebec Carnival and the hotel is under a complete renovation ( conveniently not indicated on the website or at the time of booking at FULL rate).

Rooms : Ants, Small , windows that open so far , a child could fall out , refrigerator not working and ice machine is located on the other side of the building , very humid , TV had horrible sound , The bathroom was awesome ( very big and well lite )

Hotel and inclusions: Staff seems very mixed up and over worked. Did not see one employee over 20 years old. Website indicates 3 pm check in -1 pm check out but it is actually 4 pm check in 11 am check out . Water park and amusement park for kids. Please keep in mind This is a family oriented hotel . With a lifegaurd who did not even seem even watch the pool. Not like I would leave either of my kids in the pool without my own supervision, but for the volume of people and considering this is a kids pay ground, we did not feel like like security or safety was a priority.

Restaurant: Breakfast is originally included but then they advise you it is not included but Im saving 2 $ because Im a guest , Ok but having known we would have gone to a better place, this Restaurant is a dump and way over priced . In mean what kind of place gives kids a cup of candy with their breakfast ?
as my five year old mentioned , " the crepes are better at the hotel in Cuba " if you have been to Cuba that gives you an idea of what your in for.

No Amex payment option . I would have added photos but considering the place is being renovated...hmmmm

  • Stayed: February 2014, travelled with family
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4  Thank 231chrisb231
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 February 2014

We went to this hotel because of the water splash pad since our daughter is 21 months old it was perfect for her. We had lots of fun.
The floor in the room was not clean....it was like they didn't clean the floor before or during our stay which was pretty annoying. I found dust ball!
The restaurant was so so depending who the cook was. First day breakfast was good and the other days everything was undercooked.
Overall we went for a mini getaway to have some water fun which we did.

  • Stayed: February 2014
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1  Thank xtine23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2014

We took a mini break to this hotel with the sole purpose of just letting the kids enjoy them selves! And did they ever! With a pool, splash pad and huge indoor climber they were busy all the time.
We also loved the games room and the toy room. Because what kids does not love different toys? There was a movie room but there was to much going on else where to watch TV.

We booked a family suit with a separate room for our kids 3 and 5. The room had different coloured lighting for them which they loved!

Room was very clean and we loved the faux hard wood floors! No dusty carpet! One major draw back was there we one small towel rack in the bathroom we had to use chair and every surface to dry our towels.

The pool area was nice, though the life guards were more concerned with his hair looking nice then safety of the swimmers!

All staff was so nice and very eager to help us make change for the arcades or what ever we needed.

The hotel is loud, this is to be expected as lots of families stay there. Do not go here for a couples weekend.

The hotel restraunt is ok... Not great but fast service and not over priced. It was very blah, but ok service.

Families looking for a fun weekend, should look no further, no reason to leave the hotel it's all right there.

Stayed: February 2014, travelled with friends
Thank L H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about L'Hotel Quebec

Address: 3115, avenue des Hotels, Quebec City, Quebec G1W 3Z6, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Quebec City
#11 Luxury Hotel in Quebec City
Price Range: £83 - £132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — L'Hotel Quebec 4*
Number of rooms: 204
Official Description (provided by the hotel):
Located at the city entrance through the bridges, within close proximity to Sainte-Foy's shopping centres - Laurier Québec, Place de la Cité and Place Ste-Foy - and only 10 minutes away by car from downtown Quebec City, L'Hôtel Québec is the city's top vacation destination. Thanks to its 204 rooms - some of which are equipped with baby cribs - its swimming pool featuring water games, its seven-story playground, its kids' playroom, its family restaurant Le 10Vagues as well as its many activities and shows presented on weekends, L'Hôtel Québec offers the ultimate getaway experience to families. For your greatest enjoyment, a wellness centre and a free indoor and outdoor parking lot are also available on site. ... more   less 
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Also Known As:
l`Hotel Quebec Hotel Quebec City
l Hotel Sainte Foy
L'Hotel Quebec Quebec City

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