This hotel was a real disappointment in terms of its approach to dealing with complaints. Arrived on Friday 17th November with our 2 young children to find a number of rowdy Christmas parties in full swing. The Disco was ongoing until 12 but were told it would be ok because the doors would close and we wouldn't hear anything, this was not the case. Do to the location of the room with a balcony view unto the atrium the noise was loud all through the night. We phoned the reception and noted a complaint against the noise.
The rooms are small for 4 people and the bathroom was tiny. The pool was very cold and my 4 year old really struggled with it. The games room needs an upgrade and the chairs in the tv room were grubby.
We had booked bed and breakfast but hadn't realised the $10 voucher would not cover the buffet so we were charged extra. This wouldn't have been so bad if the food had been hot, very disappointing.
On complaining my husband was asked would he be returning to quebec city to which he replied the city was great but not the hotel. He was offered vouchers for the hotel as an apology which he refused and asked for the manager to call him, she has just left a message offering more vouchers. This is poor service and I would not recommend anyone to stay in this hotel.
- Official Description (provided by the hotel):
- Located at the city entrance through the bridges, within close proximity to Sainte-Foy's shopping centres - Laurier Québec, Place de la Cité and Place Ste-Foy - and only 10 minutes away by car from downtown Quebec City, Hotel Plaza Québec welcomes guests in a modern and Victorian inspired setting. Aside from its castle-like architecture and decor, the hotel features 233 cozy rooms equipped with memory foam mattresses, wooden floors and children's bed, for some. A unique indoor garden with swimming pool and palm trees, a wellness centre, the very trendy Ginger restaurant in which musical shows are presented many times a week, and free indoor and outdoor parking lots are also featured at the hotel. A great combination of style and convenience awaits at Hotel Plaza Québec! ... more less
- Reservation Options:
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- Also Known As:
- Plaza Quebec Hotel Quebec City
- Plaza Quebec Sainte Foy
- Hotel Plaza Quebec Quebec City