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“Great Place to stop in Quebec”

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Best Western Premier Hotel l'Aristocrate
Ranked #18 of 101 Hotels in Quebec City
Certificate of Excellence
Peterborough, Canada
1 review
“Great Place to stop in Quebec”
Reviewed 9 December 2013

I travel across Canada and stay only at Best Western Hotels. This is the best one that I love to stay in during my business travels. I wish all the Best Western hotels were like this one. From the moment you enter the hotel you feel welcome. The bed is the most comfortable. The shower you just never want to leave.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richard s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 12 December 2013
Bonjour richard s,

I would like to thank you for your excellent review following your December stay at our hotel and also for your loyalty to Best Western Hotels.

Your opinion is very meaningful to us and being assess as the best one is a great honor. You can be assured that all our team members will be thrilled with your opinion.

Thanks again and waiting the pleasure to welcome you again.


Carole
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774 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Owings Mills, Maryland
Level Contributor
46 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed 7 December 2013

I stayed at the Best Western Premier Hotel L'Aristocrate from November the 28th until November the 30th and I must say that the experience was a very nice one. I previously stayed at this hotel on June of 2013 and decided to return.
The hotel itself is located a few miles from Old Quebec which I believe is one of its best features because you avoid the crowds.Parking is free which also beats having to pay a small fortune in parking. Internet (Wi-FI) is also free throughout the hotel, the rooms and even the restaurant. The double room was quite spacious and the queen sized beds were very comfortable. Also, the staff of the hotel were very attentive, knowledgeable, professional and spoke perfect English. Again, this hotel is an excellent choice if you want to visit Quebec City.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Carlos D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 9 December 2013
Bonjour C D,

Thank you for your great review following your stay of November.

I am glad that you appreciated the quality of service from our team members as well as our free amenities.

We will wait the pleasure to welcome you again.


Carole
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Saint Georges, Canada
Level Contributor
180 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 27 November 2013

It is not our first time at this hotel and again, we were very pleased with the good service and the quality of the rooms. We would certainly go again. This hotel is close to good restaurants, groceries and at 10 minutes from the Old Quebec.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank 846Bruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 28 November 2013
Bonjour 846 Bruno,

Thank you for staying at our hotel and taking time to share your opinion.

You can be assured that your feedback is meaningful and I will be more than pleased to share it with our team members.

Waiting the pleasure to welcome you again.



Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brampton, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 November 2013

we stayed in the hotel during our summer trip and really liked its location and cleanliness. There is also a shuttle service from hotel to down town Quebec. It helps avail this facility to avoid parking problem in down town. There is a metro store beside where you can have ready to eat food and drinks. we loved the location and its cleanliness.

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Acharjya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 28 November 2013
Bonjour Acharjya,

Thank you for reviewing our hotel following your summer stay at our hote.

I am glad that our services as well as our amenities were appreciated.

Best regards from Québec city,


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal
Level Contributor
117 reviews
114 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 22 November 2013

Stayed here for one night while visiting customers in Quebec City. Very nice hotel, and very high end for a Best Western. Although the room was small, all the amenities were of good quality. The place was definitely renovated, and it showed. The bathroom was small, but very modern and functional. The lighting in the bathroom was very good. Free parking, free WiFi, and my breakfast was included in my stay. The breakfast was definitely above average, and served professionally. Had dinner at the restaurant with one of my customers, and the food was great. Great for business, and location is right off the major bridge and highway. By far the nicest Best Western I have ever stayed at in Canada, and look forward to returning.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank canuck64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 25 November 2013
Bonjour canuck64,

A very special thank you for electing us your new hotel of choice in Quebec City, it is greatly appreciated.

We are very proud to offer a fully renovated hotel as well as valuable free amenities such as parking and WiFi. The 4 diamond restaurant La Fenouillière is also a great asset and our clients can enjoy great food as well as a wide selection of exclusive vintages.

We are waiting the pleasure to welcome you again.


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hardisty, Canada
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 11 November 2013 via mobile

It may seem like my title conflicts with the rating and it does to some part...the room was tastefully decorated and soothing. The issues was the smell...we were told at the front desk it was non-smoking and the fine would be $150. Sadly the room reeked of cigarette smoke. The receptionist was friendly and helpful; even willing to give us a different room. Since we arrived late and would be leaving early early we declined the option of moving rooms.
Would go back but would check the room for odors before staying again.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MaryandCole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 13 November 2013
Bonjour MaryandCole,

Thank you for reviewing our hotel and I am glad that you appreciated our new décor.

However, I'm sorry for the inconvenience described and I can assure you that this situation is quite exceptional and should not have happen.

You can be assured that we will review our procedures with our housekeeping team as we should have known this and been able to make corrections before assigning this room to a guest.

I really appreciate that you will keep staying at our hotel and do not hesitate to give us your feedback at it is the best way for us to keep improving.

Best regards from Québec city,


Carole
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Ottawa
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 November 2013

This is our fourth visit. The hotel is clean, quiet and comfortable. The room we were in last time was small. However, it's not a problem since we don't spend too much time in it. The staff was helpful. It's easy to reach old Quebec by way of Champlain boulevard.

  • Stayed October 2013, travelled with family
    • Value
    • Location
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Helpful?
1 Thank Estevan_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this review, 4 November 2013
Bonjour Estevan_99,

Thank you for reviewing our hotel following your October stay.

Your feedback is really important to us and you can be assured that I will be more than delight to share it with all our team members.

We will wait the pleasure to welcome you for your fifth visit!


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Premier Hotel l'Aristocrate

Property: Best Western Premier Hotel l'Aristocrate
Address: 3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Business Hotel in Quebec City
#19 Romantic Hotel in Quebec City
#23 Family Hotel in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — Best Western Premier Hotel l'Aristocrate 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Close to the Park Aquarium, Laval University and the shopping centers; you will also benefit from La Fenouilliere, known as one of the finest restaurants in Quebec will delight you with its exquisite cuisine. Each room offers a brand new decor; our pillow-top mattresses and our high quality bedding will provide a perfect comfort. Free amenities included: parking, high speed internet access and local calls. In addition, you will find a work desk with ergonomic chair, flat screen TV of 42 inches, clock radio with dock for iPod and MP3, refrigerator, telephone and voicemail, iron and ironing board, hairdryer. ... more   less 
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Also Known As:
Best Western l Aristocrate
Best Western Quebec City
Quebec City Best Western
Best Western Premier Hotel L'Aristocrate Quebec/Quebec City

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