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“Very good hotel.” 4 of 5 bubbles
Review of BEST WESTERN PREMIER Hotel l'Aristocrate

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BEST WESTERN PREMIER Hotel l'Aristocrate
Ranked #17 of 101 Hotels in Quebec City
Certificate of Excellence
Montreal, Canada
Level Contributor
75 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
“Very good hotel.”
4 of 5 bubbles Reviewed 3 June 2014

We stayed at the Best Western Aristocrate one night when going to see friends in Québec city. This is a very good hotel with good service, nice and clean rooms. Clearly, the hotel has been renovated recently as everything looked rather new.

My only reserve is the noisy AC unit. I had to use my earplug to sleep. That being said I slept like a baby. My husband however thought the bed was not firm enough.

The location is good for those going to Ste-Foy (close to Université Laval). However, it is not close to the touristic attractions (old Québec City, etc.)

  • Stayed May 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Illiz15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 4 June 2014
Bonjour Isabelle P,

Thank you for reviewing our hotel following your recent stay with us.

I am glad that you have enjoyed our brand new décor as well as the quality of service from our team members. I am sorry to hear about the AC and hope that this incident will not deter the opportunity for us to welcome you again.

Best regards from Quebec City,


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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750 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (97)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
CONCORD
Level Contributor
178 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
5 of 5 bubbles Reviewed 2 June 2014

This hotel is a gem. It is located right off the highway so access is very easy. Plus, within about 10 minutes, there are plenty of grocery stores and restaurants. I only stayed one night but I was very impressed. The people at reception were very friendly and the room was as good as any room that I have stayed. It was stylishly decorated, modern and very nice. King size bed, flat screen TV, sitting desk, lounge chair, and mini refrigerator (which did not make a sound). The bathroom was excellent, especially the shower, with an overhead rain shower. I did not get the chance to eat at the restaurant and the pool was not yet open but the hotel was first rate. There was a bit of construction next door so ask to be on the other side of the hotel.

Room Tip: Ask for a room that does not face the highway.
See more room tips
  • Stayed June 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Traveleasier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 3 June 2014
Bonjour Traveleasier,

WOW, what a great review and what a pleasure for all our team members to read your excellent comments; thank you so much.

We will wait the pleasure to welcome you again !

Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Alberta
Level Contributor
133 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 bubbles Reviewed 1 June 2014

Stayed 2 nights and had a king room. Very nicely decorated but a little small. Front desk staff (Audrey) was exceptional! She was fluent in English and very helpful with sight seeing ideas, parking, and restaurants! Would highly recommend this hotel. Very easy to get to Old Quebec city from this hotel.

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank R F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 3 June 2014
Bonjour R F,

Thank you for taking the time for reviewing our hotel and for highly recommending us. Such a comment from a Top Contributor is very significant for us and our team members.

You can be assured that Audrey will be delighted to read your review and we wish to have the pleasure to welcome you again.

Best regards from Quebec City,


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
35 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 31 May 2014

Stayed at the hotel for one night last week to rest on our way home from a long travel. Hotel was as usual (we stayed there before) clean and hotel staff very nice. The renovated bathroom was topnotch and the large bed very comfortable. We had a nice quiet room. Only hic was the Noisy A/C and we had to shut it down at night even though it was a little hot in the room after that.

We wanted to have dinner (and breakfast) at the hotel restaurant as we've had a very good experience with the excellent cuisine before and we wanted to see if it was still so. In fact, we stayed at the hotel for this reason. We were disappointed: for one thing, service at dinner was very very slow even if there weren't many people in the restaurant. After some show of explaining the menu to us, we were left to ourselves for a good 30 mins before someone came to pick up our order. The food itself wasn't bad but we were quite dissapointed compared to what we had before, and we think it doesn't justify for the expensive price paid. Not the excellent cuisine we've had before. So the next morning, instead of having breakfast at the hotel, we went to a French owned café nearby (in fact, a 'boulangerie') and food's fresh, excellent and reasonably priced

Room Tip: Ask for a quiet room, on the highest floor, far from the elevator
See more room tips
  • Stayed May 2014, travelled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Vel0mane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 3 June 2014
Bonjour Vel0mane,

Thank your for taking the time to thoroughly review our hotel following your recent stay with us.

I am glad that you enjoyed our new décor as well as the comfort of our room. However, I am sorry to learn that your experience at la Fenouillière has not met your expectations. You can be assured that I will share your comment with the restaurant’s owners so they can discuss it with their team.

Hope that we will have the pleasure to welcome you again should your plan brings you back to beautiful Quebec City.

Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Laval, Canada
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We stayed in a room that was recently redone (Signature Room with 2 Queen beds) with laminated floor, solid wood furniture and glass shower with rain shower-head.

Although the room was pretty small for 2 adults and 2 kids, it was clean with very comfortable beds.

Very friendly and professional staff.

Excellent breakfast and service at the restaurant onsite, but a bit expensive for a family (they don't have kids menu).

This was not our fist stay at this hotel, always a pleasant experience. Would recommend this hotel for a short stay or for family vacation since it is well located, close to many attractions in Quebec City.

  • Stayed April 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Josee004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 30 May 2014
Bonjour Josee004,

Thank you for sharing your opinion and recommending our hotel; we greatly appreciate.

All our team members are dedicated to offer a great experience to our guest and they will be more than happy to read your comment.

Thanks again and enjoy your day,

Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Astoria, New York
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 28 May 2014

We stayed for one night at this hotel past weekend. Its a very nice hotel. Our king room was very clean and modern, especially the bathroom - I really enjoyed having a rain shower head and a spacious shower. I loved the wood floor in the room instead of the carpet that you get in 99% of hotels. The staff was very nice and friendly. The hotel is located close to old Quebec City. We didnt try the hotel restaurant as we wanted to grab a breakfast at a nice French bakery. Would recommend this hotel to everyone and will definitely stay here again when back visiting Quebec City!

  • Stayed May 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank mima4nyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 30 May 2014
Bonjour mima4nyc,

Thank you for your excellent review and for your recommendation; it is greatly appreciated.

I am delighted that you have appreciated our new decor as well as the friendliness of our team members.

We will wait the pleasure to welcome you again.

Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Harrington
Level Contributor
101 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 28 May 2014

Hotel can be a little hard to get to even though one can see it from a distance.Check In was a breeze. Very polite. Room was fine albeit a tad small. Bed was very comfortable. Used A/C to cool off room as it was very hot. A/C a little noisy. One cooled I opened the window. Being a premier brand, breakfast was not included as with Best Western Plus hotels. lady recommended a nice pub (only pub) not far. Food was excellent. Had lunch the next day at the adjoining restaurant Food was refined, somewhat expensive, but excellent.

Overall very good stay

  • Stayed May 2014, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DanielfromTremblant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at BEST WESTERN PREMIER Hotel l'Aristocrate, responded to this review, 30 May 2014
Bonjour DanielfromTrembl…

Thank you for reviewing our hotel following your recent stay with us.

I am glad that you have appreciated the professionalism of our team members as well as the comfort of our bedding package.

Hope that we will have the opportunity to welcome you again should your plan brings you back in Quebec City.


Carole
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about BEST WESTERN PREMIER Hotel l'Aristocrate

Property: BEST WESTERN PREMIER Hotel l'Aristocrate
Address: 3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Business Hotel in Quebec City
#7 Best Value Hotel in Quebec City
#19 Romantic Hotel in Quebec City
#23 Family Hotel in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:3.5 star — BEST WESTERN PREMIER Hotel l'Aristocrate 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Close to the Park Aquarium, Laval University and the shopping centers; you will also benefit from La Fenouilliere, known as one of the finest restaurants in Quebec will delight you with its exquisite cuisine. Each room offers a brand new decor; our pillow-top mattresses and our high quality bedding will provide a perfect comfort. Free amenities included: parking, high speed internet access and local calls. In addition, you will find a work desk with ergonomic chair, flat screen TV of 42 inches, clock radio with dock for iPod and MP3, refrigerator, telephone and voicemail, iron and ironing board, hairdryer. ... more   less 
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Also Known As:
Best Western l Aristocrate
Best Western Quebec City
Quebec City Best Western
BEST WESTERN PREMIER Hotel L'Aristocrate Quebec/Quebec City

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