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“lovely modern suburban hotel”

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Best Western Premier Hotel l'Aristocrate
Ranked #20 of 100 Hotels in Quebec City
Certificate of Excellence
Reviewed 27 June 2014

We enjoyed our 3 nights in this hotel in the outskirts of Quebec, just off the interstate. Grounds are lovely. Nice sunny pool. Didn't try the elegant attached restaurant. Front desk spoke great English and were very helpful getting us directions and dining reservations. Hotel parking is easy and free. Our ground floor rooms were very comfortable, quiet and spacious: hardwood floors, exquisite linens, comfy beds, modern bathrooms, well furnished, decorated in contemporary theme. There are restaurants within walking distance. In suite coffee and tea was nice but the munchies (for sale?) were confusing. Ditch those!

It's an easy 15 minute drive to the city center. Downtown parking is expensive. We paid $30 one day. Found a better place for $15 the next. A downtown hotel with parking is a good alternative to this suburban hotel. You could just walk out the door into all the sights. Old Quebec is a walking spot. We did need our car for a jaunt out to the waterfalls.

  • Stayed: June 2014, travelled with family
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Thank viajerarosa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 1 July 2014

Bonjour viajerarosa,

Thank you for you thorough review and for granting us a perfect score; your opinion is very important for us and you can be assured that I will share your great comment with our team member.

Hope we will have the pleasure to welcome you again.

Carole

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463 - 469 of 965 reviews

Reviewed 23 June 2014

We chose this hotel for the location! It was supposed to be a 10-15 minute walk to the old part of Quebec. After checking in and getting settled and finding our bearings on how to get to the old part of Quebec we then find out it is a 25 minute bus ride at $7.00 return trip. The money wasn't an issue just the fact we were duped. We took the bus as the reason for going was to see Old Quebec. As for our room - A/C very noisy and the bathroom very updated but no bathroom fan and when sharing with 3 ladies it got quite steamy and oderous at times!! We ate in the dining room for supper 1 evening and it was a disappointment - I had a steak which was supposed to have french fries and veg which I changed to mashed which I think were instant and the veg then became a bowl of green dandelion looking leaves(not even a dressing). Upon complaining he said well you changed the potatoe so thats what you get. For breakfast I had plain yougart with chewy honey! and it took forever to get our bill. I would not recommend the restaurant and would go elsewhere for food.

  • Stayed: June 2014, travelled with friends
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1  Thank frannybannanny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 25 June 2014

Bonjour frannybannanny,

I am extremely sorry for the misinformation you got from the agency you used to book your room and you can be assured that I can imagine your disappointment.

As far as the restaurant La Fenouilliere is concerned you can be assured that I will share your opinion with the owner hence giving the opportunity to review it with his team.
Thank you for sharing your opinion and best regards from Quebec,

Carole

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Reviewed 23 June 2014

This hotel was great for our family vacation to Quebec. It is located right off of I-73 and across the street from the Quebec Aquarium. We were treated quite well by the front desk staff and the housekeeping staff worked tirelessly. There is a Metro grocery next door (back side) and a larger grocery store called Prigo a few blocks away. The main road into Old Quebec is just a few blocks away as well and the bus stop was across the street -St Louis. Our room was clean and comfortable. I will note that the refrigerator was set at "European" temperature so it took stuff a long time to get cold, and there is no adjustment. The restaurant within the hotel was very nice but also very expensive. I would have given this property an excellent rating if the pool had been working but it was empty when were there and they had just started filling it the day we checked out.

Room Tip: Ask for a room with a balcony.
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  • Stayed: June 2014, travelled with family
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Thank B3Spooky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 25 June 2014

Bonjour B3Spooky,

Thank you for you thorough review and your excellent comments for our front desk team as well our housekeeping; you can be assured that everyone will be thrilled with your review.

Please accept our apologies for the pool, when preparing the pool opening we discover a major problem and, even though we make everything to speed up the repair process, we had to delay the opening. It is now behind us and where more than happy to open the pool and sunny terrace last Saturday.

Thanks again for reviewing our hotel and your great comment.

Carole

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Reviewed 19 June 2014

We realized almost immediately after checking in that Montreal would be a more ideal place to spend the night on our way to a music festival. When we went to the front desk to see if we could cancel our reservation or even transfer it to a Best Western in Montreal, we were told that they could not do anything for us and we are basically stuck with the room, even though we had just booked it less than half an hour before at the front desk. The fact that they made us pay upfront and then refused to do anything to try to help us change our reservation was shocking, and obviously none of us will stay at a Best Western again. If you value customer service, DO NOT consider staying here.

  • Stayed: June 2014, travelled with friends
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1  Thank DaniMullin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 20 June 2014

Bonjour DaniMullin,

I am really sorry for the situation and I can assure you that our team members always do their best to help our clients and ensure their satisfaction.

However, I think you can understand that in some circumstances there is almost no solution.

Early evening, when you came back at the Front Desk after having occupied your room for over an hour, our senior receptionist diplomatically explained that we were fully booked for the day and our housekeeping team had left so we could not clean the room in order to resell it. She also explained that your reservation can not be transferred to a Montreal hotel since we are an independent owner and we do not have any hotel in Montreal. Knowing all that, you still chose to leave in order to head up to Montreal.

With respect to the payment, as we had no credit card in order to guarantee the payment, it is common practice in the hospitality industry to take the payment up front.

If you whish to discuss this further, please do not hesitate to contact me at c.cote@hotelaristocrate.com or 418-653-2841.


Carole

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Reviewed 10 June 2014

The hotel is about 20 minutes from the old town but there is a regular bus service just outside the hotel which gets you in quickly and comfortably. The hotel were incredibly helpful and welcoming and always greeted you with a smile. The rooms are a good size, clean and comfortable. It was quiet and there were no problems getting a good nights sleep. The restaurant in the hotel is high quality with prices for lunch &dinner to match - but the breakfast was not expensive and the quality just as good. Convenient for the airport.

  • Stayed: June 2014, travelled as a couple
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1  Thank andrewdoc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 12 June 2014

Bonjour andrewdoc3,

Thank you very much for taking the time to share your experience following your recent stay at our hotel.

I am glad that you have appreciated the helpfulness of our team members and their smile!

Hoping to have the pleasure to welcome you again.


Carole

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Reviewed 9 June 2014

Excellent hotel and excellent service . Hotel was very clean, good location and beds were excellent . Very happy will return . Would recommend this hotel to anyone. Very close to Quebec City and all highways and value for the money . Restaurant food was really good but found portions to be small.

  • Stayed: June 2014, travelled with family
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Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 10 June 2014

Bonjour Carlos M,

I would like to thank you for reviewing our hotel and for your recommendation.

You can be assured that your opinion is very meaningful for us and we will wait the pleasure to welcome you again.

Best regards from beautiful Quebec City,


Carole

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Reviewed 9 June 2014

The staff at L'Aristocrate is very helpful. You can feel they want you to be a satisfied customer. They have these special attentions that stands out.
Ex: Every morning, you will fins a news paper on your door knob with an orange juice. This is pretty cool to start the day right.
There is a also a free bottled water in the room on arrival. Quite handy too.
The rooms are high end and very comfortable. Great shower, mattress, quiet fridge, balcony, wi-fi, network cable for the lap top. They got it all and they have not cut corners to get it. Look forward to go again.

  • Stayed: June 2014, travelled on business
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Thank bretonsimon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CaroleCote, Director of operations at Best Western Premier Hotel l'Aristocrate, responded to this reviewResponded 10 June 2014

Bonjour bretonsimon,

Thank you for your great review of our hotel and for granting us a perfect score of 10!

We are very proud to offer these amenities to our corporate client and I am glad that you have appreciated the Aristocrate feeling. You can be assured that all our team members will be delighted.

Thanks again and we will wait the pleasure to welcome you again.


Carole

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Additional Information about Best Western Premier Hotel l'Aristocrate

Address: 3100 Chemin St-Louis, Quebec City, Quebec G1W 1R8, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool
Hotel Style:
#6 Business Hotel in Quebec City
#9 Best Value Hotel in Quebec City
#19 Romantic Hotel in Quebec City
Price Range: £66 - £129 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Best Western Premier Hotel l'Aristocrate 3.5*
Number of rooms: 100
Official Description (provided by the hotel):
Close to the Park Aquarium, Laval University and the shopping centers; you will also benefit from La Fenouilliere, known as one of the finest restaurants in Quebec will delight you with its exquisite cuisine. Each room offers a brand new decor; our pillow-top mattresses and our high quality bedding will provide a perfect comfort. Free amenities included: parking, high speed internet access and local calls. In addition, you will find a work desk with ergonomic chair, flat screen TV of 42 inches, clock radio with dock for iPod and MP3, refrigerator, telephone and voicemail, iron and ironing board, hairdryer. ... more   less 
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Also Known As:
Best Western l Aristocrate
Best Western Quebec City
Quebec City Best Western
Best Western Premier Hotel L'Aristocrate Quebec/Quebec City

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