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“The Place to Stay if you visit Quebec city,Location / View / Staff”
Review of Hilton Quebec

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Hilton Quebec
Ranked #34 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 21 April 2014

We have spent one night at Hilton Québec in March,
We reside in the Quebec area and most of the time we use Hilton when traveling overseas so we wanted to see the difference for ourselves.
The hotel is very well located, within a short walking distance from the old Quebec city, where you can choose from several restaurant to have diner, there is several bar, and a lot more.
The hotel parking underground is a bit complicated and we did not like it. But this is not a big deal.

The staff
Being French myself I have notice that there is no problem for the staff to speak whether French or English,
We had a room on the executive floor with parliament view, the room was clean as expected.
Check in and Check out was fast, very polite and friendly staff. As well as all the staff from this hotel.
We did not have diner on site but we took a look at their menu, which had a lot of choice to choose from.

Executive room
The executive room upgrade is worth the extra money, you have access to the executive club, the only bad thing about the executive club in Quebec is you have to pay for beer and wine, they are not free.
But since we do not drink alcohol we had coffee, hot chocolate, they also have juice but during the afternoon snack, but I think you should provide drinks anytime during the club opening hours.
The afternoon snack was divided in two part the earlier part from 5pm to 7 pm where you can have snack, they had sea food with rice, several cheese, which were very good and well cooked, but I found there was not enough variety. and the second part was a little bit later around 8pm for the desert which was very good.
We have a special thanks to make to Anne-Marie Clement from the Executive floor Concierge, She is the kind of employee every business should have, she was smiling all the time making jokes, and you can see she enjoy what she does, a very nice attitude and personality with everyone, WOW she should be upgraded to supervisor and teach everyone about customer service.
The executive club has a very nice view over the area. The following morning we just had a coffee to go but the continental breakfast had a lot of choice to choose from and seem very attractive.

Fitness facilities
The gym is a little small and updated, but we only wanted to try the outdoor swimming pool, it was a nice experience to swim when its 25 below zero outside.

The lobby area
the sitting area in front of the front desk should be move away and replace with seat and small table for privacy and to keep the hallway clear.

Tips for travellers if it’s your first time in Québec, you should have diner in the old Quebec city especially in the summer. You will have a memorable experience.
Do not hesitate get an upgraded room on the executive floor with a nice view. The staff will make everything as possible to please you.
Shopping center are located about 15 minutes’ drive from the hotel.

Overall it was excellent stay, but compare to other Hilton we have stayed in the past and I have rated 5 I can only give a 4. But the location, price, and staffs, place this hotel at the top place to stay if you have to visit Quebec city.

Room Tip: do not hesitate to upgrade your room on the executive floor with a nice view parliament view.
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  • Stayed: March 2014, travelled as a couple
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Thank AnnThi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 25 April 2014

Thanks a lot for your wonderful review. We are glad to know that you almost always choose Hiltons as your primary hotel destination when you travel across the world. Your support is extremely motivating, it means a lot to us to hear from satisfied customers and it makes us strive to always do better. It is great to know that locals take the time to visit the Hilton in their own city as tourists do! I will make sure that Anne-Marie gets all the credit for giving you a great performance on your stay, she loves her job and it shows! We hope to have the pleasure to welcome you again even though we are almost neighbors!

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1,357 - 1,363 of 2,840 reviews

Reviewed 15 April 2014

Being an anglophone who would love to be able to speak french , but can't, was pleasantly surprised at how completely bilingual and friendly the staff were . GOOD JOB . Beautiful view . Very convenient to old Quebec . Very comfortable beds .

  • Stayed: April 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
Thank Bill H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 17 April 2014

Just wanted to thank you for your recent stay here at the Hilton Quebec! I'm glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon and we'll try to make you practice your French!

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Reviewed 4 April 2014

i adore Quebec City... I have always stayed at small Boutique hotels like the Germain Dominion 1912 ... or with my 'famille d'accueille' in Sillery .... so i was a little unsure when our caucus meeting was booked at the HIlton .... i arrived late on a Tuesday night in February .... i walked into the room with the massive window looking out to the mouth of the St. Lawrence .... truly truly wonderful...... all the lights ... City Hall, the Chateau Frontenac.... I said to myself _ ahhhhh I get it !!!! being right next to the Convention Centre - walking distance to fantastic restaurants and shopping .... every trip to my room was another 'ahhhhhhh' we do love Quebec City.....

Room Tip: ask to see the river !!!
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  • Stayed: February 2014, travelled on business
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3  Thank Carolyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 17 April 2014

Thanks a lot for your wonderful review. We are happy to know that you were pleased with our accommodations, our location and the wonderful views from your room. Your support is extremely motivating, it means a lot to us to hear from satisfied customers and it makes us strive to always do better.

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Reviewed 29 March 2014

I love this hotel. I go to Quebec City every year for the Redbull Crashed Ice and stay here. The rooms are great, staff is urgent and helpful and the rooms are reasonably priced. If you're looking for something in a fantastic location for walking to see the city, this is the place.

  • Stayed: March 2014, travelled with friends
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Thank MaverickBenz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 31 March 2014

Good morning, just wanted to thank you for yourgreat comments about your recent stay here at the Hilton Québec! I'm so glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon in our beautiful city..

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Reviewed 18 March 2014

Excellent in all, room on executive floor was spacious- spotless,, super view ( mountain view), flawless check in.. location 5 min walk from old city. provide access to the executive lounge for drinks all day, spectacular view from 23 floor and free internet.
For some reason the executive lounge did not offer breakfast or after noon snacks....on the other hand vouchers for breakfast and after noon snacks were provided at the main restaurant..
First I thought there was not enough guests to cater for at the executive lounge.. but from what I had seen the floor where I stayed a,t was full of guests..so I wonder why the lounge was not open for full service. ??
Having breakfast at the main restaurant was a bonus, and the breakfast buffet was one of the best I had seen in all Hilton hotels I stayed at..my biggest disappointment and.the big joke was the 5-7pm Hors d'oeuvre...one sampler plate not worth 2 bucks and that's all... all other hotels whether Hilton or other hotel brands offers at the executive lounge a small Hors d'oeuvre buffet to enjoy for light afternoon meal?? I need an explanation to what they offer for the price they charge for staying at the executive rooms...if Hilton Quebec cannot live up to the executive lounge standards set up by Hilton brand...why on earth they sell these rooms for?? for sampler plate that doesn't feed a toddler??

  • Stayed: March 2014, travelled with family
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2  Thank Amek63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 27 March 2014

Thank you for your review and your compliments regarding breakfast, efficiency of check-in, the executive longe and many other good points. I understand that you are dissatisfied that our Club was not reflecting its regular offer during your stay, we truly apologize for that. You should have been advised of the situation before your arrival, that is our policy. We will share your comments with the Executive Club's team. It is also disappointing to read that the hors d'oeuvres served instead of our typical happy hour at the Executive Club were not to your satisfaction during your stay, we've already shared this with our Chef. We always strive to exceed our guests' expectations, and apologize for missing the mark on this occasion. We appreciate your feedback, and look forward to serving you again in hopes of renewing your feelings regarding our Executive Club.

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Reviewed 17 March 2014

Stayed here for 3 days on business in January and was very pleased with the experience. Proximity to the Quebec Convention Center across the street was the main goal, and this hotel is connected via an underground walkway which was even better in the winter snowstorms!
Rooms were clean, beds comfy, bathrooms fair sized and plenty of towels. View was stunning overlooking the St. Lawrence and Château Frontenac, beautiful in the winter!
Check-In/Out was simple and straightforward, no issues with bills, staff spoke excellent English & French.
Location and proximity to the downtown was also handy for meals and walkarounds. Quebec City is quite "hilly" so be prepared to walk up and down some steep inclines which in the winter can be especially treacherous.
Fitness facilities slightly on the smaller side which might have been highlighted by the packed hotel and everyone making use. They also have an outdoor pool open year round that you swim out to from inside, very cool. Decent spa amenities as well, co-ed sauna, massages offered, etc.
Overall a solid stay, would return on a personal trip as the location was ideal and the rates seemed reasonable for the amenities.

Room Tip: The floors have a "triangle" shape to them so any rooms near the elevator can be more &quo...
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  • Stayed: January 2014, travelled on business
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1  Thank Alex D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 27 March 2014

Bonjour! Thanks a lot for your wonderful review. We are glad to know that your expectations were well met while staying with us at the Hilton Québec. It’s really important for us to know that our property location, our clean guest rooms and the breathtaking views were to your complete satisfaction. We'll be looking forward to your next visit and I wish you all the best. Cordially.

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Reviewed 17 March 2014

Stayed at the Hilton for a business meeting. The hotel was nice and pretty clean but the staff wasn't as friendly as most hotels I've been to. Not sure I would want to stay there again for the price and the staff.

  • Stayed: March 2014, travelled on business
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Thank Marcia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 27 March 2014

Good afternoon, thank you for taking the time to share your experience. First and foremost, I want to apologize on behalf of our team for not offering you the excellent service that we normally offer. In Québec City, people have a reputation of being friendly and hospitable. I am very disappointed. Rest assured, we will not leave this matter pending. I would greatly appreciate that you contact me or our Front Office manager to provide us with more details in order to make the proper follow up with the concerned team members. We hope to be your hosts again soon and we encourage you to continue giving feedback every time. Sincerely.

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Additional Information about Hilton Quebec

Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range: £84 - £272 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
A 4-star getaway in the heart of all major events! Choose the Hilton Quebec City and explore the charm of Canada's oldest city. The hotel is just a 20-minute drive from the airport and five minutes from the train station. Located on Parliament Hill, just steps from Old Quebec and the main tourist attractions, the Hilton Québec is renowned for its impeccable service and exceptional location. Each of the 571 rooms offers spectacular views of the city. Executive rooms offer exclusive access to the superb Executive Lounge including complimentary continental breakfast in the morning, hors d'oeuvres and non-alcoholic beverages in the evening. With the heated outdoor swimming pool open all year round, the 24-hour fitness center, the Allegro restaurant and bar or the buffet of local products with panoramic views at Resto Le23, Hilton Québec has it all! ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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