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“Not to be repeated”
Review of Hilton Quebec

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Hilton Quebec
Ranked #34 of 102 Hotels in Quebec City
Certificate of Excellence
British Columbia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not to be repeated”
Reviewed 21 September 2008

I stayed at the Hilton as part of a conference package and at the end wished I hadn't. I have stayed in a number of Hiltons in various countries and this was the worst, though I wouldn't say it was terrible in the rating just majorly disappointing to the point if I get back to Quebec I won't be staying there again.

At check-in the person I shared a taxi with was greeted by the receptionist as an old friend - "I've put you on the 18th floor with a view of the old city as you are staying for 8 days". I was staying for 8 days too but got a view of the swimming pool from the 5th floor. I was already a member of their Hilton Honors program whereas the other person had to sign up.

I booked in June and requested a King at the time but was told at check in that they only had double doubles available- apparently they can't allocate rooms when they are booked well in advance.

The bed was really comfortable but the floor in the bathroom could have been cleaned as it seemed to stick to your feet as you walked on it. The coffee maker was a safety hazard as at the end of the brew time it actually finished dispensing the water (now hot) by spitting out of the brew basket - if you were standing close or getting the mug out you got covered in hot water. Be really careful of the coffee maker. I asked for a new coffee maker and got one but it did it too.

The fully stocked mini-bar was in fact an empty fridge.

All local calls were $1 for connection with another charge for time over a minute - aren't local calls free in Canada? A definite scam by Hilton.

The business centre charged $30 an hour for the internet! Maybe the Quebec Hilton should talk to Manchester and London Heathrow (England) or Detroit Hiltons as none of them charge anything for access.

I saw on a previous review that people speaking English were not given good service but I spoke French and they all responded in English definitely not what I had wanted.

There was a note in the room saying that if you want to keep towels hang them up on the towel rail. Every time I did that they were replaced. The only time I was left with the towels was when I wrote a note saying to leave them and then it was only for the day I wrote the note.

  • Liked — Bed
  • Disliked — Coffee Maker
  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Fia16
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (520)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Massachusett
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 September 2008

I thoroughly enjoyed my stay in this hotel. I was on the 18th floor overlooking the old city and the St. Lawrence seaway. The staff were friendly and pleasant. The hors d'oeuvres served at the executive lounge were good.

If I visit Quebec City again, I would stay in this hotel again.

  • Liked — Excellent view. Proximity to places to visit.
  • Disliked — There is nothing I don't like here. However, it would like to have free internet access in the bedroom.
  • Stayed September 2008, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank beadyMA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 7 September 2008

My husband and I stayed for almost a week at the Hilton in Quebec city.

We opted to book a better class room which gave us acess to the executive lounge. It was the best desision we could ever make. We loved the ability (after a day of walking around) to just sit and relax with a glass or two of wine without worrying about a budget (some alcohol, canapes, and breakfast are covered in the lounge.

We loved everything about the hotel including how helpful the staff was when we were locked out of our lougage when we arived.

The view from our room was of all "Old" Quebec. At one point in time we were recommended to go to a restaurant (from a nother couple we met) because of the great view.... we declined an informed them that there could not be a better view then our hotel room.

I do wish that the rooms were more romantic and less business and it would have been nice to have a tub for two on our honeymoon.

Overall, we LOVED staying at the Hilton in Quebec City.

  • Liked — The Location
  • Disliked — The pool
  • Stayed November 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Lulu017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canada
Level Contributor
158 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 4 September 2008

This Hilton has out-dated rooms with very old furniture. The bathroom shower ceiling had spots where paint was peeling and almost no water pressure. The valet parking service was terrible as the attendant in the booth was very impolite and the car took almost 25 mins to arrive when I told him I was in a hurry. I wont be going back to this hotel, that's for sure...

  • Stayed September 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank MartyQC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kyoto
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 28 August 2008

We paid $345. CA $ and our room was terrible. I went down to the receptionist to ask for another room she stated they were all the same. For that price I was expecting a decent room. The bathroom was small and the tile grout was black. The furniture was old and not in a good meaning old. The hall was dark . I travel a lot and have never paid that much and been so disappointed.
Because of high taxes in Quebec the bill came to $400CA

  • Stayed August 2008
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank takekoyama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
York
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 22 August 2008

Realizing it was the 400th Anniverary of Quebec City and the town was crowded, I stayed at the Hilton on business and paid well over $300 for an average hotel room. Right down the street was a Marriott that was a third the price and the room was nicer. When the dining room folks realized I didn't speak French, I was placed in an area reserved for "gringos" and had terrible service from the waitress when all the French-speaking people around me were served with a smile. Even though I accumulate Hilton Honors points for stays in Hilton properties, I will never again use this particular Hilton. In fact, on my next trip in November, I have already reserved rooms at the Marriott. I stayed there a nuber of years ago and the service and acomodations were much better.

  • Liked — Location
  • Disliked — Service
  • Stayed August 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Butch917
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new york
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 July 2008

Parked my car with the valet
Upon return of the car there was damage to the rear quarter panel. They refused to acknowledge the damage and they wisked the valet away so I could not confront him and the manager came out with a small card identifying the damage that they said I had confirmed at my check-in which I had never seen.
This is a no win situation as they have you at their mercy when they damage your car. It is a scam you will not realize until they damage your car.
A word to the wise is to document the status of your car with them when you park it and get your own copy at check in so they do not go in the backroom and change it and then deny the damage they had done

  • Disliked — thier reluctance to own up to their resonsibilities
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank disappOinted080
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
A 4-star getaway in the heart of all major events! Choose the Hilton Quebec City and explore the charm of Canada's oldest city. The hotel is just a 20-minute drive from the airport and five minutes from the train station. Located on Parliament Hill, just steps from Old Quebec and the main tourist attractions, the Hilton Québec is renowned for its impeccable service and exceptional location. Each of the 571 rooms offers spectacular views of the city. Executive rooms offer exclusive access to the superb Executive Lounge including complimentary continental breakfast in the morning, hors d'oeuvres and non-alcoholic beverages in the evening. With the heated outdoor swimming pool open all year round, the 24-hour fitness center, the Allegro restaurant and bar or the buffet of local products with panoramic views at Resto Le23, Hilton Québec has it all! ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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