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“Business Trip”
4 of 5 bubbles Review of Hilton Quebec

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Hilton Quebec
Ranked #36 of 101 Hotels in Quebec City
Certificate of Excellence
Montreal, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Business Trip”
4 of 5 bubbles Reviewed 5 May 2014

Rooms are clean, comfortable bed & pillows. Heating is a bit off. Great location - one can walk to the old city. The fitness centre locker room was dirty. The pool was dirty - water as cloudy and dirt and debris scattered the bottom of the pool.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Marc V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 27 May 2014
Just wanted to thank you for your recent stay here at the Hilton Quebec. I am glad that you enjoyed the rooms and the location of our hotel. I am concerned by the fitness center and pool cleanliness. Please accept my most sincere apologies for all the inconveniences you experienced during your stay. I will personnally follow-up with the fitness center and pool manager. We hope to be your hosts again soon and we encourage you to continue giving feedback every time.
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2,557 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (509)
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English first
Hamilton, Canada
Level Contributor
135 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

My daughter and I stayed at the Hilton Quebec for three nights this past week.
Rooms are a good size with a nice view of the Parliament buildings; features include good beds and bathroom facilities, desk and chair. Pretty basic however we were paying conference prices and a standard room for $179 at a Hilton is decent. Internet free in room appreciated.
We asked for a fridge to be brought in, paid $15 extra for it, for the 3 night stay.
Location is good just outside the walled old city, and the conference centre being accessible without going outside was a plus for me.
Would stay there again however would never get that price again I'm thinking!

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank edukate50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 20 May 2014
Thank you for your review and your compliments regarding our central location, the view and the size of your room . As for the Internet service, please know that it is at least offered complimentary in all public areas. We hope to have the pleasure to welcome you again at the Hilton Quebec!
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UK
Level Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 4 May 2014

I was at this Hilton for 4 days' work. It is superbly positioned for walking to the Parliament, the old city, the citadel etc and has marvellous views, especially from the higher floors. My room (21st floor) had a panoramic window overlooking the St Lawrence. You kept being drawn to it. There were small issues with the room (two lights needed their bulbs replacing) and the blackout curtains were not a perfect blocker for the light. But the hotel was responsive and fixed things fast. Free internet for Hilton Honors members (you only have to sign up). Breakfasts were good.

Front of house staff lovely; and the executive lounge staff the nicest and most informative I have met. A real treat.

Room Tip: Higher rooms have great views.
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jezzr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 20 May 2014
Thank you for taking the time to write a nice review of your recent stay with us. We are happy you were pleased with our accommodations. As for the small issues with your room, I am aware that we are not immune to mistakes. However, it is how we handle the situation that can help leave a positive impression and I feel that's what we did. Thank you again for the kind words. We hope to see you the next time you visit Quebec city.
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Brazil
Level Contributor
99 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 bubbles Reviewed 1 May 2014

Hilton was a good choice in Quebec city. Affordable and with a nice staff, the room was quite good and the bed was perfect! It's a 15 minute walk to Chateau Frontenac and had a terrific view of the parliament! One other information: I forgot at the lobby my backpack with important stuff and the cocierge staff has found it, kept it and returned it to me! Thanks Hilton and team! Had a great time there!

  • Stayed April 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Hechtman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 2 May 2014
Thank you for your review. I am pleased to hear you enjoyed your stay and will let our concierges know that they helped to make your stay better. I hope to have the pleasure to welcome you soon again!
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Toronto
Level Contributor
41 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 30 April 2014

I stayed one night with my friend during Easter this year. This hotel is right at gate of the old town. It is walking distance to everywhere. Front desk staff are very friendly and helpful. I would definitely stay at this hotel next time I visit Quebec city.

Room Tip: Get a high floor if you can, the view facing the old town is great!
See more room tips
  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lulu_mango
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 2 May 2014
Thank you for your great review of the Hilton Quebec. I am pleased to read that you enjoyed your stay and will let our front desk team know they contributed to your one-of-a-kind experience. We hope to see you again soon!
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Halifax, NS, Canada
Level Contributor
163 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed 29 April 2014

This is a fairly classy hotel in a great location, only a few minutes' walk from the walls of Vieux Quebec. You can also get a good view of different parts of the city, depending on where your room is located. From the tenth floor, we could see quite far.

The pool is outdoor, but heated nicely, and we had no problem swimming in it when the temperatures were only a few degrees above freezing. It is on the roof of the hotel at 3rd floor level. It was quite neat to swim out there at nighttime with the lights of the city behind you. They keep it open year round and people will swim out there in January, they say.

At the lobby level, there was a convenience store that sold snacks and also some benadryl, which was needed when we learned our son was allergic to the feather pillows and duvet. The staff quickly replaced both upon our request.

Parking is not cheap. You save a bit by not using the valet parking, and valet parking isn't really necessary. It is just a few minutes' walk to the parking garage, and you don't have to go outdoors to get to it.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank wsekem
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 30 April 2014
Thank you for taking the time to write a review of your recent stay with us. We are happy you were pleased with our location, our pool and the helpfullness of our staff. Thank you again for the kind words. Make sure you tell us of your next visit so we can prepare the room in consequence of your son's allergy. We hope to see you soon!
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Calgary, Canada
1 review
5 of 5 bubbles Reviewed 29 April 2014

Service was excellent especially in the Executive Lounge. The Breakfast and the Hor's d'ouvres are not as good as they were 3 years ago. That was the only disappointment. This is my fifth stay at this hotel and definitely this is first choice/

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Louise K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 30 April 2014
Dear Louise K, thank you for your great comments. I will make sure to pass it on to our executive lounge collegues, they are an amazing team! As for the hors d'oeuvres, they are on a rotation, if you want to share with me what was on the menu that day, I will discuss it with our Chef Mario. We're glad to make changes to satisfy our guests. I hope to see you again soon at the Hilton Quebec.
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
Now Offering Free WiFi!Choose the Hilton Quebec and explore the charm of Canada's oldest city. The hotels is just a 20-minute drive to Quebec International Airport and five minutes from the train and bus stations. Located steps from the cities top attractions and festivals. Close to the city's government and business attractions. Visit the Old Town to take in Quebec's culture and historical significance. Retire to a spacious guest room with free WiFi with gorgeous views of the St. Lawrence River and Old Quebec. Executive rooms provide exclusive access to the stunning Executive Lounge with complimentary continental breakfast in the morning and hors d'oeuvres and drinks in the evening. Work out in our modern fitness center, swim laps in the heated outdoor pool or enjoy a meal at the Allegro Restaurant. ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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