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“Too expensive...”
Review of Hilton Quebec

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Hilton Quebec
Ranked #33 of 101 Hotels in Quebec City
Certificate of Excellence
Montreal, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Too expensive...”
Reviewed 28 May 2014

The Hotel is a little old, but rénovations are good, however the quality of TV is lacking and the rooms are now on the small side. There are competing Hôtels across the street where you can save $75 / night with the same quality service in a larger room and better room accessories.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Yves C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thank you for commenting your past stay. I truly appreciate your feedback as we constantly work to improve our on-property experience. I am sorry to hear that you feel you are not getting your value’s worth at the Hilton Quebec. I must say that our rates are very similar in many hotels in all of Quebec City, we constantly shop online to make sure we are in line with the different hotels around us. We also have different categories and sizes of rooms, we usually are able to accomodate all tastes. Don't hesitate to contact our front office manager, Marie-Ève Galipeault, the next time you come to make sure you have a room that satisfies your needs. I hope to have the pleasure to welcome you again at the Hilton Quebec. Sincerely,
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  • Sleep Quality
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  • Cleanliness
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English first
Sherbrooke, Quebec, Canada
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 May 2014

I was very satisfied with the room and the conference rooms. It's very clean and almost sound proof. I also enjoy the swimming pool outside even if it was very cold weather.
There is one thing I appreciated less; the pricing to access Wifi. I think it should be included in the room tarification.
I was there for business.

Room Tip: The breakfast is not include and it is very expensive!
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  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Marie-Claude V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thank you for your review and your compliments regarding our rooms, and conference rooms. As for the Internet service, please know that it is at least offered complimentary in all public areas. We hope to have the pleasure to welcome you again at the Hilton Quebec!
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Dieppe
Level 4 Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 28 May 2014

Spend three days at this charming place, Hotel. Even if it was cool and raining outside, we had a very nice stay. Service was great. Had everything need to enjoy my stay and appreciate the hospitality of this hotel

Room Tip: Very well situated near the old Québec centre
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  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Louis-marcel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thanks a lot for your wonderful review. We are glad to know that you really enjoyed your stay with us at Hilton. We hope to have the pleasure to welcome you again soon!
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Ottawa, Canada
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 28 May 2014

We picked this hotel for its location, near many parks, the citadel and the Vieux Québec. Room was clean, view was gorgeous, staff helpful. Bed was comfortable, but pillows were not - did not sleep very well and woke up with sore neck. Otherwise, good experience.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 10Val10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thank you for taking the time to write a review of your stay with us. We are happy you were pleased with your whole experience. Thank you again for the kind words. For your next visit, make sure you tell us in advance and we'll prepare your room with softer pillows which we have in loads. We hope to see you soon!
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Oakville
Level 6 Contributor
112 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 23 May 2014

I have stayed in this hotel on several occasions in the past. It was getting a bit worn out. This time I was pleasantly surprised how well it was refurbished. Clean, no mold in the bathroom, comfortable bed etc. I loved their “telephone” shower with a strong water output.
Well located, Hilton is one of the two hotels (the other being Delta) “hugging” the Congress Centre.
One thing, though, was quite bizarre: They gave me no glasses in the bathroom or anywhere else. At first I thought it was just an omission on the first day but I didn’t get any glasses on the following days either. I had to use the paper cups from the coffee machine to brush my teeth etc. Strange.
The buffet on the executive 23rd floor is pretty meagre. But the view of Quebec City is gorgeous.
The lack of glasses notwithstanding, this hotel is my preferred choice when attending a conference in Quebec.

Room Tip: Buy the cheapest room you can and then upgrade for $30 to the Executive package, which includes Inte...
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  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank A3481AQrobertk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thanks a lot for your wonderful review. We are glad to know that you enjoyed the comfortness of your room, our convenient location and the beautiful view. I am surprised that you could not find glasses in your room , there are usually two glasses by the ice bucket in the tv console. The next time you are here, call our operator if you can't find them, we"ll bring you some. As for the food on the executive floor, it is a continental upgraded buffet following the Hilton standards but I'd love to know what we could do better. Don't hesitate to contact our front office manager, Marie-Ève Galipeault to give her your suggestions. We're glad to make changes to satisfy our guests. I hope to see you again soon at the Hilton Quebec!
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Plattsburgh, New York
Level 6 Contributor
156 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 19 May 2014

This Hilton has absolutely the best views you can get in Quebec City as it's the closest hotel to view downtown/old Quebec City just across from Parliament. The services provided and those who provide them are meticulous! The restaurant food each day at breakfast was superb and we also enjoyed one dinner which everyone enjoyed. I took one bus of 50 senior citizens to this hotel for 4 days and there was never a negative comment from the entire group! Highly recommend this hotel - including group tours!

Room Tip: If you don't mind the height, of course, the higher the better the view!
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  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Angela H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Bonjour! Thanks a lot for your wonderful review. We are glad to know that your expectations were well met while staying with us at the Hilton Québec. We'll be looking forward to your next visit and I wish you all the best. Cordially.
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London, United Kingdom
Level 6 Contributor
155 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
Reviewed 17 May 2014

This is a well run hotel catering primarily to business travellers. It is directly connected to the main conference centre and across the street from the legislative assembly and main government office building. It is very close to, but not in, the old town. Wifi is fast (though you need to pay extra for in-room service); room service is prompt and helpful; rooms have irons, ironing boards, hair dryer, etc. Front desk is efficient and helpful. No in-room minibar or fridge in case these are important for you.

I wouldn't necessarily recommend this hotel for couples on a romantic getaway, but for business travellers it meets the usual Hilton standards.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Golda135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Thanks for your kind comments about your recent stay with us. We are glad to know that you enjoyed the amenities of your room, our location as well as the efficiency of our service. Just to let you know that most of our rooms have mini fridge and if not, we will send one to your room if requested. Your support is very motivating, it's great to hear from satisfied guests, it makes us strive to do better. We hope to see you again very soon!
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
A 4-star getaway in the heart of all major events! Choose the Hilton Quebec City and explore the charm of Canada's oldest city. The hotel is just a 20-minute drive from the airport and five minutes from the train station. Located on Parliament Hill, just steps from Old Quebec and the main tourist attractions, the Hilton Québec is renowned for its impeccable service and exceptional location. Each of the 571 rooms offers spectacular views of the city. Executive rooms offer exclusive access to the superb Executive Lounge including complimentary continental breakfast in the morning, hors d'oeuvres and non-alcoholic beverages in the evening. With the heated outdoor swimming pool open all year round, the 24-hour fitness center, the Allegro restaurant and bar or the buffet of local products with panoramic views at Resto Le23, Hilton Québec has it all! ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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