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“service hilton”
Review of Hilton Quebec

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Hilton Quebec
Ranked #34 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 2 June 2014

I was well taken care of at the Hilton. I was made aware of services available. The hotel itself was very clean and the room was comfortable and kept very clean during my stay. The staff were the best feature. They carried a natural friendliness, that made you feel comfortable.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Cheryl Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 18 July 2014

Bonjour! Thanks a lot for your wonderful review. We are glad to know that your expectations were well met while staying with us at the Hilton Québec. It’s really important for us to know that our staff made you feel confortable. They are our pride! We'll be looking forward to your next visit and I wish you all the best. Cordially.

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1,329 - 1,335 of 2,842 reviews

Reviewed 1 June 2014

Employee in the reception do not give information about the services offered by the hotel and the price of these. She answers only the question asked without giving the complete information. We have to ask to many questions.
In our room(chamber) on the top of the chair, there were white tasks stuck above...
The hotel does not offer enough services included in the price of rent of a room(chamber), as the internet. Furthermore, a Spa rots to be placed on the terrace of the roof. The swimming pool is too cold.

  • Stayed: May 2014, travelled as a couple
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1  Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 May 2014

We could not have been any more pleased with Hilton, Quebec. The location is outstanding and so is the service. If you are an HHonors member, then you will receive the VIP treatment that will have you come back for more.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 18 July 2014

Thanks a lot for your wonderful review. It's always a pleasure to hear from our HHonors guests. Your support is extremely motivating, it means a lot to us to hear from satisfied customers and it makes us strive to always do better. We hope to see you again very soon.

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Reviewed 29 May 2014

Hotel is very clean and has modern amenities; luxurious linens on the bed, with extras in the closet for chilly nights. Ideal location for exploring the Old City of Quebec - the hotel is across the street from the provincial parliament buildings and just outside the stone walls of the old city. 5 min. walk to the Plains of Abraham. But bring your walking shoes - the hotel is located on a steep hill.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Tara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 9 July 2014

Just wanted to thank you for your recent stay here at the Hilton Quebec! I'm glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon

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Reviewed 29 May 2014

Excellent business hotel. Location next to Quebec legislature and easy walking distance to the Plains of Abraham and restaurants and shops. Hotel is very functional and well run. For a vacation stay in Quebec City it would be more fun to seek a location with more character, but the Hilton is a good place to conduct business, with easy access to the parts of the city which make Quebec special.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Harry P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 9 July 2014

Bonjour! Thanks for your kind comments about your recent stay with us. I'm glad you enjoyed our fantastic location. Although, you are not convinced that the Hilton Quebec would be fun for a vacation, I can guarantee you it is! As I write this, our lobby is full of families and couples with maps in hand just waiting to explore the city. Hope to see you return again soon. Thank you again for choosing the Hilton Québec.

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Reviewed 28 May 2014

The Hotel is a little old, but rénovations are good, however the quality of TV is lacking and the rooms are now on the small side. There are competing Hôtels across the street where you can save $75 / night with the same quality service in a larger room and better room accessories.

  • Stayed: May 2014, travelled on business
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Review collected in partnership with Hilton Hotels & Resorts
1  Thank Yves C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 9 July 2014

Thank you for commenting your past stay. I truly appreciate your feedback as we constantly work to improve our on-property experience. I am sorry to hear that you feel you are not getting your value’s worth at the Hilton Quebec. I must say that our rates are very similar in many hotels in all of Quebec City, we constantly shop online to make sure we are in line with the different hotels around us. We also have different categories and sizes of rooms, we usually are able to accomodate all tastes. Don't hesitate to contact our front office manager, Marie-Ève Galipeault, the next time you come to make sure you have a room that satisfies your needs. I hope to have the pleasure to welcome you again at the Hilton Quebec. Sincerely,

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Reviewed 28 May 2014

I was very satisfied with the room and the conference rooms. It's very clean and almost sound proof. I also enjoy the swimming pool outside even if it was very cold weather.
There is one thing I appreciated less; the pricing to access Wifi. I think it should be included in the room tarification.
I was there for business.

Room Tip: The breakfast is not include and it is very expensive!
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  • Stayed: March 2014, travelled on business
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1  Thank Marie-Claude V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this reviewResponded 9 July 2014

Thank you for your review and your compliments regarding our rooms, and conference rooms. As for the Internet service, please know that it is at least offered complimentary in all public areas. We hope to have the pleasure to welcome you again at the Hilton Quebec!

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Additional Information about Hilton Quebec

Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range: £86 - £302 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
A 4-star getaway in the heart of all major events! Choose the Hilton Quebec City and explore the charm of Canada's oldest city. The hotel is just a 20-minute drive from the airport and five minutes from the train station. Located on Parliament Hill, just steps from Old Quebec and the main tourist attractions, the Hilton Québec is renowned for its impeccable service and exceptional location. Each of the 571 rooms offers spectacular views of the city. Executive rooms offer exclusive access to the superb Executive Lounge including complimentary continental breakfast in the morning, hors d'oeuvres and non-alcoholic beverages in the evening. With the heated outdoor swimming pool open all year round, the 24-hour fitness center, the Allegro restaurant and bar or the buffet of local products with panoramic views at Resto Le23, Hilton Québec has it all! ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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