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“Not up to standards for Hilton”
Review of Hilton Quebec

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Hilton Quebec
Ranked #33 of 101 Hotels in Quebec City
Certificate of Excellence
Mississauga, Canada
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Not up to standards for Hilton”
Reviewed 6 June 2014

The location in downtown Quebec City is excellent and views of Parliament Buildings are beautiful. The staff is friendly and courteous. Rooms are clean and beds are comfortable. But, don't order room service unless you have won the lottery - food is lukewarm and not what I would have expected from a Hilton Hotel. Very expensive and very poor value. Food is a great disappointment. Lots of great restaurants in the Old Towne to choose from that make the visit worthwhile.

  • Stayed June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ginger G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (529)
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English first
Sydney, Australia
Level 6 Contributor
189 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 5 June 2014 via mobile

My wife and I spent two wonderful nights here in the Hilton. The rooms were wonderful and the views amazing. Definitely the place to stay when visiting Quebec City. The hotel was a little far from the places you want to be but it was good exercise getting to and from!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
1 Thank BrendanOldman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Thornhill, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

Service with style. Rooms are always clean and comfortable. Staff is friendly and always show a smile. From the doorman when you come in to the Clerk during check in, in the Restaurant or Executive Lounge, staff always provides a smile.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Izzy L K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 18 July 2014
Good afternoon, just wanted to thank you for your great comments about your recent stay here at the Hilton Québec! I'm so glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon in our beautiful city.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
oxford mills, ont, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 June 2014

I was well taken care of at the Hilton. I was made aware of services available. The hotel itself was very clean and the room was comfortable and kept very clean during my stay. The staff were the best feature. They carried a natural friendliness, that made you feel comfortable.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Cheryl Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 18 July 2014
Bonjour! Thanks a lot for your wonderful review. We are glad to know that your expectations were well met while staying with us at the Hilton Québec. It’s really important for us to know that our staff made you feel confortable. They are our pride! We'll be looking forward to your next visit and I wish you all the best. Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingsey Falls, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 June 2014

Employee in the reception do not give information about the services offered by the hotel and the price of these. She answers only the question asked without giving the complete information. We have to ask to many questions.
In our room(chamber) on the top of the chair, there were white tasks stuck above...
The hotel does not offer enough services included in the price of rent of a room(chamber), as the internet. Furthermore, a Spa rots to be placed on the terrace of the roof. The swimming pool is too cold.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Annie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ft. Lauderdale, United States
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 May 2014

We could not have been any more pleased with Hilton, Quebec. The location is outstanding and so is the service. If you are an HHonors member, then you will receive the VIP treatment that will have you come back for more.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Michael D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 18 July 2014
Thanks a lot for your wonderful review. It's always a pleasure to hear from our HHonors guests. Your support is extremely motivating, it means a lot to us to hear from satisfied customers and it makes us strive to always do better. We hope to see you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ancaster, Canada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 29 May 2014

Hotel is very clean and has modern amenities; luxurious linens on the bed, with extras in the closet for chilly nights. Ideal location for exploring the Old City of Quebec - the hotel is across the street from the provincial parliament buildings and just outside the stone walls of the old city. 5 min. walk to the Plains of Abraham. But bring your walking shoes - the hotel is located on a steep hill.

  • Stayed May 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank Tara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
DanyThibault, General Manager at Hilton Quebec, responded to this review, 9 July 2014
Just wanted to thank you for your recent stay here at the Hilton Quebec! I'm glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you soon
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Quebec

Property: Hilton Quebec
Address: 1100 Rene Levesque East, Quebec City, Quebec G1R 5V2, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Luxury Hotel in Quebec City
#25 Business Hotel in Quebec City
#30 Family Hotel in Quebec City
#38 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hilton Quebec 4*
Number of rooms: 571
Official Description (provided by the hotel):
A 4-star getaway in the heart of all major events! Choose the Hilton Quebec City and explore the charm of Canada's oldest city. The hotel is just a 20-minute drive from the airport and five minutes from the train station. Located on Parliament Hill, just steps from Old Quebec and the main tourist attractions, the Hilton Québec is renowned for its impeccable service and exceptional location. Each of the 571 rooms offers spectacular views of the city. Executive rooms offer exclusive access to the superb Executive Lounge including complimentary continental breakfast in the morning, hors d'oeuvres and non-alcoholic beverages in the evening. With the heated outdoor swimming pool open all year round, the 24-hour fitness center, the Allegro restaurant and bar or the buffet of local products with panoramic views at Resto Le23, Hilton Québec has it all! ... more   less 
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Also Known As:
Hilton Quebec Hotel Quebec City
Hilton Quebec City
Hilton Hotel Quebec City
Hilton Quebec Quebec City

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