There are good points to this hotel – location and people working there (it is important if you need a lot of help arranging for entertainment). BUT if you are travelling with a pet – think twice. When I called to ask for rates (I was travelling with a pet) I was told there were one queen bed rooms available on each floor, which could accommodate us with a pet for 184$ (pet – 25$ extra/night). When I called the very next day to book it I was told that they did not have any rooms available except for two queen bed rooms, which were 204 $. We had to stay close to the old city, so I booked two queen bed. The room we got did not have ANY view (literally, our room overlooked windows of next room across the roof in 2 meter distance). It was a dark quiet big room, and because of windows across we had to keep ours closed (so no sunlight). We really felt that they made money on us and did not even bother to give us better place for it. Regarding wireless internet – we had to move laptop around to find the spot, where it was accessible.
The most frustrating part was a checkout – we were overcharged twice. First, they still tried to make money on pet by charging extra 50 dollars (on their website it says they do not charge more than 100 dollars per stay, but they tried) and even when my husband pointed out the mistake he was billed exactly the same amount on visa, so he had to point out the problem again. Later I checked the bill and saw that they charged us extra 20 dollars for Friday night, which was not discussed in the beginning. I had to ask receptionist to correct this mistake as well. We asked for late checkout, but were told that the hotel was booked and we could not stay later then 12pm (I did not see a lot of movement that day though). I found it to be disrespectful, considering we left there more then 1500 $ and stayed for 6 nights (for a long stay our rooms have always been upgraded before (with a pet) and we were allowed late checkout in other hotels). We felt that the hotel made as much as they could on us for a not so good room.
Unless you really need to stay within old city or need a lot of assistance, you can find a better and cheaper place to stay at, especially if you have a pet.
- Official Description (provided by the hotel):
- Ideally located in the heart of Old Quebec, this historic 45 roomed hotel is surrounded by cobblestone streets and ancient stone buildings housing cafes, restaurants, galleries and boutiques. Over the past few years, much time and care has been spent in renovating Hotel du Vieux-Quebec. Rooftop gardens, breakfast baskets* hung on your door, relaxing lounge with computers, library, games and fireplace all contribute to the renowned charm and character which has earned this hotel such great reviews. Hotel du Vieux-Quebec provides the type of authentic Quebec experience that can only be found in an independent hotel. Adding to its appeal, the hotel is an officially recognized and award winning leader in the environmental movement. Parking is convienently available across the street. All rooms are accessible by an elevator. *Breakfast is included with direct bookings to the hotel only. ... more less
- Reservation Options:
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- Also Known As:
- Hotel Du Vieux-Quebec Quebec City