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“Not such a good experience...”

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Manoir de L'Esplanade
Ranked #44 of 102 Hotels in Quebec City
Certificate of Excellence
netherlands
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Not such a good experience...”
Reviewed 17 July 2008

Unfortunately I was extremely disappointed with the attitude of this hotel, firstly they messed up the booking leaving me without a room at 10pm at night during the festival, then when I complained the next morning the owner never apologised but simply said that I could find another room and she wouldn't charge me the cancellation rate. When I saw the room it was tiny, dark and grotty and nothing like what they show on their web page. Additionally there was a noisy air conditioning system that couldn't be turned off. In the end after much searching I found another room at a b&b that was cheaper and much better!

  • Stayed July 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank Sandra_from_nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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246 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (55)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
ottawa
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 June 2008

We were a group of five couples attending a family reunion in Quebec City. We reserved rooms at the Manoir de l'Esplande and were very satisfied with the atmosphere and service provided by the hotel and its friendly and helpful staff.

Rooms are on the smaller side compared to modern hotels, but are attractively furnished, very comfortable and scrupulously clean. Rooms at the front overlook a park; our room was on the back - no view, but very quiet.

If you are on an upper floor you have to be prepared to climb stairs, the hotel is located in a historic building without an elevator.

The buffet breakfast is generous - orange juice, fresh fruit, yogurt, choice of cereals, bagels, croissants, toast. The breakfast room also is kept scrupulously clean .

There is a pleasant lounge in the front with a computer for guest use.

We felt the hotel was very reasonably priced for all it has to offer, - also for its location, which makes it very easy to visit the sights in "View Quebec". We definitely recommend it.

  • Liked — Comfort, cleanliness, convenience, location
  • Disliked — NA
  • Stayed June 2008, travelled on business
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank hps123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Boothbay, Maine
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 18 February 2008

This hotel is a sweet find. We went during Winter Carnival with 6 of us in 3 rooms facing the Parc Esplande and gate. Each room is unique. The furnishings are pleasant enough and very clean. The bed is firm and we all slept well on them. The rooms we had all have the wonderful old windows deep enough to sit in and watch the world go by. The windows shut out more noise than I would have expected and the rooms were pretty quiet given all the activity going on late into the night.

The location is fantastic, very central to everything. The owners and staff were very friendly, pleasant and helpful. One of our party had a special request that was fulfilled happily. Each day we asked them to make reservations for us for dinner and they promptly did that, even getting us in when a restaurant wasn't accepting reservations.

The continental breakfast was way beyond our expectations. They had healthy cereals, yogurt, juice, hot chocolate, coffee, tea, fruit, bagels, waffles, muffins, mini chocolate croissants and the most heavenly large croissants. We never left feeling hungry and it saved us a ton of money on breakfasts.

Next time we go back to Quebec, this is our place!

  • Liked — location and staff
  • Disliked — nothing
  • Stayed February 2008, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank boating_queen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level Contributor
189 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed 7 October 2007

Overall, we didn't feel that this property provided the value we expected of a "boutique" hotel in this price range. In fact we did not find it to be a boutique hotel. However we would like to qualify this opinion - we have not stayed in other hotels in Quebec City so have no point of comparison.

FIrst the good - the place is spotless and the owners are really nice people. As well it is in a good location within the walls of the old city (although we would stay in either Petit Champlain or Vieux Port areas for better ambiance next time). One other very good thing ... the bed was first rate.

On the downside, we just didn't feel this hotel delivered for the price tag. We were paying $175 (taxes included) for a "deluxe" room that had two beds and room for little else (and there wasn't anything else!). The heating system had no controls, the TV was a 20" CRT on a plywood shelf and metal brackets high up in the corner, artwork in the room was an afterthought, the towels were small and thin, and room supplies were meager (no Kleenex, shampoo only, disposable drinking glasses, etc.). The hotel website is highly complementary vs. what you get. One additional concerning thing ... there was no security locks on the door.

Breakfast followed the same theme. While there was plenty of food, everything was low budget. Styrofoam coffee cups and disposable juice glasses, apples that looked like they came off a backyard tree, bulk cereal serving devices, bus your own tables, etc.

Our next trip back to Quebec City we will try somewhere else. If we find that this is the standard to expect for this price range in this city, then we will return to this place because of the cleanlines and the very nice owners.

  • Liked — Cleanliness, friendliness
  • Disliked — Amenities
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
4 Thank fussyyetcheap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 1 October 2007

After doing much research on tripadvisor I booked this hotel based on the price and great reviews! I am happy to say I was very satisfied. Just outside the front entrance you'll see the old gates and a beautiful park, and down the street in any direction is either the Citadel, the Old Fort Wall, numerous restaurants and cafes, Chateau Frontenac and Lower Town. The furnishings are simple, but the rooms very spacious and the continental breakfast was great and well stocked. Fabulous stay!

  • Liked — location!!
  • Disliked — no elevators - would not recommend for older travellers
  • Stayed September 2007, travelled as a couple
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank travelpinks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki, Finland
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 September 2007

We stayed two nights at Manoir de l'Esplanade in Québec city with my girl friend and we certainly can recommend it. The staff is friendly and helpful, the hotel is clean, the continental breakfast is good. On top of this the location is excellent within the old city. We stayed in a room facing the courtyard with one queen size bed. The room or bathroom weren't very big, but clean and otherwise good. We asked for a quiet room and got one. The free internet in the lobby helped us plan our trip onwards from Québec city.

This hotel is an excellent choice if you want a nice small hotel, with good value for money and a central location.

  • Stayed September 2007, travelled with family
    • Value
    • Location
    • Check-in / front desk
    • Rooms
    • Cleanliness
    • Business service (e.g., internet access)
Helpful?
7 Thank Mikke123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Halifax, Canada
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed 11 August 2007

Great little spot found on Trip Advisor - furnishings are simple but location is perfect within the old city walls, totally quiet which we didn't expect for the location and spotlessly clean. Ideal!

Stayed August 2007
Helpful?
5 Thank Bedford2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Manoir de L'Esplanade

Property: Manoir de L'Esplanade
Address: 83 rue d'Auteuil, Quebec City, Quebec G1R 4C3, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Suites
Hotel Style:
#36 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Manoir de L'Esplanade 3*
Number of rooms: 36
Reservation Options:
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Also Known As:
Manoir De l`Esplanade Hotel Quebec City
Manoir De L'Esplanade Quebec/Quebec City

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