We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Exceptional Customer Service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Auberge Saint-Antoine
Ranked #3 of 101 Hotels in Quebec City
Certificate of Excellence
Toronto, Ontario, Canada
Level 3 Contributor
15 reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Exceptional Customer Service”
Reviewed 13 November 2013

I often stay at Auberge St Antoine for business and I am always impressed by the level of customer service they offer to guests.
Hotel has a very cosy atmosphere starting with the fireplace in the lobby and in the restaurant.. and it continues with the heated floors in bathrooms in your super comfortable room.
Love the fact that they have Nespresso machines in every room - that way you can have a great cup of coffee in the morning before you leave.
Panache restaurant is top notch (although not cheap :).. if you can - treat yourself to the "Panache breakfast" - poached eggs with wild mushrooms and duck covered in Hollandaise sauce - AMAZING!! totally worth the $25 they charge you for this treat :)
Convenient location to Old Quebec City - you can walk anywhere in a few minutes.

During my last visit I lost a necklace somewhere in the hallway and I called the hotel 3 days later. They checked with housekeeping and confirmed it was found and then they mailed it to my home - that's what I would call going above and beyond for your guests.
Overall - great staff, great rooms, great atmosphere - strongly recommended!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Jarca H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

2,055 reviews from our community

Traveller rating
    1,791
    206
    39
    11
    8
See reviews for
283
1,345
43
122
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (391)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
New Brunswick, Canada
Level 4 Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 12 November 2013

we got a coupon from travelzoo for $100 off, otherwise this would have been too pricey for us. we stayed in a lux room, very nice!! very clean accommodations, exceptional service, the room was spacious, lovely bathroom. I loved the comfy easy chair and huge footstool instead of the usual motel chair available. we only stayed one night on our way through to Ontario, wish we could have stayed longer. very centrally located, old quebec shops and restaurants are within an easy walk. the valet service was very nice, no need to worry about finding a spot to park. we definitely would stay again if we got another deal on the price. regular price for our room was $269 but we got it for $169. beware of the heft quebec room tax, it was over $30 on our room. only one little complaint, no sleep timer on the tv, but such a small thing to complain about.

Room Tip: we were on the 3rd floor, no problems with noise whatsoever. this is a high quality hotel, id be sur...
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank H&B_love_to_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 6 Contributor
153 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
Reviewed 11 November 2013 via mobile

If you want to have a memorable and romantic stay in Quebec, then this is the place for you! From the beautiful furnishings in the lobby to the friendly staff to the amazing restaurant, you will never want to leave. Our room was beautiful and we loved the special amenities such as the Nespresso machine and tea pot. Each night our room was prepared with turn down service and fresh towels. The concierge is so helpful and enthusiastic. Be sure to ask for her help in planning your time there!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank prekteacher1214
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Teaneck, New Jersey
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 November 2013

We stayed four nights and had a wonderful experience. This is a beautiful boutique hotel. Worth the indulgence The rooms was elegant, service exceptional and great ambience. The entire staff was exceptional but Special shout out to Charles an exception concierge who who made great recommendations on things to see and do , places to eat - he booked dinner reservations and planned itineraries for us - always with grace and patience catering to special needs.
The room was lovely - the heated bathroom floor, then espresso machine, coming back in the evening to a beautiful turndown service that created a wonderful ambience in the room - beautiful lighting, classical music playing, a note with the next days weather report, ice bucket filled, fresh bottle of water. And the room was so quiet! The restaurant and the cafe are both lovely. great places to sit in the evening by the fire.

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Rgds
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Clemmons, North Carolina
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 November 2013

We stayed one night (Oct 26-27, 2013) at Auberge Saint-Antoine. We arrived very early (9AM) due to our ship debarking early that morning. Even though check-in time was 4pm, Kim at the front desk was wonderful. She said our requested room was ready, and we were quickly shown to our beautiful, lovely waterfront view room. The room and hotel were both lovely with a modern, minimalist decor. Kudo's to Sarah, the hotel concierge, who did a wonderful job of confirming our return flights to the U.S.

The one big downfall was an ethical one by Emmanuelle at the Front Desk. We loved the room's shower robes, so I inquired if new ones were for sale by the hotel. They said they were for a price of $100. I said fine & was told they would be waiting for us at the front desk the next morning. The next morning my husband went to the front desk to pick them up so we could pack them in our luggage. Emanuelle gave my husband the robe folded and tied nicely. He told my husband that I should check and see if I liked the material since it was different than the ones in the room. So, I checked. I could see no difference in the material whatsoever, but they did seem a little "slightly used". Additionally, the tag on the robe's neck was cut off as were our room robes.
I called Emanuelle, apologized for my call and hoped he took no offense, but said the robe seemed used. I asked if it was new. He stammered and then said "No"; they didn't have any new ones. I said I would be returning the robe to the front desk.

When I returned the robe, I asked him why he didn't tell my husband they were used rather than saying "check the material". He said he "forgot" when speaking to my husband and remembered after he left. I asked why he didn't call our room after he "remembered" rather than my making a $100 purchase without full information. He apologized and said he would have let me know after I made my decision!

I think this is unethical behavior and reflects badly on the hotel and management. I would not stay there again for this reason

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
Helpful?
3 Thank Harriet A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AubergeSaint-Antoine, Public Relations Manager at Auberge Saint-Antoine, responded to this review, 6 November 2013
Dear Harriet A,

We are very surprised about your comment. The employee mentioned is with us since a few years and he is a reliable person, who made the mistake in giving you incomplete information. Please note that we take your comment very seriously because we thrive for excellence for our guests and our image is very important to us. As a Relais & Chateaux hotel we have very high standards, therefore we do not sell used bathrobes, we never did and we never will. Neither will we or would we accept unethical behavior from the members of our team.
We are sorry to hear that the despite the service rendered and despite the fact that you found our hotel and your room wonderful, you do not consider to return to Auberge Saint-Antoine.
Sincerley,

Ingrid Lemm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 5 Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 4 November 2013

In fact, it would top a LOT of lists. The management of this place have thought of just about everything to make your stay more pleasurable - no half measure is taken and, to be honest, the service and amenities are above and beyond above and beyond.

From the big things like the quality of the mattresses and shower (both unbelievable) down to laying out the TV guide and channel list on your bed for when you arrive, it's obviously run in such a way as to make you say "why can't every hotel do this/have that".

Now, it's not cheap. Nor is it prohibitive, what i would say is that, normally, I'd prefer to have the best room in a worse hotel than the worst room in the best hotel... but this has made me rethink - we booked the only available room (last minute) and it was still everything we needed and more.

The room was made up every time we left it (i've never seen a room made up twice in a day!).

The bar is decent, the mini bar fair (a nice touch - bucking the trend), the brunch in the restaurant was amazing.

We will 100% return.

Room Tip: don't worry about it - we were confined to the smallest/lowest cost room and it was incredible.
See more room tips
  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DrCMiller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level 4 Contributor
40 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 1 November 2013

You're guaranteed to be happy with your trip to Quebec if you stay at the Saint-Antoine. It combines comfort with aesthetic design and history in a way that few other places do.

The hotel breathes the history of the place. Located on what used to be the shore of the St. Lawrence River, the Saint Antoine is a prime example of how good architecture enhances the landscape, preserves historic artefacts and allows for 21st century lifestyle. The area is really the spot where Quebec was first settled by the French. Throughout the building you will see vitrines exhibiting archaeological objects found on the premises. In the downstairs lounge area, parts of the original walls from the 17th century are preserved.

We felt super comfortable in the evenings when we had some drinks downstairs in one of the two fireplace alcoves. The only negative that can be mentioned here is that the service at this particular lounge is very slow and you actively need to seek the attention of the staff to order something. If they improve that aspect, it will really be difficult to find anything to criticise.

The room was very comfortable. We had one with direct access to a huge terrace area. Because it was already quite cold outside, we didn't really use it much, except for a few minutes in the morning and evening, watching the mighty St. Lawrence River and the huge ships that manoeuvred in it.

A particular delight is the wonderful floor heating in the bathroom. What better way to warm up after spending the day out in Quebec's autumn weather!

The concierge Charles must surely be one of the hardest-working people I've ever met. He spent hours calling around for our spa treatments to ensure my wife and I got what we wanted. The hotel of course has its own spa and fitness facilities, however there are limitations as to the number of people who can use them at any given time.

The breakfast that was included in our room is pretty nice—it's à la carte, not a buffet. Try the house smoothy—it's so delicious, you wonder if it can really be that good for you!

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Oliver P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quebec City hotels
0.2 mi away
Fairmont Le Chateau Frontenac
Fairmont Le Chateau Frontenac
#17 of 101 in Quebec City
4,238 reviews
0.5 mi away
Le Manoir d'Auteuil
Le Manoir d'Auteuil
#2 of 101 in Quebec City
1,142 reviews
0.0 mi away
Hotel 71
Hotel 71
#10 of 101 in Quebec City
1,652 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Le Germain Quebec
Hotel Le Germain Quebec
#8 of 101 in Quebec City
1,123 reviews
0.2 mi away
Auberge Place D'Armes
Auberge Place D'Armes
#9 of 101 in Quebec City
1,478 reviews
0.4 mi away
Hotel Manoir Victoria
Hotel Manoir Victoria
#21 of 101 in Quebec City
1,297 reviews
Show Prices
Show Prices
Show Prices

Been to Auberge Saint-Antoine? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Auberge Saint-Antoine

Property: Auberge Saint-Antoine
Address: 8 Saint-Antoine St, Quebec City, Quebec G1K 4C9, Canada
Phone Number:
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
#1 Luxury Hotel in Quebec City
#1 Business Hotel in Quebec City
#2 Romantic Hotel in Quebec City
#3 Family Hotel in Quebec City
Price Range (Based on Average Rates): £££
Hotel Class:4.5 star — Auberge Saint-Antoine 4.5*
Number of rooms: 94
Official Description (provided by the hotel):
More than a boutique hotel, Auberge Saint-Antoine is a window on Québec City’s past. Hundreds of artifacts from both the French and English regimes were discovered during an extensive archaeological dig on the property. In this unique contemporary space, the past has been audaciously re-interpreted for you to savour. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Agoda, Odigeo, World Independent Hotel Promotion, Priceline, Hotels.com, 5viajes2012 S.L., TripOnline SA, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Auberge Saint-Antoine reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Auberge Saint-Antoine Hotel Quebec City
Auberge Saint Antoine Quebec City
Auberge St Antoine
Auberge Saint-Antoine Quebec/Quebec City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing