We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Horrible temp control - even worse service”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Hotel Royal William
Ranked #64 of 102 Hotels in Quebec City
1 review
“Horrible temp control - even worse service”
Reviewed 6 July 2013

Went to the Hotel with family from out of province. Had read positive reviews for the most part and took the bad ones as one off experiences.

Check in was a positive experience as we had 3 rooms. Once we went into the rooms we found two to be large and comfortable. The bathroom in one had a lingering smell but didn't get an opportunity to bring this to the attention of the front desk.

Our issue was with the third room. Walking into the room was like a sauna. It was uncomfortably hot. We spoke to the front desk and was advised they would look into it. We rested in the other two rooms for a while and revisited the third room and noted no change in the temperature. Spoke to the front desk and was reassured the AC was on but would take time to cool the room.... So we went sight seeing.

On arriving back to the room about 3 hours later (now approximately 11pm) - the heat in this third room was still unreasonably warm compared to the other rooms. Having young kids with us we approached the front desk and was advised that the hotel was full and they could not provide us with another room. We again voiced our displeasure as for the price, working AC is something we expect.

The lady at the front desk brought in another lady; who, I assume is the manager as she didn't formally introduce herself. From the get go she was extremely confrontational and had an "I don't care - take it or leave it" attitude. Her explanation was that the AC was working but it's hot outside which, we probably would have bought if the other two rooms were as hot. She essentially said good luck finding another hotel as there is a festival going on in the city.

She also initially refused a refund on the room after saying there
Was nothing she could donto hel us. After sometime stated we could talk to the place where we booked; however, she could not do the refund. If she had said this up front instead off flat of declining it would have been nice.

Luckily the booking site offered us a full refund on all three rooms. Upset that our family trip had such a damper on it and the lack of other rooms; we simply left Quebec City at 12am with 3 kids under the age of two with us.

I have stayed at other hotels were things have not always been 100% but have never had such poor service when trying to resolve the situation. Not impressed at all.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Asarpal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 11 July 2013
First of all, as you mentioned in your review, at your arrival, everything in your reservations was right and your check-in was done with professionalism and courtesy. The three rooms were at the same floor for accommodating you. The rooms were spacious, comfortable and really clean.

At your arrival, the outside temperature in Quebec City posted 33 degrees and feel like 42 degrees with humidity factor. One of your three rooms was a few degrees warmer than usual. The two others rooms was perfect, about 22.5 and 23.0 degrees.

As the hotel was fully booked for this evening, it was impossible for us to provide another room. Usually, we could accommodate our guests without problem. As our ventilation system is centralized and each unit is located in the ceiling of each room, we made some verification in the computer system and everything seemed to work normally and the air conditioning was on. As the outside temperature was unusual, we agreed that the unit not provided on request.

Monday morning, we found a problem with this unit and we change it. You understand that this operation could not be done in an occupied room at 11:30 PM.

We have done our best with the options available to us. We gave you a refund for the three rooms despite the fact that two of three rooms was perfectly habitable .We sincerely apologize for this situation, but unfortunately are things that can happen.

Thank you very much for your understanding,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

312 reviews from our community

Traveller rating
    122
    116
    44
    16
    14
See reviews for
71
131
15
45
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (47)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Raunheim, Germany
Level 2 Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 July 2013

This Hotel is located just a 15-20 Minutes walk from the old town with all its Attractions.
Alternatively the bus stop is almost directly in front of the hotel.

The rooms are biiiiiiiig (approx. 45 m²) and very comfortable.Also the bathrooms are big and everything is clean.
The breakfast is good and definitely worth the price.
So,this Hotel is a perfect accomodation if you need a affordable,city-near Hotel with good service and comfortable rooms.

Parking lot is not directly at the hotel,but 1 block away,but this is absolutely Ok.

  • Stayed June 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markus H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 5 July 2013
First, I would like to thank you for this review. It's a real pleasure to read about you enjoyed your stay at Royal William. We hope to see you again during your next stay in Quebec city ! Thanks again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Montreal, Canada
Level 6 Contributor
170 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 29 May 2013

This hotel is one of the nicest hotel in Quebec City. The price, rooms and location is excellent!

Had a beautiful king size room that was beautiful with the most comfortable bed and pillows!

Loved it! Continental Breakfast included was just right,

Room Tip: Try to et a room that is not on Charest boulevard and more in the back so it is not close to the ele...
See more room tips
  • Stayed May 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nadia T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 31 May 2013
First of all, thank you so much for taking the time to write this review. It's a pleasure to read you enjoyed your stay with us ! We hope to see you again for your next stay in Quebec city !
Thanks again !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
NB
Level 6 Contributor
54 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 26 May 2013

My husband and I stayed at this hotel from May 24th to May 26th, 2013. Based on the reviews, this seemed like a great hotel so we decided to book it. We were very happy with this choice and would def. stay again at Hotal Royal William.

Parking: parking is located right across the hotel, but you need to check-in or go to the hotel front desk first before accessing the parking lot where they will give you a piece of paper to put on your windshield and get your car make/model so when you go to the parking garage they'll let you in.

Room: we had room 304, it was extremely quiet that we felt we were the only ones on our floor, we did not see anyone on our floor except once we saw the cleaning lady. The view from our room was buildings across the street and the Charest. The king bed we had was really comfy, the pillows were very fluffy so if you like flat pillows like me, I suggest you bring your own. The jacuzzi tub was nice, you can fit two people in there. Bathroom was spacious and so was the room. Very clean room.

Free Breakfast: upon check-in we received vouchers for breakfasts, the bistro restaurant is located in the same building....the voucher gives you the cheapest breakfast they offer which is $5....if you want something else off the menu, they will deduct $5/person and you pay the balance.

Old Quebec: I suggest if you're going to walk up to Old Quebec to wear good walking shoes/sneakers. It's about 15-20 minutes walk and mostly uphill but not bad at all. We decided to walk up and took a taxi back to the hotel since it was later at night, the taxi fare was approx. $8

Room Tip: Room #304 was great!! Really quiet and street view
See more room tips
  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Lisa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 27 May 2013
Thank you for writing this amazing review of the Hôtel Royal William! We are pleased to hear you enjoyed the hotel accommodations as well as the surrounding facilities. It is our goal to provide exceptional customer service and “ultra clean” facilities at all times and we are delighted to hear we were able to do this for you during your stay. We hope to see you again for your nest stay in Quebec city ! Many thanks !
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Quispamsis, New Brunswick
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 April 2013

Just returned from a night in Quebec city to see a concert. I booked a night at this Hotel based on reviews here and the fact that they were one of the few hotels available with two queen beds at a reasonable price. We were more than pleasantly surprised with the entire experience. The room was sparkling clean, very large, and well appointed. The hotel was quiet and the staff were lovely. Breakfast was perfect. A hidden gem. I will return!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Tracith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 29 April 2013
First of all, Thank you sincerely for taking the time to write this review for Royal William. I am so glad that you enjoyed your stay with us and that our rooms exceeded your expectations and you felt right at home.It’s always wonderful to hear when a guest look forward to returning to our hotel on their next visit to Quebec City.


Thanks again and we look forward to seeing you again soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
70 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 15 March 2013

we took a 3 day trip with Via Rail to Quebec City. We had booked another hotel that overbooked so they found us a room at the Hotel Royal William. What a treat that was. The room was great, Jacuzzi tub, housecoats for each of us, internet access and a complimentary breakfast in the morning.

  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank kes1902
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 18 March 2013
Thank you for taking the time to share your feedback of the Hôtel Royal William.
We are pleased to hear you enjoyed the hotel accommodations as well as the surrounding facilities. It is our goal to provide exceptional customer service and we are delighted to hear we were able to do this for you during your stay. Thank you again for your positive comments; we look forward to seeing you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brooklyn, New York
Level 6 Contributor
161 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed 22 February 2013 via mobile

Spent a night here for work and I have mostly positive comments: large, comfortable and clean rooms. Free wifi. Very efficient staff.
The hotel's location is next to many offices and the trendy st-Roch area, and it's a short yet steep climb to charming old town.

This was a good hotel although it doesn't stand out. I recommend it for the price-quality ratio.

Stayed February 2013, travelled on business
Helpful?
Thank Phil A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sophie S, Front Office Manager at Hotel Royal William, responded to this review, 25 February 2013
Dear Phil A,

It is such a pleasure to hear you enjoyed the Hôtel Royal William accommodations. Thank you for taking the time to leave your comment on TripAdivor.

We hope to see you on your next trip to Québec City!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Quebec City hotels
Hotel Le Vincent
#27 of 102 in Quebec City
765 reviews
Show Prices
Show Prices
Show Prices
Downtown Quebec City
Le Grande-Allee Hotel and Suites
Le Grande-Allee Hotel and Suites
#76 of 102 in Quebec City
310 reviews
Hotel Clarendon
#36 of 102 in Quebec City
1,434 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Royal William? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Royal William

Property: Hotel Royal William
Address: 360 Boulevard Charest Est, Quebec City, Quebec G1K 3H4, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #64 of 102 Hotels in Quebec City
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Royal William 3*
Number of rooms: 44
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, Agoda, TripOnline SA, Ebookers, Evoline ltd, HotelQuickly and Cancelon so you can book your Hotel Royal William reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Royal William Quebec/Quebec City

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing