My husband and I recently planned a spontaneous trip to Quebec City. We checked online for local hotels and came across Royal William Hotel. From the initial check in, the receptionist Claudette was rude and dismissive. My husband paid for the room and received two keys while I waited in the car out front. After finding parkIng, we walked in together. She clearly saw us together carrying our luggage to our room. When we got to our room we noticed there were no towels. We didn't think much of it and decided to get them the following morning. We than left the hotel to enjoy the evening. The receptionist was still at the desk and saw us leave together. In the morning we headed downstairs to receive our free complimentary breakfast. We only had one voucher and requested for another, she refused and stated my husband said he was staying alone. My husband was shocked and responded he requested two keys and she saw us throughout the evening. She indicated that it was non of her business who he brought back to spend the night. I was horrified as she made it seem I was a prostitute that my husband picked up the following night. She again refused to give us the second voucher. Obviously my husband wasn't going to eat breakfast alone as I sat in the lobby so we decided to skip breakfast. I than requested to have the missing towels sent to our room. She suspiciously questioned us on why the room does not have towels coming just short of accusing us of stealing them. She affirmed that she does not know why the room wouldn't have towels and she finds it weird that they were missing. Shocked and embarrassed we decided to skip the showers and head home. Terrible experience which put us off the city, the people and the Hotel Royal William.
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- Also Known As:
- Hotel Royal William Quebec/Quebec City