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“would stay here again”
Review of Hotel Palace Royal

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Hotel Palace Royal
Ranked #36 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 23 August 2011

Great location. We stayed with two teenage boys. My only issue was that I asked for a cot and they gave me a small thin mattress that I had to lay on the floor. We were in a one bedroom suite but the two boys didn't want to share the pull out couch.

  • Stayed: August 2011, travelled with family
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Thank nanog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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394 - 400 of 786 reviews

Reviewed 23 August 2011

This hotel is very well located at the corner of St Jean street, a block from Saint Jean Gate and a reasonable walk from the Old Town tourist area, Chateau Frontenac and the boardwalk. Generally clean and with an impressive indoor pool area.

Our room (608) was nicely decorated, bright and generally clean but the bathroom was in two-star condition; the granite countertop was badly chipped and broken in several places and the sink was cracked and chipped so badly that it looked dirty. There was a ring of some deposit around the sink drain that left the impression it had not been cleaned for weeks. The furniture was chipped and worn at the corners and there was a huge dent in the floating hardwood floor.

Having already unpacked and on our way out to a group dinner, we did not get the chance to mention the bathroom to the front desk until the next day. They filled out a form but there was no apology or surprise expressed. In fairness, they offered to change our room but we stuck it out, not wanting to repack. Still, at a four-star hotel, that room should not be rented until it is repaired.

Parking was $18 self-parked and $20 valet per day - we chose to park our car ourselves (in the garage under the hotel) so that we had access to it.

  • Stayed: August 2011, travelled as a couple
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Thank MTL_MX5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 August 2011

We have a large family (5 kids) and obviously needed an hotel with larger rooms and an in-door pool. We had tried the Quebec Inn in Ste-Foy and had been disappointed. We were pleasantly surprised with the Palace Royal. The family suites can easily accommodate our gang and the location is simply fantastic - right at the Porte St-Jean, the entrance to the Old Quebec City, and not 5 minutes walking distance from great family friendly restaurants (La Pointe des Amériques, Pizzeria d'Youville, la crêperie bretonne, etc.). We dined at Le Beffroi, the hotel restaurant. It has a kids' menus but, honestly, you will get better bang for your bucks by walking towards "le vieux".

This hotel is new and relatively clean. Staff is polite and attentive. This hotel is not a 5 stars (as the name would suggest - not at the level of the Loews Le Concorde or the Château Frontenac) but it is acceptable for a family like ours who would like to visit this very nice city. Parking is limited and we would suggest you try to check-in before 4:30 pm during a weekend during high season.

We will definitively go back since the price is right. Once again the location of this hotel is simply fantastic if you want to visit this beautiful city.

  • Stayed: August 2011, travelled with family
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Thank Gillian28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 August 2011

Arrived at this hotel just before 3pm on a weekday. Our room was ready. They had 3 staff members at the front desk which made for a quick check in, which is very helpful with children in tow. The room was clean. The laminate wood floor was nice, clean and cool. A couple of chairs were in the room and a flat screen tv. Washroom was clean with what looked to be a fairly new tub with glass enclosure. Double beds were comfortable and linens felt good. Each floor had a balcony near the elevator which had a porch that overlooked the indoor swimming pool. My kids liked to sit and watch the swimmers.
The location of the hotel was excellent. About a two minute walk to the gates of the old city. This was a definite advantage and couple that with the cost of the room, made for a good staty. The only thing that was an issue was that our room was not cleaned and made up until late afternoon on two of our three days at the hotel. When we asked the front desk to have the room cleaned they were on it. We did not eat in the restaurant on the premises, but it looked very busy in the morning. Convenience store on location was a good to have as well. All in all a good place to stay.

Room Tip: There really is only one side of the hotel that offers good views of the old City.
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  • Stayed: August 2011, travelled with family
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1  Thank agbbrown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2011

It was our first stay at this chain of hotels and I was very pleased. Hotel was very affordable yet luxurious, clean, modern and situated at the right spot for anybody wishing to spend a few days in old Quebec.staff were very friendly and helpful when needed.

  • Stayed: July 2011
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Thank gabcom25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 August 2011

We booked this hotel through the Quebec tourism site and got better rates than the hotel website. The location of this hotel is just where all the action is. We could go sightseeing around the city in the morning...come and rest in the afternoon and recharge for the evening. The hotel was very well maintained...lots of french style decor. The rooms were great...very comfortable...equipped with refrigerator/microwave...free wireless internet. The atrium has a swimming pool where the kids can enjoy on a hot afternoon in the summer. There was a convenience store on the hotel property. The only negative was our room did not have any of the views we had read so much about in all the reviews...neither the pool facing nor a view of the city. We got a room with a view of the Bell building on the side.

Room Tip: While booking ask for a room with a view of the city or the atrium .
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  • Stayed: July 2011, travelled with family
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Thank tourist_travails
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 July 2011

If you are looking for a hassle free place to stay in Vieux Quebec, this is the place. We arrived at 7 pm, checked in and gave the car keys to the valet. In less than 30 minutes, we were ready to walk the busy streets of Vieux Quebec on a nice July evening. Customer service was excellent.
We had a corner suite with view on Place d'Youville - note that on that evening there was a show (until 11:30 PM) so if you are looking for a quiet place this might not be the room you are looking for in the Summer.
The room was nice and clean, bed was very comfortable. There is also a nice indoor pool.
For breakfast, I suggest you go right across the street - there is a small breakfast place with a menu (it is less expensive than what is offered at the hotel). I also suggest you try the many restaurants that Quebec City has to offer (Le cochon Dingue is one of my favourite).

  • Stayed: July 2011, travelled with family
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1  Thank CarolineD004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Royal

Address: 775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#29 Business Hotel in Quebec City
#34 Romantic Hotel in Quebec City
#35 Family Hotel in Quebec City
Price Range: £89 - £160 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palace Royal 4*
Number of rooms: 234
Official Description (provided by the hotel):
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more   less 
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Also Known As:
Palace Royal Hotel
Palace Royal Quebec City
Hotel Palace Royal Quebec/Quebec City

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