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“Excellent Price, Great Hotel!”
Review of Hotel Palace Royal

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Hotel Palace Royal
Ranked #36 of 101 Hotels in Quebec City
Certificate of Excellence
Reviewed 5 January 2012

This hotel is an excellent price and is right outside the old walled city. The rooms are large, modern and very clean. My husband and I have stayed here twice and will return every Fall for our romantic October getaway!

Room Tip: The bridal suites have the best views of the old city (especially at night!) and are luxurious. Defi...
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  • Stayed: October 2011, travelled as a couple
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Thank jLuck-Hill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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405 - 411 of 820 reviews

Reviewed 25 December 2011

This hotel is right at the gate to the old city with a lot of shops, restaurants and museum. The pool area is very nice and the room very confortable. Parking is $18 but you may not need a car since you can walk to all the main attractions and bus and taxi are available.

  • Stayed: December 2011
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Thank YingBernardFrancois
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 December 2011

This large, friendly hotel is just outside the walls of Old Quebec, a perfect location. Our suite fit our family of 6 without a problem; most hotel suites are built for 3 or 4 people so we were happy to find one that fit us all. The staff tipped us off to the free Cirque du Soleil show a 5 minute walk away, and the International Fireworks competition just outside the city (take the bus from right behind the hotel). Countless shops, stores and restaurants are just inside the walls of the old city, and the walking path along the fortifications was interesting for all of our kids (ages 11-18). Our suite was a little tight with the sofa bed open but overall was large and comfortable. There's a beautiful indoor courtyard with a swimming pool and hot tub that half the rooms overlook. There's a higher-end steakhouse off the lobby, but we didn't try it. We found the staff very helpful and friendly, and the location was perfect. We'll definitely stay again on our next trip to Quebec.

  • Stayed: July 2011, travelled with family
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2  Thank Alb6stringer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2011

The Hotel Palace Royal is located approximately 100 meters from the St. John Gate entrance to the Old City. My small queen bed suite was slightly dated but clean and comfortable. The room had a great balcony off of the sitting area that looked out on an atrium that houses the pool, jacuzzi and an indoor garden. It is the best feature of the room and the perfect place for having breakfast, surfing the web or just relaxing. Television is very basic with about half French and half English programming on a medium size CRT television. The wireless Internet service is average. The ambiance in the hotel restaurant is nice. Although, in my opinion the food is very average. Not to worry, there are plenty of great restaurants nearby. The hotel bar was small with a very friendly staff. Drinks are reasonably priced although the liquor selection is somewhat limited.

Room Tip: Most of the suites facing the indoor atrium area have a very nice balcony area. Higher floors are q...
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  • Stayed: December 2011, travelled on business
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1  Thank Dan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 December 2011

We have stayed at the Hotel Palace Royal for our honeymoon 5 years ago with great satisfaction, and have decided to revisit 5 years later for our anniversary.

We were disappointed with the quality of service this time around. We have paid for a queen size bed and the bed we slept in was most definitely a double. My husband and I were not able to fit on it comfortably. The bed frame itself was a queen, but the mattress significantly smaller. We called the front desk right away but the young girl who answered seemed to believe we were lying and said we were indeed staying in a queen-sized room. When she offered to send someone upstairs at 11:30pm to measure our bed I kindly refused for obvious reasons. We were not going to change rooms in the middle of the night and I felt like a fool that she did not believe me.

We checked out at 6am as we didn't sleep well anyway, and left a complaint with the front desk. We continued to be very courteous and told the staff we only wanted a price adjustment because we clearly didn't stay in a room we paid for. After not hearing from anyone for a week, I called only to find the complaint had not been filed. I repeated everything to the manager and she said they can offer us $50 off our next stay. Seeing that it took us 5 years to come back I asked whether a different form of a refund could be offered. She said they would send a cheque. It has now been 3 months and nothing...

We won't be going back to the hotel. Too bad, because it gave us such beautiful memories from our first stay.

Room Tip: Make sure you're getting the size of bed you've paid for!
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  • Stayed: September 2011, travelled as a couple
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2  Thank Paulina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2011

Well situated in the 'Ville Haute', near the place d'Youville. Staff friendly and helpful. The room was large and we appreciated to have a micro wave and a refrigerator. The hotel is nice and clean with a small swimming pool and a jacuzzi. Our only regret concerns the restaurant : if the service is good, the quality of the food was far from being satisfactory in the Beffroi restaurant.

  • Stayed: October 2011, travelled as a couple
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Thank Hellnar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2011

I spent two nights in the Palace Royal Hotel. Reception staff was welcoming and very courteous. The room was clean. Bed was confortable, fluffy pillows. My room was not on the poolside. I had a very quiet room, I hardly heard a noise, even from the hallway. Highly recommended.

  • Stayed: October 2011, travelled solo
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Thank SteveBliss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Palace Royal

Address: 775, Avenue Honore-Mercier, Quebec City, Quebec G1R 6A5, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Luxury Hotel in Quebec City
#21 Family Hotel in Quebec City
#29 Business Hotel in Quebec City
#34 Romantic Hotel in Quebec City
Price Range: £89 - £187 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Palace Royal 4*
Number of rooms: 234
Official Description (provided by the hotel):
At a 150 meters distance from Old Quebec’s historic district, in the heart of the city downtown, stands Hotel Palace Royal | Downtown. The hotel features 234 sumptuously decorated rooms offering great comfort, memory foam mattresses, wooden floors, and magnificent views over the city. Luxurious setting filled with contemporary accents, central courtyard with swimming pool, indoor parking lot, Restaurant Beffroi Steak House within the hotel, privileged location right next to the d’Youville Place and the St. Jean Door, and more: Hotel Palace Royal provides an ideal setting for a fulfilling stay in Quebec City. ... more   less 
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Also Known As:
Palace Royal Hotel
Palace Royal Quebec City
Hotel Palace Royal Quebec/Quebec City

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