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“One of the friendliest and most helpful hotels I've ever stayed at!”

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Hotel des Coutellier
Ranked #10 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 4 June 2010

My mother, brother and I decided to do a family trip to Quebec City from Saturday of Memorial Day weekend to the following Wednesday. I read many reviews on a variety of hotels in the city. After careful consideration we decided on Hotel des Coutellier and were we happy with our decision. At the initial booking I requested our two rooms be next to each other on the same floor. The hotel contacted me within an hour and indicated that the rooms would be on the same floor and only one room between us and they would hold the rooms for us. I emailed them back, thanked them and they responded within 15 minutes and said if there were any questions or concerns to please let them know immediately.

After a ten hour drive to Quebec City we arrived at the hotel around 5pm. If you're coming from the south side of the St. Lawrence take the exit for the Boulevard Champlain right after the bridge and come into the Lower Town right along the river. It is a nice ride and you avoid having to go through the city to get to the Lower Town. If you have never been to the hotel it can be a liitle confusing on where to initially park. Your best bet is best to park across the street in the parking lot on rue St-Paul and walk across the street to check in. That's where you will be able to park your car for the duration of your stay at $9 per day. The lobby is small and you have to walk up 5 steps to get to the front desk. In the morning they put coffee, croissants and fruit out by 6am. There is an elevator.

Upon check-in Gerald explained about the parking situation (walking me outdoors and pointing out where to park the car), the complimentary breakfast basket they put outside your door each morning and then folded out on a map of the Old Town. He asked us what we were interested in seeing and marked different sights and restaurants we should see and how to get there. All of the staff were most accommodating throughout our stay, answering questions and making phone calls for us (taxis, restaurant reservations, etc). They all spoke English very well and they appreciate it when you attempt to speak some French.

Our rooms were very clean and the bathrooms were spotless. Room 404 had a single queen bed and was quite spacious with two windows having a quaint view looking toward the Upper Town. Room 406 had two double beds with a single window (no view to speak of) but was very clean. There was not a lot of shelf space in this bathroom but the shower was great and, as mentioned before, both bathrooms were absolutely spotless. There was virtually no noise heard in the rooms, except for an occasional door closing in the hallway. Otherwise, they seem to be practically soundproof. All the windows could be opened if you want fresh air, which I like very much. Other: The beds were comfortable, robes were provided, the lighting was a little muted, the TV was a nice sized flat screen (406 had a DVD player), the mini-bar fridge had beer, liquor and snacks reasonably priced.

The hotel is located near the Old Port and is in a relatively quiet section compared to the Upper Town. There is a free Ecolobus which stops near the hotel every 10-15 minutes which will take you either farther into the Lower Town or up the hill into the Upper Town. I would definitely recommend this: driving in the Old City can be rather confusing, even if you have a GPS. The staff will answer any question that you have and will be most helpful if any difficulties arise. One example: we booked a tour with Old Quebec Tours for a 2 hour tour of the city on our first full day there at 10:15am. Gerald told us when we first arrived that he could arrange to have us picked up at the hotel instead of us having to find our way to the Hotel Frontenac where the tour was to begin. He did and told us to be outside the hotel at 9:45am the next morning and the tour van would pick us up. Next morning we were there at 9:35am and waited and waited. By 9:55 they still hadn't picked us up. I went back into the hotel and asked the front desk clerk (I forgot her name) if this was unusual. She said it was very unusual, immediately called Old Quebec Tours and said they would send someone down right away, which they did.

Every morning they put a basket outside your door which contains a fork, a spoon, a juice box, croissant, a roll or muffin, cheese or yougurt and coffee creamers. It may not be everyone's thing, but it is a nice touch. There is a restaurant attached to the hotel, Moss Bistro Belge. It's a nice bistro restaurant, heavy on mussels but at they have at least one chicken, pork, veal and beef on the menu on any given day. The hotel is a five minute walk from some very nice restaurants: Cafe St. Malo, L'Echaude, Mistral Gagnant. Right next door is Hotel Belley with a ncie bar and plenty of places to sit outside, have a beer and people watch.

If you want a nice, quiet location that's only a few minutes from all of the action you cannot beat this hotel. The staff is great and the rooms are comfortable. I would definitely come back here.

  • Stayed: May 2010, travelled with family
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Thank Tollers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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674 - 680 of 1,062 reviews

Reviewed 1 March 2010

The hotel is nicely situated just a few blocks from the quaint Petit Champlain. There is a free, Ecobus just outside of the hotel that picks up every 10 minutes or so and circles both lower town and upper town. The hotel is immaculately clean and the continental breakfast, served in a delightful picnic basket outside your door each morning, is a great treat and a wonderful way to start the day. It is a very clean and most importantly quiet hotel. I would highly recommend this hotel.

  • Stayed: February 2010, travelled as a couple
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Thank Tramath
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 February 2010

The room was beautiful and super clean. The amenities were great, plush bathrobes, breakfast in a basket every morning, TV, coffee and tea in the room, a newspaper delivered to the door, and a friendly, helpful staff. Real luxury.

Stayed: October 2009, travelled as a couple
Thank ConnieJ3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 November 2009

Before departing on a cruise, we stayed at this lovely hotel, just outside the walled city. We stayed two nights and it was one of the highlights of our vacation.

Stayed: October 2009, travelled as a couple
Thank rick98382
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 November 2009

My husband and I booked a one-night stay at Hotel des Coutellier as a gift for my parents (residents of Montreal, Quebec), and for relatives who were visiting from California. The hotel was the PERFECT choice as a rendez-vous point for my folks and their visitors, who needed a transition point between the cruise-landing in Quebec City and ensuing visit to Montreal. They can’t stop raving about their stay. From booking their rooms by telephone, through to check-out, the experience was A+++ all the way. Especially appreciated by the travellers (all of whom are retirees) were the walking-distance proximity to the port and countless sites of interest, the convenience of ample hotel parking right across the street, perfect bilngualism, warm hospitality and professionalism of staff, the spotlessly-clean and impeccably beautiful rooms and surroundings. The gorgeous, generous breakfast baskets made the the travellers feel especially pampered. I would definitely book this hotel again as a gift ..maybe next time for me and my husband!

  • Stayed: October 2009
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Thank crashnburn64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 November 2009

We really enjoyed our stay at this hotel. It's within walking distance from everywhere in the old town, and there is also a free shuttle system available in the old town area (the Ecolo bus has a stop in front of the hotel).

Our room was very nice, and just like the rooms of this hotel described in a guidebook - mustard-colored bathrobes were waiting for us on the bed when we arrived, hotel staff is friendly and helpful, and the breakfast baskets make your stay so romantic as you can have breakfast in bed every morning... :)

The person at the reception gave us free maps when we were about to go out to explore for the first time, and we were told about best places to go see etc. They also helped us every time we needed help after that.

It was also nice having a nice and spacious bathroom with a tub. The cosmetic products they provided were also of high quality and made of all natural ingredients.

We have absolutely nothing bad to say about this hotel, except for one little thing: there was limited storage space available in the room, only one small closet and a few shelves, so we had to keep most of our clothes etc. stored in our suitcases all the time. Other than this little 'minus', we give this hotel an A+ !

  • Stayed: October 2009, travelled as a couple
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1  Thank Travelfunsies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2009

we stayed at this hotel for two days and cannot speak more highly of the staff , hotel facilities, and our room. It was located within reasonable walking distance of the main station, and a short walk to the inner old town area. The room was beautifully appointed with new fittings throughout, large flat screen TV, the bed was amazing, and the continental breakfast delivered to your door each morning consisted of high quality french style bakery items - very delicious. The staff went out of their way to be friendly - with a gentleman on the front desk (I regret that I didnt take note of his name) actually asking us if we had a spare five minutes so that he could point out a number of highlights on a local map - which he did in detail.
We had the chance to take a look at a deluxe room at the upmarket and much more expensive Chateau and can honestly say that we preferred our room at the des Coutellier.

  • Stayed: October 2009, travelled as a couple
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1  Thank chapja
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel des Coutellier

Address: 253 rue St-Paul | 253, rue St-Paul, Quebec City, Quebec G1K 8C1, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites
Hotel Style:
#10 Romantic Hotel in Quebec City
#11 Business Hotel in Quebec City
#15 Family Hotel in Quebec City
Price Range: £95 - £243 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel des Coutellier 3*
Number of rooms: 24
Official Description (provided by the hotel):
Located in downtown Quebec, in the heart of Old Quebec City, Hotel des Coutellier is one of the nicest and charming Old Port Inn. For a romantic weekend getaway, a hotel meeting, honeymoon or family vacations, one of our hotel package will fulfill your needs. ... more   less 
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Also Known As:
Des Coutellier Hotel
Des Coutellier Quebec City
Hotel Des Coutellier Quebec/Quebec City

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