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“Worst lounge food and service, good rooms”

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Quebec City Marriott Downtown
Ranked #25 of 102 Hotels in Quebec City
Certificate of Excellence
Reviewed 4 December 2013

Really like the quiet, clean room. Their desk staff is friendly and helpful, However, they have the absolute worst lounge food and service I have ever seen. Disgusting, old overcooked scrambled eggs and no regular coffee for breakfast, Repeated requests for coffee were ignored, Overpriced drinks and almost no snacks in the evening.

  • Stayed: December 2013, travelled on business
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2  Thank ErasmusCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. This would be the case for your experience. We have had many comments simular to yours in around the period you stayed with us. Please be aware that we have made many changes to our concierge lounge quality and service. We look forward to the opportunity to welcome you back and this time, exceed your expectations.

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592 - 598 of 1,247 reviews

Reviewed 25 November 2013

The web site says this was a Marriott Court converted to full siz\e



















Web site says this was a Marriott Courtyard converted to full size Marriott. This may be the case however from our point of view it does not make it.
The hotel is a long walk to the center of Old Quebec. We made to the for a couple of days until we found out in a museum about the $2.00 bus. (The concierge never mentioned this to us even when we ask the best way to get into Old Town) The rooms are nice and the same size as a Courtyard.
Our biggest complaint was the Concierge's lounge our lack of it. There is nothing in the PM. We had breakfast there several mornings and always the same thing. On the third morning I asked if I could have some bacon and told it would be $5.00. We are Platinum members and this was the worst Congcierge's Loung we have ever experienced. If the hotel does not want to meet the same standards as other full service Marriotts then it should be explained on the web site.

  • Stayed: October 2013, travelled as a couple
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1  Thank MarineAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. The experiences you have described are not characteristic of the level of service we ask associates to provide, and we apologize that your stay was unsatisfactory. Your important feedback was shared with our concierge and restaurant team, and we look forward to the opportunity to welcome you back and this time, exceed your expectations.

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Reviewed 20 November 2013

Stayed 2 nights after a Princess cruise . Great city and the hotel is in a great location. Right in the middle of everything: shopping, food, sightseeing, etc. We chose a higher floor and the room was very good. Clean. Comfy.
The restaurant in the lobby had slow or non-existent service. On the second night we waited after seating, waited, waited, and never were served. We walked out and went down the street. The first night was slow service too. The one waitress on both nights was overwhelmed. It didn't seem busy but maybe overwhelmed by room service? Maybe just pick a seat at the bar, have a drink, and find food elsewhere.
Otherwise would have been five stars.

  • Stayed: October 2013, travelled with family
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1  Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. The experiences you have described in the restaurant area are not characteristic of the level of service we try to achieve. On the other hand, we are happy that you found all other aspect of our hotel to be up to your satisfaction. We look forward to the opportunity to welcome you back and this time, exceed your expectations.

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Reviewed 12 November 2013

We arrived there just ahead of an impending snowstorm in Dec 2012 and checked in, The location was just awesome - our room had a view of the castle and the ice rink and it looked real pretty. When snow started falling in the late evening it looked even better. The location is so convinient that we could walk to anywhere in the old quebec city.

Room Tip: Get a room facing the fort or the ice rink.
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  • Stayed: December 2012, travelled with family
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Thank DesiTrvler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy to see that you have witnessed that magical moment when snow is falling on the old Quebec City in the evening. Look forward to welcome you back and exceed your expectation once again.

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Reviewed 2 November 2013

The location of this hotel is awesome, right in the heart of the city but for our stay breakfast not included, when we called to front desk they said coffee was free downstairs so wife and I went downstairs for coffee. In the same location was some eggs and sausage so when I arrived, I got coffee and eggs and 3 sausage links. The hotel clerk rushed upstairs and told me to put the eggs back because this is for gold members only, I am only Silver! haha Or I can take it downstairs and pay the breakfast fee. Poor communication or lack of training for hotel clerk. Next is internet, free only in lobby but it never was a good connection, we went next door to "Second Cup" coffee shop for free connection and great wifi reception. The room was very nice. Parking is not included at hotel you must park in public parking garage which cost CAD 18 per day. Otherwise all else was fine. By the way, I my two nights were free because I got the room on points! Maybe this is why the ala cart on everything else.

  • Stayed: October 2013, travelled with family
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1  Thank 1fitphotoguy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests.
Clearly we were not performing at our usually high standards that morning, and for that I sincerely apologize. I have reviewed your feedback in detail and we have made the necessary adjustments.

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Reviewed 29 October 2013

What a nice, convenient location. Staff was great too. We enjoyed eating in the restaurant, and the continental breakfast that came with our concierge level room was very nice. Front desk staff was helpful.

Room Tip: Ask about a room with a nice view.
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  • Stayed: October 2013, travelled with family
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Thank Jugrant
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We look forward to welcome you back and exceed your expectation once again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2013

We stayed at the Marriott in Quebec City for 4 days, Oct. 12 - Oct. 16, 2013 at the end of a Canada/New England cruise. After much research on my part we chose the Marriott. Great decision. The location is perfect for seeing both new and old Quebec, wonderful restaurants and bakeries within walking distance and an ice-skating rink right outside the front door and just before one of the main gates to old town. The restaurant inside the Marriott is very good also, food, wine etc. My only suggestion is "insist" on a "city view" room, even if you have to wait for it. I had it stated in the reservations.

Room Tip: a room with a city view
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  • Stayed: October 2013, travelled as a couple
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1  Thank Linda E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy to see that your long research to find the best option for you ended up to be a real winner. We look forward to welcome you back and exceed your expectation once again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Quebec City Marriott Downtown

Address: 850 Place D'Youville, Quebec City, Quebec G1R 3P6, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Quebec City
#26 Business Hotel in Quebec City
#31 Romantic Hotel in Quebec City
Price Range: £105 - £252 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quebec City Marriott Downtown 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Providing easy access to Jean-Lesage International Airport, Québec City Marriott Downtown offers business travelers and vacationers an elegant, sophisticated spot from which to explore Old Quebec. Conveniently located near Québec City Convention Centre and the historic Citadelle of Québec, our upscale hotel offers spacious rooms and thoughtful amenities in abundance. Get a good night's sleep inspired by our luxury bedding, then begin your day by taking care of your work obligations using our ergonomic workstations and high-speed Wi-Fi, or by visiting our full-service business center. Have breakfast in bed thanks to our room service, or head down to the lobby to have delicious French cuisine at our on-site restaurant, Que Sera Sera. If you're hosting a meeting or celebration soon, reserve one of our six event spaces with AV equipment, an on-site culinary team and expert event planners. Begin making marvelous memories when you book your stay at Québec City Marriott Downtown. ... more   less 
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Also Known As:
Courtyard Quebec City Downtown Hotel Quebec City
Marriott Quebec City
Quebec City Courtyard
Quebec City Marriott Downtown

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