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“Just very average”

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Hotel Marriott Quebec City Center
Ranked #23 of 102 Hotels in Quebec City
Certificate of Excellence
Montreal, Quebec, Canada
Level Contributor
44 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Just very average”
Reviewed 31 December 2013

Average might be a little exaggerated. Actually, it was so-so. Our room was small, had no view except for a building directly outside the windows and was starting to look like it needed to be updated. It also lacked a pool and other activities. The caption said that it was within the walls of Old Quebec and in fact, it was outside of the walls. Parking was close to $30 for one day and seemed pretty high. This Hotel room, although not bad, was not a premium place that I had expected for the premium price that I paid. That said, the value wasn't there unless you consider the proximity to Old-Quebec. I have stayed at better hotels in the area for less money.

Room Tip: Maybe a room with some type of view would have made the room more palatable. Ask for a room with a v...
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
Clearly, the hotel was not up to your expectations for that I sincerely apologize. We indeed to not have a pool for kids because of space restrictions. We will find and correct the caption stating that we are within the old city walls. Although meters away, we are outside the old walls. We look forward to the opportunity to welcome you back and this time, exceed your expectations.
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1,153 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (227)
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English first
Dallas, Texas
Level Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 December 2013 via mobile

If you decide on this hotel, you will not need a car to get around and see almost all there is to see. 5 minutes cab ride from the train station,Rooms are clean, friendly staff, helpful concierge, but food is just o.k. Concierge food was very basic. Their bistro with a small bar is pretty average too. It's doable to beat hunger.
There are variety of eateries around, however, we found dining out expensive, even the casual options were up there in price. Something to keep in mind when budgeting!!
For a great view request rooms 703 - 705 on the 7th floor. Other than we enjoyed our stay.

Stayed December 2013
Helpful?
Thank Henny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy that you found our hotel very convenient as far as location is concerned. We have passed your restaurant comments to our chef. We look forward to welcome you back and exceed your expectation once again.
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Weston, Florida
Level Contributor
36 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 23 December 2013

Comfortable, cozy rooms!
The food in the restaurants and in room service were delicious. The rooms and bathrooms were very clean and the downstairs staff were very very pleasant and helpful.

The location is also very good as it is close to many restaurants and stores and across the street from the skating rink.

The only complaint I would have is the concierge lounge is very under stocked. The only benefit was that you can go there and get your drinks and water for free and take them back to your room which can start adding up if you keep ordering room service.

Room Tip: Ask for room facing old Quebec. You can see the people skating from your room window.
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  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Flfamilyfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. Thank you for your comments on the concierge lounge, we will look into this with our restaurant staff. We look forward to welcome you back and exceed your expectation once again.
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Florida
Level Contributor
64 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 16 December 2013

Nice hotel with spacious room and good views. A great and warm staff with helpful tips on where to go throughout the city. Property is near all the major sites, would recommend to all. Beautiful view of skating rink in front of hotel with restaurants and old gate leading through walled Old Quebec..

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank swiftfireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy that you found our hotel to have the perfect location. We look forward to welcome you back and exceed your expectation once again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Jose, CA
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 4 December 2013

Really like the quiet, clean room. Their desk staff is friendly and helpful, However, they have the absolute worst lounge food and service I have ever seen. Disgusting, old overcooked scrambled eggs and no regular coffee for breakfast, Repeated requests for coffee were ignored, Overpriced drinks and almost no snacks in the evening.

  • Stayed December 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ErasmusCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. This would be the case for your experience. We have had many comments simular to yours in around the period you stayed with us. Please be aware that we have made many changes to our concierge lounge quality and service. We look forward to the opportunity to welcome you back and this time, exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
College Station, Texas
Level Contributor
133 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 25 November 2013

The web site says this was a Marriott Court converted to full siz\e



















Web site says this was a Marriott Courtyard converted to full size Marriott. This may be the case however from our point of view it does not make it.
The hotel is a long walk to the center of Old Quebec. We made to the for a couple of days until we found out in a museum about the $2.00 bus. (The concierge never mentioned this to us even when we ask the best way to get into Old Town) The rooms are nice and the same size as a Courtyard.
Our biggest complaint was the Concierge's lounge our lack of it. There is nothing in the PM. We had breakfast there several mornings and always the same thing. On the third morning I asked if I could have some bacon and told it would be $5.00. We are Platinum members and this was the worst Congcierge's Loung we have ever experienced. If the hotel does not want to meet the same standards as other full service Marriotts then it should be explained on the web site.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MarineAustin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. The experiences you have described are not characteristic of the level of service we ask associates to provide, and we apologize that your stay was unsatisfactory. Your important feedback was shared with our concierge and restaurant team, and we look forward to the opportunity to welcome you back and this time, exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 November 2013

Stayed 2 nights after a Princess cruise . Great city and the hotel is in a great location. Right in the middle of everything: shopping, food, sightseeing, etc. We chose a higher floor and the room was very good. Clean. Comfy.
The restaurant in the lobby had slow or non-existent service. On the second night we waited after seating, waited, waited, and never were served. We walked out and went down the street. The first night was slow service too. The one waitress on both nights was overwhelmed. It didn't seem busy but maybe overwhelmed by room service? Maybe just pick a seat at the bar, have a drink, and find food elsewhere.
Otherwise would have been five stars.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bob L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Hotel Marriott Quebec City Center, responded to this review, 3 April 2014
I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. The experiences you have described in the restaurant area are not characteristic of the level of service we try to achieve. On the other hand, we are happy that you found all other aspect of our hotel to be up to your satisfaction. We look forward to the opportunity to welcome you back and this time, exceed your expectations.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Marriott Quebec City Center

Property: Hotel Marriott Quebec City Center
Address: 850 Place D'Youville, Quebec City, Quebec G1R 3P6, Canada (Formerly Quebec City Marriott Downtown)
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Family Hotel in Quebec City
#26 Business Hotel in Quebec City
#31 Romantic Hotel in Quebec City
Price Range (Based on Average Rates): ££
Hotel Class:3.5 star — Hotel Marriott Quebec City Center 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Providing easy access to Jean-Lesage International Airport, Québec City Marriott Downtown offers business travelers and vacationers an elegant, sophisticated spot from which to explore Old Quebec. Conveniently located near Québec City Convention Centre and the historic Citadelle of Québec, our upscale hotel offers spacious rooms and thoughtful amenities in abundance. Get a good night's sleep inspired by our luxury bedding, then begin your day by taking care of your work obligations using our ergonomic workstations and high-speed Wi-Fi, or by visiting our full-service business center. Have breakfast in bed thanks to our room service, or head down to the lobby to have delicious French cuisine at our on-site restaurant, Que Sera Sera. If you're hosting a meeting or celebration soon, reserve one of our six event spaces with AV equipment, an on-site culinary team and expert event planners. Begin making marvelous memories when you book your stay at Québec City Marriott Downtown. ... more   less 
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Also Known As:
Courtyard Quebec City Downtown Hotel Quebec City
Marriott Quebec City
Quebec City Courtyard
Quebec City Marriott
Hotel Marriott Quebec City Center

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