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“A small Marriott in a great location”

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Quebec City Marriott Downtown
Ranked #24 of 101 Hotels in Quebec City
Certificate of Excellence
Reviewed 1 January 2014

The Quebec City Marriott Downtown is a converted Courtyard that tries really hard to feel like a Marriott.

The location is excellent, just outside the lower gate on Rue St. James. Parking garage is just outside the front door for $18/day. Park and walk is the order of the day in Quebec.

The staff is warm and welcoming. They were accommodating with room choice at check in.

We didn't try the restaurant. We were going to eat there on New Years Eve to avoid crowds but the only dining option they had was a $69 meal that was not what we would have chosen. I think this was a case of a head chef trying to pretend his hotel restaurant was much more than it is...

The Concierge food / experience is sub-par for a Marriott. Breakfast there was great but forget about being a great place to hang and relax before heading out for the night. The small selection of apps was not well maintained.

The room we had was fine but small, again, this isn't a huge hotel.

We'll probably stay here again as the location works nicely for us, it's easy to find and parking is very convenient for downtown.

Room Tip: Rooms on the West side of the building are noisy with street traffic. An old city view would be pre...
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  • Stayed: December 2013, travelled with family
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Thank Volator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We welcome all constructive criticism, as it helps us to improve systems and processes.

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613 - 619 of 1,278 reviews

Reviewed 31 December 2013

The location is so conveniently located to everything. It really surpassed the physical quality and location of the Loew's which we stayed at about 2 years ago. The staff could not be better. They answered all our questions and really went out of their way to make out stay fantastic. As with many of the other city hotels, valet parking is rather steep at $30/day. This place also had a very nice gym and a comfortable lobby/restaurant with fireplaces. Definitely recommended.

  • Stayed: December 2013, travelled with family
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Thank BoyntonOU
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
J L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. Thank for mentioning that we have a brand new gym with brand new equipment. We look forward to welcome you back and exceed your expectation once again.

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Reviewed 31 December 2013

Average might be a little exaggerated. Actually, it was so-so. Our room was small, had no view except for a building directly outside the windows and was starting to look like it needed to be updated. It also lacked a pool and other activities. The caption said that it was within the walls of Old Quebec and in fact, it was outside of the walls. Parking was close to $30 for one day and seemed pretty high. This Hotel room, although not bad, was not a premium place that I had expected for the premium price that I paid. That said, the value wasn't there unless you consider the proximity to Old-Quebec. I have stayed at better hotels in the area for less money.

Room Tip: Maybe a room with some type of view would have made the room more palatable. Ask for a room with a v...
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  • Stayed: December 2013, travelled with family
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1  Thank Richard P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

Clearly, the hotel was not up to your expectations for that I sincerely apologize. We indeed to not have a pool for kids because of space restrictions. We will find and correct the caption stating that we are within the old city walls. Although meters away, we are outside the old walls. We look forward to the opportunity to welcome you back and this time, exceed your expectations.

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Reviewed 29 December 2013

If you decide on this hotel, you will not need a car to get around and see almost all there is to see. 5 minutes cab ride from the train station,Rooms are clean, friendly staff, helpful concierge, but food is just o.k. Concierge food was very basic. Their bistro with a small bar is pretty average too. It's doable to beat hunger.
There are variety of eateries around, however, we found dining out expensive, even the casual options were up there in price. Something to keep in mind when budgeting!!
For a great view request rooms 703 - 705 on the 7th floor. Other than we enjoyed our stay.

Stayed: December 2013
Thank Henny M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy that you found our hotel very convenient as far as location is concerned. We have passed your restaurant comments to our chef. We look forward to welcome you back and exceed your expectation once again.

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Reviewed 23 December 2013

Comfortable, cozy rooms!
The food in the restaurants and in room service were delicious. The rooms and bathrooms were very clean and the downstairs staff were very very pleasant and helpful.

The location is also very good as it is close to many restaurants and stores and across the street from the skating rink.

The only complaint I would have is the concierge lounge is very under stocked. The only benefit was that you can go there and get your drinks and water for free and take them back to your room which can start adding up if you keep ordering room service.

Room Tip: Ask for room facing old Quebec. You can see the people skating from your room window.
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  • Stayed: December 2013, travelled with family
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Thank Flfamilyfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. Thank you for your comments on the concierge lounge, we will look into this with our restaurant staff. We look forward to welcome you back and exceed your expectation once again.

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Reviewed 16 December 2013

Nice hotel with spacious room and good views. A great and warm staff with helpful tips on where to go throughout the city. Property is near all the major sites, would recommend to all. Beautiful view of skating rink in front of hotel with restaurants and old gate leading through walled Old Quebec..

  • Stayed: December 2013, travelled as a couple
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Thank swiftfireman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. We are happy that you found our hotel to have the perfect location. We look forward to welcome you back and exceed your expectation once again.

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Reviewed 4 December 2013

Really like the quiet, clean room. Their desk staff is friendly and helpful, However, they have the absolute worst lounge food and service I have ever seen. Disgusting, old overcooked scrambled eggs and no regular coffee for breakfast, Repeated requests for coffee were ignored, Overpriced drinks and almost no snacks in the evening.

  • Stayed: December 2013, travelled on business
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2  Thank ErasmusCa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacques L, General Manager at Quebec City Marriott Downtown, responded to this reviewResponded 3 April 2014

First, I would like to thank you for taking the time to review your recent stay at the Marriott Quebec City Downtown. It is only through feedback such as yours that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. This would be the case for your experience. We have had many comments simular to yours in around the period you stayed with us. Please be aware that we have made many changes to our concierge lounge quality and service. We look forward to the opportunity to welcome you back and this time, exceed your expectations.

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Additional Information about Quebec City Marriott Downtown

Address: 850 Place D'Youville, Quebec City, Quebec G1R 3P6, Canada
Region: Canada > Quebec > Quebec City
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Quebec City
#26 Business Hotel in Quebec City
#31 Romantic Hotel in Quebec City
Price Range: £95 - £269 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Quebec City Marriott Downtown 3.5*
Number of rooms: 111
Official Description (provided by the hotel):
Providing easy access to Jean-Lesage International Airport, Québec City Marriott Downtown offers business travelers and vacationers an elegant, sophisticated spot from which to explore Old Quebec. Conveniently located near Québec City Convention Centre and the historic Citadelle of Québec, our upscale hotel offers spacious rooms and thoughtful amenities in abundance. Get a good night's sleep inspired by our luxury bedding, then begin your day by taking care of your work obligations using our ergonomic workstations and high-speed Wi-Fi, or by visiting our full-service business center. Have breakfast in bed thanks to our room service, or head down to the lobby to have delicious French cuisine at our on-site restaurant, Que Sera Sera. If you're hosting a meeting or celebration soon, reserve one of our six event spaces with AV equipment, an on-site culinary team and expert event planners. Begin making marvelous memories when you book your stay at Québec City Marriott Downtown. ... more   less 
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Also Known As:
Courtyard Quebec City Downtown Hotel Quebec City
Marriott Quebec City
Quebec City Marriott Downtown
Quebec City Courtyard

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